Heritage Chevrolet Buick Owings Mills

Will was a real nice and confident and very professional he made you feel right at home. All the staff was very Professional he made you feel right at home. All the staff was very Professional More

A little over a year ago, my husband and I “built” our Chevy Bolt on Chevrolet’s website. VIN #1G1FW6S06P4103301 was assigned. On September 12, 2022, we went to Heritage Chevrolet to order a car. We ag Chevy Bolt on Chevrolet’s website. VIN #1G1FW6S06P4103301 was assigned. On September 12, 2022, we went to Heritage Chevrolet to order a car. We agreed on a price. Heritage called us within a day or two to say that they ordered our car for the factory. Afterward, for an entire year, we kept getting “no change” updates from Heritage. Finally, on September 5, 2023, nearly a year later, we were called by Heritage with the message that our car was in. We went to pick it up. When we arrived, we saw that the car was not the color we had ordered. Also, it was a different model of Bolt. And it didn’t have the packages we ordered. In fact, the car had a completely different VIN number. Heritage was all set to sell us this inferior car for the price we agreed to the year before. We refused. Heritage had a Bolt on the showroom floor in the correct color. But the manager explained that he couldn’t sell the showroom car for our price. He said that he wasn’t making any money on the showroom car as it was. He couldn’t afford to go lower. Then, the manager offered us another car if we could wait another month, but we didn’t discuss the price. We left. Had to think. When we got home, on a whim, I checked the VIN for the car we ordered last year. That car – the one we ordered a year ago - had been sold to someone else back in October, 2022 – one month after we ordered it. We had been waiting all year for a car that had been sold to someone else. The car we ordered was driving around in Rochester, NY. When Heritage called the next day, we told them that we would NOT buy a car from Heritage. They returned our security deposit two weeks later without interest. I believe Heritage dealt dishonestly with us. They strung us along for a whole year and tried to switch us up for a lesser car. I don’t want any of my friends to deal with Heritage Chevrolet. My recommendation is to steer clear of this dealership. More

Trumane is awesome! He answered all my questions, in detail, and wasn’t “pushy” at all. I recommend Heritage Chevy and Trumane! He answered all my questions, in detail, and wasn’t “pushy” at all. I recommend Heritage Chevy and Trumane! More

This dealership feels like home and everyone there is so kind. Tremaine and Calvin were such a great help. They made sure to keep my best interest in mind. I 100% recommend everyone go there to purchase the kind. Tremaine and Calvin were such a great help. They made sure to keep my best interest in mind. I 100% recommend everyone go there to purchase their next vehicle! More

Hassel free. Ed Wojcik was great! Will be visiting them again for my next new car. Highly recommend! Ed Wojcik was great! Will be visiting them again for my next new car. Highly recommend! More

By far the best car purchasing experience l've had. Thank you Heritage-Chevrolet-Buick of Owings Mills. Special thanks to Mr. Jerome Nelson Jr. Mr. Nelson was hospitable from the beginning all the way Thank you Heritage-Chevrolet-Buick of Owings Mills. Special thanks to Mr. Jerome Nelson Jr. Mr. Nelson was hospitable from the beginning all the way to me driving off the lot in my new car! His familial energy truly made this process extremely comfortable and hassle free. Very personable, knowledgeable, and valued me as a customer even in the inquiry stage. inquired about a vehicle through the generic system and Mr. Nelson responded with a video showcasing the car. I watched that video daily in excitement leading up to my in person viewing/appointment. Mr. Nelson ended that video with "please give us the opportunity to earn your business." Well, Mr. Nelson and the team here at Heritage-Chevy-Buick earned every dime of my business. Thank you all for your hospitality and making this experience a smooth ride (all pun intended). More

Friendly and professional service. The whole experience was great. Would definitely recommend to other people. The whole experience was great. Would definitely recommend to other people. More

My visit at Heritage was great as always! William was aware of what l was looking for and delivered successfully. Thank you William! William was aware of what l was looking for and delivered successfully. Thank you William! More

AMAZINGGGGGG, Will is the absolute best! !! I called, he reserved my car, and had it ready as soon as i pulled up! the paper process was completely stress free and easy! Great person, Great !! I called, he reserved my car, and had it ready as soon as i pulled up! the paper process was completely stress free and easy! Great person, Great conversation, Great salesman! HIGHLY recommend! More

They are the absolutely best, my experience was very easy and straightforward, that explained and make the buying process very easy and straightforward, that explained and make the buying process very easy More