Heritage Chrysler Dodge Jeep Ram Owings Mills

I went it to purchase a new jeep grand cherokee and trade in my existing car. On my first visit, I was given a price on the car and told to come back with my trade so that can be evaluated. When I brought in my existing car. On my first visit, I was given a price on the car and told to come back with my trade so that can be evaluated. When I brought the trade in, I was told they would give me a certain price for my trade. The next day, the price of the new jeep i was looking at went up by over $2,000.00 due to an "error" on their part. I was very upset by this and spoke to Shawn Ritter who apologized and said he would make sure he rectified the situation. He asked me to bring my car in so we could talk. When I drove up there and met with him, he assured me that the price for my trade would remain the same and he would work on getting the price of the new car down. After not hearing from him for over a day, Ken the manager called me and said they were offering me $4,000 less for my trade in and that they had never made an offer. This was a blatant lie. Not only have they now changed the price of the car, they have also changed the value of the trade in. Don't waste your time with this dealer. They say what they think you want to hear, then change the numbers. They claim to have the lowest prices, which I am quickly finding out is not the case. Dont trust what they have to say and get everything in writing. More

I just graduated from college in May 2012. My car at the time was 15 years old and had 268,000+ miles on it. Although I could have milked it for longer, I am moving 700 miles away to Nashville for graduate time was 15 years old and had 268,000+ miles on it. Although I could have milked it for longer, I am moving 700 miles away to Nashville for graduate school, and needed a reliable car that I could depend on. Joe Perry, as well as the management team, worked with me for over 5 hours to ensure the best possible deal. I have an extremely tight budget, being a graduate student, and at first wasn't going to be able to afford the monthly payment offered. Joe worked tirelessly to find every rebate and discount possible, and at the end of the day, I was able to drive away with a 2012 Chrysler 200 Touring that had a total of 20, yes, twenty, total miles on it with a monthly payment I will be able to manage. I do not know if I will ever have a car buying experience where I felt that the sales team was doing everything they could to HELP me get into a car at all costs, even if it wasn't what they were looking for at first. I thank Joe, and the management team for a great first car buying experience. More

Everyone worked seamlessly as a professional team from initial contact, through the sale and follow - up. The entire transaction was executed to my complete satisfaction: The used vehicle is exactly wha initial contact, through the sale and follow - up. The entire transaction was executed to my complete satisfaction: The used vehicle is exactly what I was seeking, the price was right, the condition of the vehicle is as promised, the extended warranty and after - sale follow up excellent. More

The entire process was the most painless I've ever had. Fair price, good #'s and they got me EXACTLY what I wanted, not what they wanted to push on me. I can't say enough how respectful of my time and ove Fair price, good #'s and they got me EXACTLY what I wanted, not what they wanted to push on me. I can't say enough how respectful of my time and overall they were. Very first class dealership. More

This is the THIRD vehicle I've purchased from Joe. It's nice to go into a dealership and have them listen to your wants and needs and not be pressured. Joe has always been very easy to work with and makes nice to go into a dealership and have them listen to your wants and needs and not be pressured. Joe has always been very easy to work with and makes my experience wanting to come back. In fact--Joe had to personally drive to the Eastern Shore in order to secure my vehicle from another dealership. I liked the fact---that the sale wasn't about selling something on the lot, but rathar, finding exactly what I was looking for and making it happen! The dealership is well maintained and the entire crew is top notch---including the Sales Manager--Eric and Finance Director--Dave Hoffman. I would highly recommend this dealership and Joe Perry as your salesman---If your looking for an all-around great deal and experience. Sincerely, Dave K. More

I called and talked to Warren Sullenger who made sure the vehicle I was looking at was still on the lot since we had so far to drive. We drove an hour and a half to the dealership and Warren had the vehicle vehicle I was looking at was still on the lot since we had so far to drive. We drove an hour and a half to the dealership and Warren had the vehicle ready for me to test drive as soon as we got there. He was very knowledgeable about the vehicle. He checked on all of the discounts we could get and got us a great price for the vehicle. He made us feel comfortable and was easy to talk to. I would drive that far again to buy a vehicle from him. Thanks Warren for such a pleasant experience buying my van. More