Heritage Chrysler Dodge Jeep Ram Owings Mills

I started our new van search on a whim while waiting for my car to be worked on. Warren Sullenger took my information and kept in contact with us faithfully as new inventory came in. He was prompt in retur my car to be worked on. Warren Sullenger took my information and kept in contact with us faithfully as new inventory came in. He was prompt in returning our calls and diligent in looking for cars that suited our needs and price range. He was always cheerful, courteous and patient at all times of the day. He worked hard to please us and we would recommend his services to anyone!! Thank you!! More

Its my first time buying a car from this dealership and i promise you it wont be my last,they answered all my questions and took there time to explain everything to me,plus they have really good prices for b promise you it wont be my last,they answered all my questions and took there time to explain everything to me,plus they have really good prices for being a dealership.At the end of the day i left the dealership not feeling like i had just gotten cheated and that feels good. More

When I stopped in on a whim three weeks ago to inquire When I stopped in on a whim three weeks ago to inquire about a Grand Cherokee Limited, Joe Perry was the salesman who greeted me. His approach was m When I stopped in on a whim three weeks ago to inquire about a Grand Cherokee Limited, Joe Perry was the salesman who greeted me. His approach was much more refreshing than what I had experienced at the Ford dealership across the street, who after a couple of test drives immediately asked me how I was going to pay for it. Imagine that even before discussing options! Truth be known I was really looking at the Grand Cherokee. I've had one since 1994! Joe took his time telling me all about the Grand Cherokee Limited and showing me all the gizmos. Over the next three weeks, using the Internet to access Edmunds.com, Kelly Blue Book.com and magazine websites like Automobile , Car and Driver, and finally Autoweek, I felt fairly confident that I was getting a great price. Automobile Magazine's website even has a method for you to determine how good a deal you are getting based on sales of similar vehicles in your area. By that measure I got a grreat deal. Joe was a pleasure to work with and I never got the impression he was snowballing me. You can't go wrong with Joe! More

I don't buy too many cars and have always been a bit leary of dealerships but Tim and the other gentlemen were nothing but terrific. Tim was very helpful, emailed me back on questions that I had in a v leary of dealerships but Tim and the other gentlemen were nothing but terrific. Tim was very helpful, emailed me back on questions that I had in a very timely manner. Called to make sure things were set up for our meeting. After I signed all the paperwork in the office in Owings Mills, he followed me to Westminster to the hospital (where my wife and I work) to get her to sign the papers so the deal was finished. Awesome guys to work with. Would recommend anybody going there who doesn't buy cars all that often. More

My Salesperson Joe Perry was magnificent. He was honest, helpful, and accomodating. He worked out our requests and we did not feel pressured to purchase a car. I saw a car on the Internet that I thought I w helpful, and accomodating. He worked out our requests and we did not feel pressured to purchase a car. I saw a car on the Internet that I thought I wanted, but when I arrived at the dealership it was not the color I wanted. However, my Salesperson was very efficient & effective in offering another car, with a color, milege, and features liking to me. I walked off Heritage's (Reisterstown) lot very satisfied. No problems yet, with the Chrysler I purchased. More

I know anytime I go to a car dealership to purchase a vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heri vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heritage One. When it was time to make a visit, I was directed to Tim Sokolowski. He listened to what my needs were and only showed vehicles that met my requirements. He didn't waste my time or try to push me into something I couldn't afford. I appreciated his demeanor and our conversation/negotiations seemed as if we could have been having a beer while we proceeded. I emailed back and forth with him and he was quick to respond. Even though he was satisfied he sold me the car, he has been even more concerned with my family's happiness with our purchase, after the sale. He has made many efforts to ensure I continue to be happy and that our buying experience has been non-stressful and friendly. I felt like I received a good price and a good deal on my trade-in as well. Did they make some money off of me, sure, but that's part of the business and I'm okay with that. I just didn't want to feel like I was ripped off and couldn't sleep that night. We don't. Thank you for treating us fairly and reasonably. See you in the future. Ask for Tim and you won't be disappointed! Jay More

I know anytime I go to a car dealership to purchase a vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heri vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heritage One. When it was time to make a visit, I was directed to Tim Sokolowski. He listened to what my needs were and only showed vehicles that met my requirements. He didn't waste my time or try to push me into something I couldn't afford. I appreciated his demeanor and our conversation/negotiations seemed as if we could have been having a beer while we proceeded. I emailed back and forth with him and he was quick to respond. Even though he was satisfied he sold me the car, he has been even more concerned with my family's happiness with our purchase, after the sale. He has made many efforts to ensure I continue to be happy and that our buying experience has been non-stressful and friendly. I felt like I received a good price and a good deal on my trade-in as well. Did they make some money off of me, sure, but that's part of the business and I'm okay with that. I just didn't want to feel like I was ripped off and couldn't sleep that night. We don't. Thank you for treating us fairly and reasonably. See you in the future. Ask for Tim and you won't be disappointed! Jay More

The entire staff that I dealt with was great but Tim was fantastic. I've wanted the New Jeep Liberty for about 6 months but didn't buy it because the payments were going to be a bit to much. Tim gave me ot fantastic. I've wanted the New Jeep Liberty for about 6 months but didn't buy it because the payments were going to be a bit to much. Tim gave me other options and then eventually found a 2008 Jeep Liberty - in the exact color I wanted. I am so happy he put the time in. I came out with the exact car I wanted. I would go back to this dealer anytime. Tim really took the time to talk to me to find out what I wanted and then he came through....He wanted to fit me with the right car, and not just sell a car to me. More

I had a great experience with them. Initially I went in to have some repair work done, but it was not done to my satisfaction. The service manager called me and we made a date to bring the vehicle in. Eve to have some repair work done, but it was not done to my satisfaction. The service manager called me and we made a date to bring the vehicle in. Everything was repaired fast and I was on my way. More

They're friendly and HONEST. Very straight-forward and a pleasure to work with. We shopped for a car online for several weeks, and each subsequent week showed us how terrible the customer service is in our pleasure to work with. We shopped for a car online for several weeks, and each subsequent week showed us how terrible the customer service is in our area. Each online request was met with a "come into the showroom" response. I instead asked about a vehicle with Tim via the web, my e-mail was returned in minutes with a helpful answer, and he even followed up by phone. Ultimately, Tim found a vehicle that met my needs and price point without all of the drama associated with this at other dealers in my area. Definitely worth working with! More