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Heritage Chrysler Dodge Jeep Ram Owings Mills
Owings Mills, MD
1,475 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,475 reviews
August 12, 2017
Wonderful experience! I recently purchased a 2017 Jeep Grand Cherokee from Heritage in Owings Mills. It was a wonderful experience from start to finish. The sales person, J I recently purchased a 2017 Jeep Grand Cherokee from Heritage in Owings Mills. It was a wonderful experience from start to finish. The sales person, John Ferraiuolo, who greeted me at my first visit to the dealership has become my favorite car salesman. Throughout the process, John offered me several options that he thought would fit my budget and necessities I wanted in a vehicle. He seemed sincerely interested in getting me in the vehicle I wanted and did not stop working for me until it happened. I couldn't be happier with my Jeep and highly recommend John and his GM, Mike McGuire, at Heritage CDJ in Owings Mills. More
by 2gravel0
Employees Worked With
John Ferraiuolo, Mike McGuire
Helpful August 12, 2017
Painless Purchase On the last day of the month we were helped to pick out a new car and moved through the process swiftly despite the dealership being busy. Our salesm On the last day of the month we were helped to pick out a new car and moved through the process swiftly despite the dealership being busy. Our salesman John was very nice and informative, and led me to an awesome new Jeep Patriot. More
by kmpartlow
August 03, 2017
Professional, excellent customer service, sense of humar For years, I wanted a Jeep Wrangler. I decided to start looking last year in going into dealerships, stopping people with Jeeps asking questions, and For years, I wanted a Jeep Wrangler. I decided to start looking last year in going into dealerships, stopping people with Jeeps asking questions, and going on the internet getting information. Some of the dealerships that I went into environment felt "cold" and it took awhile for a sales person to address me. I do not know what could be the reason, maybe because I was a female by myself. Months later, I decided I am ready to purchase, but I still was not there as far as a dealership to work with, so I sent three dealerships in my area 10-12 questions. One dealership told me to come in and talk. I stated to save me time, answer my questions because I do not want to sit in a dealership for hours and walk out the door with nothing and then come back. The other dealership did not answer my questions. Heritage Jeep Owings Mills, John was the only one that answered my questions. So I took him to the next level, I asked more questions then I talk with him over the telephone and texted him questions and/or concerns. John had a lot of patients with me in my process. He spent a lot of time with me; wherein, he could have decided to let someone else deal with me. Finally, I came into the dealership after 4 months to meet John and talk about buying the vehicle I wanted. We went back and forward between Sahara and Sport, and what I am willing to pay for a vehicle of choice, which was the Sahara. I did not buy a vehicle that day. I continue texting John with questions about the tire cover, gas adapter, and other stuff. John hung on in there with me. For this man to have as much patient and continue responding to me, I would recommend him to anybody that which to purchase a vehicle that Heritage sale. Let me mention this, the day that I plan to purchase the vehicle, it was suppose to take about 45 minutes. It took me 5 hours. I guess I can go on, but I want to leave you with this. John, Jeff, Mike and Tony that assisted with the sale of my vehicle were all great guys and a great team to work with. I have personal stories about all of them in this process that was all good, enjoyable and satisfying. Excellent experience. More
by Penny
July 28, 2017
Great experience again with Heritage John Ferraiuolo spent a good amount of time with us looking for the perfect Jeep we wanted. We left without finding one and the next day he called us John Ferraiuolo spent a good amount of time with us looking for the perfect Jeep we wanted. We left without finding one and the next day he called us to come look at a new arrival at the dealership. He was right it was just what we were looking for ! More
by william fisher
Employees Worked With
John Ferraiuolo
July 27, 2017
Great Experience John Ferraiuolo did a great job at listening to what I wanted and showed me different options that met my needs. He answered all my questions and foll John Ferraiuolo did a great job at listening to what I wanted and showed me different options that met my needs. He answered all my questions and followed up with me after my first visit. The whole process was very smooth. More
by knj515
Employees Worked With
John Ferraiuolo
July 17, 2017
Great team of people Gerard made my first brand new car buying experience fun, enjoyable and stress free. He took special attention to accommodate my vehicle requests. He Gerard made my first brand new car buying experience fun, enjoyable and stress free. He took special attention to accommodate my vehicle requests. He even came into work on his day off to make sure my new Jeep would be perfect and ready for me to take home the day after my purchase. Gordon helped me fiancé my Jeep. He took the time to answer all my new car buying and warranty questions. I felt like I was buying a new car from family. Everyone was so honest and welcoming! I had a great experience and love my new Jeep!!! Thanks so much!!! More
by Sarah Z
Employees Worked With
Gerard Parsons, Gordon James
July 17, 2017
Wonderful I had a wonderful experience with Heritage and Gerry Parsons. They treated me like family. Gerry went out of his way to make sure all of my questions I had a wonderful experience with Heritage and Gerry Parsons. They treated me like family. Gerry went out of his way to make sure all of my questions were answered and that I left with the perfect vehicle for me. More
by Wonderful
Employees Worked With
Gerard Parsons
July 11, 2017
Lack of Integrity Agreed to an all included, out the door price with GM over the phone. Took my reluctant wife and drove the 45 minutes out there. Salesperson presents Agreed to an all included, out the door price with GM over the phone. Took my reluctant wife and drove the 45 minutes out there. Salesperson presents a sheet with final number nearly $5000 above the price we agreed to. Had to turn right back around. They could seriously offer to give me the truck and I wouldn't take it. More
by Hatetherunaround
Employees Worked With
Gerard Parsons, Mike McGuire
June 14, 2017
A.C Service Grossly overcharged for services; misc. fees included which should not have been included considering the misc. fees were reflective of each of the se Grossly overcharged for services; misc. fees included which should not have been included considering the misc. fees were reflective of each of the services that was already charged on the bill. Service rep was kind enough to point out the sign stating their may be additional fees with each service; that there should have been the red flag. Why would a business tack additional fees for a service that they are already charging; just another way for greedy businesses to make money off of consumers. AC still not working, car either blowing hot air or AC going on and off while driving on the highway; inconvenience of having to leave work to bring take car back to the dealership for them to fix the AC, again. Yes it takes time to repair a vehicle however, my vehicle stayed at the dealership for 10hours. In the end I was charged with diagnostic services, other services in addition whatever the dealership could tack on my bill. I forget that despite wanting to trust dealerships I have forgotten their golden rule....manipulate for a buck. Hopefully my AC will be fixed right this time especially considering this dealership didn't make any mistakes taking my money for ALL the services given that didn't deliver. Once this is resolved, Owings Mills won't ever have to worry about my business or my husbands' as well as anyone I can warn to not bring their vehicle to this dealership. More
by anonymous
Employees Worked With
Victor Clash
June 03, 2017
We had a great experience! Our experience with Heritage Chrysler was great! Our salesman, Gerry, answered all of our questions and made it a very easy process. We would definite Our experience with Heritage Chrysler was great! Our salesman, Gerry, answered all of our questions and made it a very easy process. We would definitely recommend him, and the dealership, to all of our friends! More
by ksantopietro6
Employees Worked With
Gerry Parsons, Gerard Parsons
