Heritage Chrysler Dodge Jeep Ram Owings Mills

Will not reccomend this dealer to anyone. It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by th It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by the salesman (Daniel) that they will order the parts and repair it( Even have it in writing). After they were not able to fix the problem Brent told me that I should not listen to the salesman, since they don't know what going on in parts, and can't tell me what can be fixed or not. Brent said there is nothing he can do and it's my problem. I ended up calling Jeep, and they were able to make a deal with me to keep the car. Last week I scheduled an appointment to replace parts due to a recall. I took half day off work, and when I got there I was told that they don't even have the parts. Brent told me that it's my fault for not reading the recall letter that was sent out to me,which state that they are waiting on parts. I had that letter for a few months, and why would you schedule an appointment and make me lose a half day of work if you don't have the parts? I am looking at buying a new SRT, and I will never go back to this dealer, and I'll be sure to warn people to steer clear. More

New Car, repeat customer We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our oth We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our others there for routine servicing. The staff in all departments are totally customer service oriented and make you feel like family. We never felt pressured to buy and are completely satisfied with the terms of our purchases. Thank you Danielle for going out of your way to get my new car delivered to me the same day. I would definitely shop there again and recommend my friends do the same :) More

"Mike and Mike and Tony Hart" The car salesman at this dealership is more than your average dealer. They actually listens to their customers and they go above and beyond to provide The car salesman at this dealership is more than your average dealer. They actually listens to their customers and they go above and beyond to provide quality service to their customers. I recently purchased a 2015 Chrysler 200 from them and the amazing level of service that I received did not, in any way, compare to the actual car. They were AMAZING, even after finding out that I had some minor credit issues, they still took the time to make sure that all of needs were taken care of as well as making sure that all of the features that I were looking for in a new car were offered. There are no words for how special they made me feel as a customer and I will never forget it. I wish I could have purchased 100 cars from them just so I could continue to receive the level of service that I did on 12/17/2014. This was the BEST experience I have ever had, whereas before, I had always dread going to dealerships because they were hype you up, only to let you down but Heritage Chrysler of Owings Mills did not do this. They were courteous, listened to my needs as a customer and were AMAZING. I cannot stress how awesome of an experience this was!! RUN, don't WALK to Heritage Chrysler in Owings Mills to purchase your car because I guarantee, you wont regret it!! Review from Paula Cates. 12/20/2014 More

Donna rocks!!! My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me I would get to to the interview on time. Donna rushed to get me a rental and I made it to the interview at 3:25pm!! Donna made my concerns her priority and worked effectively to ensure I would not be late. In addition, she made my worries go away on an already stressful day. Thank you Donna for all you did. In addition, when I picked up my vehicle she made sure all updates were made on the vehicle. Donna's excellent customer service and ability to empathize with my situation was more than I could of asked for in this type of situation. Thank you once again PS Donna said I would get the job and I did!!! More

Great Buy Great customer service!! I would recommend this dealership to anyone looking for a great deal and great service. Very professional!! Got exactly what we were looking for! A+ I would recommend this dealership to anyone looking for a great deal and great service. Very professional!! Got exactly what we were looking for! A+ More

New Jeep Grand Cherokee Was thinking about trading in my 2012 Jeep Grand Cherokee Limited for a new one. Called up Joe Perry to let him know what I was interested in, and was Was thinking about trading in my 2012 Jeep Grand Cherokee Limited for a new one. Called up Joe Perry to let him know what I was interested in, and was as able to take care of almost everything over the phone before arriving. In the end Joe and Ken Gower put me in a 2014 Jeep Grand Cherokee Limited with a lower payment and no money down! Second Jeep from this dealer, they are always great! More

The salesperson we worked with, Danielle Dahrouj, was very pleasant, knowledgeable and helpful. We will be sure to recommend her to friends and family! Great Service! very pleasant, knowledgeable and helpful. We will be sure to recommend her to friends and family! Great Service! More

A week and a half ago, I fell asleep on 495 and wrecked my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Jou my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Journeys, I noticed that the difference in cost between new and used was not as great as I would have thought. Yesterday, as I was leaving the salvage yard from picking up my plates, Ed called me and told me that he could match the target price that I had been quoted from USAA's auto circle. So, I dropped everything, broke two appointments with other dealerships who had quoted higher prices, and drove over an hour to Heritage. When I got there, I was ready to tell Ed to shove it, to be honest, because when I was almost there he called and said that they checked inventory, and they didn't have any of the model I'd been quoted in stock, but could get one if I really wanted it. However, after sitting down and taking to Ed, I realized that the AVP Journey was NOT the car I wanted, as it did not contain many of the features I had become accustomed too with my 2010 (which was an SXT with about half of the R/T features from that year's model). In the end, I got a 2013 SXT with 34 miles on it for about $2000 more than Carmax wanted for a 2009 with 35K. What's more, while my payment went up a little bit from my 2010, my insurance premium actually went down, so it was a wash in the end. So now I'm driving a way nicer car, for the same cost I was paying for my older model, and the gas mileage is better. Many thanks to Ed for taking the time to walk me through the differences between the two models, answering all my questions, and allowing me the space I need to analyze the decision myself and letting me come to my own conclusions. While I came in "hot," I stayed and ultimately bought because I didn't feel pressured or scammed like I did at some other places. A side comment not specific to Heritage, but I do feel that Maryland should require advertisements to contain the sticker price with a list of all available incentives. Heritage was much better about it than some places. I went to one dealership where their advertised price contained all possible incentives, despite that fact that some of the incentives were mutually exclusive. But this is more of a comment on the industry, not the dealership. I personally would respect a dealership that had the stones to say "Here's the price, and a list of incentives you may qualify for," as it would buck the going trend, and allow customers to walk in with a more accurate picture. Just food for thought. More