Heritage Chrysler Dodge Jeep Ram Owings Mills

Some are better then others. This dealership was great to work with. They did everything they could to help us with a deal on a Jeep Patriot. Would go back in a second. This dealership was great to work with. They did everything they could to help us with a deal on a Jeep Patriot. Would go back in a second. More

New Car Sales with Joseph Perry Joseph Perry is an excellent sales associate. There was no haggling over prices. It was the best new car experience in my life. He throughly and pr Joseph Perry is an excellent sales associate. There was no haggling over prices. It was the best new car experience in my life. He throughly and professionally determined what my likes and needs were, including my price range, to determine the perfect vehicle for me. I have gotten so many compliments on my new car. I have told all my friends about this dealership and to ask for Joesph Perry. More

Heritage Dodge, Fiat and Mazda Came in to purchase a charger and Michael Phelps and Errol Davis couldn't have been more helpful. Got me what I wanted and I drove off the lot with my Came in to purchase a charger and Michael Phelps and Errol Davis couldn't have been more helpful. Got me what I wanted and I drove off the lot with my new car. The finance Manager at Mazda Tony was very helpful and I didn't feel pressured to buy any warranties. Would highly recommend this dealership. More

Excellent Experience I'm so grateful to Jared Wright for going above and beyond to help me purchase the vehicle of my dreams. Jared's patience, honesty, accurate knowledg I'm so grateful to Jared Wright for going above and beyond to help me purchase the vehicle of my dreams. Jared's patience, honesty, accurate knowledge, customer service skills, keen business sense, and his willingness to go above and beyond to help get my needs met were invaluable. As a result, my car shopping experience was a very secure and enjoyable one! More

Great Experience The sale process was super quick and easy!! They made sure everything was clear and that I was happy with my purchase. I'll definitely be back for ser The sale process was super quick and easy!! They made sure everything was clear and that I was happy with my purchase. I'll definitely be back for service. More

Jeep 2017 Purchase Experience (Oscar Mike) I loved my experience here. Stephen made me feel very comfortable and he is just the absolute best!!! Of your looking for a new vehicle, please visit I loved my experience here. Stephen made me feel very comfortable and he is just the absolute best!!! Of your looking for a new vehicle, please visit stephen. He will make sure your deal goes the way you want it and he makes sure all goes smooth from beginning to end. I would also thank the General manager of Heritage. He is simply an awesome guy who showed and gave me a best deal. My next new car would be in 2018 and I will be buying from Heritage as I like the way they take care of there customers. I would also thank the finance department who took care of my vehicle registration and completed all my paper work on the same day and I came out with my vehicle tags transferred to my new Jeep and the registration of it done. Last but not the Least "Stephen and Mike McGuire" made my work and deal to go smoothly. Thanks guys.. More

Always a pleasure having my van serviced. I purchased my dodge caravan in April 2009 and have had it serviced by Scott or Victor with nothing but the best professionalism and workmanship possi I purchased my dodge caravan in April 2009 and have had it serviced by Scott or Victor with nothing but the best professionalism and workmanship possible. Brent Ivie (Manager) always has the time to hear my concerns and addresses them with the up most respect and honesty. I have purchased many vehicles but this is the first time I ever trusted a dealership to care for me and my van. Pleasure doing business with this group. Marie C. More

