My experience at this dealership started out as a good one...I received a great deal of information from the internet sales manager prior to my visit, and I was impressed with the competitiveness of the prices that I saw reflected on the dealsership's website. However, as soon as I stepped foot in the store, my impression of this dealership drastically changed, for 2 main reasons: 1) I was consistently treated in a condescending manner, I believe largely because I'm a young (24 year old) female. I appreciate it when dealerships take the time to 'explain' what they are doing prior to doing it, but when it comes across in as 'dumbing it down' in s condescending manner, it is not appreciated; 2) I was quoted a price for a particular model Grand Cherokee (Laredo E package) that was significantly higher than the prices that I had been quoted for the next model up (Laredo X package) at every other dealership that I had visited...one of which was also a Mile One Heritage location. When I brought this to the attention of the gentleman who was assisting me, he had no answer other than 'we can't match that.' It gets even better...a few days after my visit to the dealership, I received a call from another gentleman at this location...he asked why I had not decided to purchase a car from them during my visit, and I informed him that their prices for E model Laredos were more than one should expect to pay for X model Laredos. At this point, this gentleman (I wish I could remember his name) tried to sell me a car that was 1) not in the color I was looking for; and 2) had none of the features that I wanted! What a waste of time.
Long story short, I felt that this dealership saw me walk in the door, and thought it would be easy to take advantage of me...fortunately I had done my research prior to visiting this dealership. Needless to say I did not, and will never, purchase a car from this dealership.