Heritage Chevrolet Buick Owings Mills

Excellent service My truck failed state emission inspection so I took the truck to Heritage Chevy for repair. The Service Manager, Stephanie, was absolutely amazing. My truck failed state emission inspection so I took the truck to Heritage Chevy for repair. The Service Manager, Stephanie, was absolutely amazing. She was knowledgeable, personable and very customer oriented. She gave me an estimate of repairs and itemized repairs for me. The repairs took a couple of days but still came in under estimate and ahead of schedule. Great job! More

I need a New Engine Supposedly After purchasing the truck,I took the truck here for inspection and I was told everything was perfect, they recommended a power steering flush which I After purchasing the truck,I took the truck here for inspection and I was told everything was perfect, they recommended a power steering flush which I then had done. 18 months later I went through 2 oil pressure sensors, a number of other visits and now I am being told that I need a new engine without any warning at all. I relied on these people and they should have told me somewhere along the way that something was wrong with my engine instead of waiting until I supposedly needed a replacement to tell me there was a problem. These people neglected to inform me of the issue and waited until I needed a new engine to tell me. I believe they messed up my truck and they should be liable for the engine replacement. I have been taking my truck here for a good while now and they did not do their part to keep my informed as a truck owner if there was an issue. More

Quick and Exceptional Service Lamont was very professional, knowledgeable and efficient during the entire purchase process. He really helped me out of a bad situation and practical Lamont was very professional, knowledgeable and efficient during the entire purchase process. He really helped me out of a bad situation and practically worked a miracle! He made the process quite easy and quick with no issues whatsoever. I will surely come back in the future to purchase from Lamont and this dealership!! More

Car buying is no longer a nightmare! I can honestly say that my experience at Heritage was superior and outstanding. Mike Laurie was prepared for me and extremely knowledgeable. I told hi I can honestly say that my experience at Heritage was superior and outstanding. Mike Laurie was prepared for me and extremely knowledgeable. I told him what I was looking for that’s what was presented. At no point was I pushed into looking at “slightly “ higher priced vehicles, which I greatly appreciated. The whole process was well orchestrated and pleasant. Mike has been in contact a couple of times to make sure things were going smoothly with the vehicle, was I still happy with the purchase etc., which I feel was going above and beyond as well as making me feel valued as a customer not just a commission. More

Respectful, trustworthy. Shaun Little and Erick Douglas were great sales people to work with. They were respectful, honest and trustworthy which is why I went out of town bec Shaun Little and Erick Douglas were great sales people to work with. They were respectful, honest and trustworthy which is why I went out of town because they earned my business. Have already recommended to others and will continue to do so. Great deal on my trade and the used truck I purchased. More

Awesome Customer Service! I always receive awesome customer service and great care for my Camaro. I have been with this location for over 10 years and have purchased 3 cars. T I always receive awesome customer service and great care for my Camaro. I have been with this location for over 10 years and have purchased 3 cars. The employees are quick and efficient. Thanks More

Wonderful Great. Stephanie was a pleasure to work with. Love coming to this dealership for service. Genuine true professionals. I will always return to this loc Great. Stephanie was a pleasure to work with. Love coming to this dealership for service. Genuine true professionals. I will always return to this location for service More

Life Saver I dont usually stop past this heritage location but was blow away by the great service and attentiveness from Ms.Vivian. I came in befuddled after hav I dont usually stop past this heritage location but was blow away by the great service and attentiveness from Ms.Vivian. I came in befuddled after having some tire troubles, at which time she assurred me she would do her best to help. Im not one for car jargon but was happy to have the prices and more explained clearly and concisely. Thanks again !! More

Satisfied customer I have so such a wonderful experience with Stephanie in the service lane she make me feel like I’m a blood relative. If awesomewonferful was a word s I have so such a wonderful experience with Stephanie in the service lane she make me feel like I’m a blood relative. If awesomewonferful was a word she would still exceed that Since she make me feel like family I will have to say thanks “STEPH” More

Service repair Par excellence. Stephanie understood my concern and in my opinion went beyond to insure that I was ok with the service repair quote. Made a tough situ Par excellence. Stephanie understood my concern and in my opinion went beyond to insure that I was ok with the service repair quote. Made a tough situation better. More