Another GREAT Service Experience Daniel Rosenblum was GREAT from the outset,very friendly,professional,smartly dressed and NO pushing services,as always,AND I got more than a grunt ou Daniel Rosenblum was GREAT from the outset,very friendly,professional,smartly dressed and NO pushing services,as always,AND I got more than a grunt outta Victor!!!Things are looking UP! Anyhoo,only needed an oil change this time,was recommended a tire rotation and engine filter change but declined as I had already done both a week of so before,they advised me that there is a current open recall for sun visor wiring,(was already aware of it as FCA and the forum I belong to notify us)but having no issues with it and knowing the actual repair can actually "cause more issues/fire"(nothing to do with Heritage,actually a problem with the FCA repair),I was pleased Daniel didn't push this and respected I didn't want to have it touched.They updated my PCM after he took the time to inform me of what the update would do.Very professional. After my oil change and PCM update,Daniel advised me my brake fluid needed changed,my front tires were getting tired and my rear brake pads will need changed in a few thousand miles,all of which Heritage will do for me as they earned the business by not being pushy.I like that.Sure I could get this done elsewhere for less,BUT I trust them and I prefer,owning a Jeep,having my Jeep maintained by a Dealership,especially the Dealership where I purchased it,makes perfect sense to me. Again,they have NEVER "pressure sold" me any service on my vehicle,(Victor did once with my wife's Jeep,but after she called me,I pointed out the service he was talking about Jeep recommends it being done at 100,000 miles,hers at that time,only having 22,000 on it,he acknowledged it didn't need done),remember,the onus is on YOU as the owner to be familiar with what needs serviced and when, as the Service Advisors go by the YEAR of your vehicle,they are NOT trying to shake you down,just going by guidelines. After my oil change was done,the technician drove the car to the parking lot,took out the paper floor protector and the plastic seat cover protector.Whys that important?How many times have you seen 'technicians drive a car like they stole it?He drove it as I would,slowly and sensibly.Thankyou sir!.I appreciated him taking the paper and plastic out.Again,Thankyou sir!When I got to my vehicle,as usual, no oily hand prints on the steering wheel,no oil on my seats and NO oily foot prints on my carpets.I have a black interior so doesn't really matter,BUT my wife has brown/beige in hers and has NEVER had any oil marks anywhere.UNLIKE the Chevy Dealership next door that ruined a carpet,left tools under the hood and a rag on the manifold and dipstick sitting on the inside of the fender,needless to say,I no longer own a Chevy,nor will I. I LOVE my Jeep Grand Cherokee,Uber well built,fully loaded and bought from Heritage at an incredibly fair price,and they also have ALL my servicing requirements as they do it very well and have NEVER had a problem with anything,whys this important?I have been using Heritage for some 13 years now,purchased 14 vehicles from Dodge/Jeep most from Russell Troxell,the legendary Kenny always the manager involved,and I LOVE playing hardball with him,great guy,friendly and very helpful and honest when he tells you "this really is all we can do on price,out the door". I know there is a lot of unrelated information on this review,especially as it's "just an oil change" but I want people to know I have been going there for 13 years,have bought 14 vehicles and I genuinely trust them on everything they have done.Never been pressure sold a vehicle,nor a service,and I have had some expensive services done,including tires,brake replacements etc,and have never had problems. Hope this review helps those looking for a trustworthy servicing home for their vehicles.Just remember,upon your 1st visit they do for a very thorough check of your vehicle and will list any and all things that need attention.They ARE NOT trying to sell you things you don't need,they are just letting you know.For example,all my wife's vehicles,we bought brand new,and have serviced there too,couple of mine were bought pre owned.Never been stuffed on unnecessary services,and on one very expensive repair,they brought me into the service area and showed me the issues,which I appreciated, and had the repairs done.My point again and again,VERY trustworthy.Remember,this IS a FCA Dealership,so you WILL pay more per hour for service,BUT,they absolutely stand behind their work. Technicians are VERY friendly too. Genuine 5 Star Dealership and NOT a 0 Star Stealership.Never done work over $50 without contacting me first.(would trust them anyway,but a nice touch contacting me first). Thanks again for another very pleasant interaction and good job well done,sorry to anyone reading,and thinking "what the xxxx" on such a long review.I don't get ANY discounts in any way,nor do I know anyone who works there,I am just a VERY happy/satisfied customer who has learned I can trust them completely as they have earned that over 13 years. More

Best place to purchase Darren is an amazing salesman honest gets you the best deal possible. He makes sure that he meets your needs and expectations without any hesitation. Darren is an amazing salesman honest gets you the best deal possible. He makes sure that he meets your needs and expectations without any hesitation. Ken the guy that works all the numbers, 👍 he totally works the numbers. Amazing dealership amazing people this is the place to go. I will never go any where else. More