Heritage Chrysler Dodge Jeep Ram Owings Mills

Very good experience Jared was very helpful even doing research on the vehicle I was interested in. He listened to my question and concerns and put me at ease. His genuine Jared was very helpful even doing research on the vehicle I was interested in. He listened to my question and concerns and put me at ease. His genuine and honest friendly approach helped to ease any stress that I may be experiencing with the purchase of my vehicle. I truly appreciate his calling me to ensure that I was not having any problems with the extra technologies that came with my Porsche Macan. I am truly enjoying my new ride and at a cost that kept me in my budget. More

It’s always a pleasure with doing business with Jared. He made sure I could leave the dealership in my dream car. Thank you Jared! made sure I could leave the dealership in my dream car. Thank you Jared! More

Excellent! Everyone I dealt with was a true professional. Friendly, attentive and courteous. John and Tony bent over backwards to find me the truck I wanted. Bre Everyone I dealt with was a true professional. Friendly, attentive and courteous. John and Tony bent over backwards to find me the truck I wanted. Breion in finance was great to work with. Very pleasant with no arm twisting. He presented my additional options and pointed out those that we’re really worth considering but no more. I couldn’t be more satisfied. More

Poor service Terrible experience and service. I made an appointment for 8 AM today and informed both the individual on the phone and the service rep that I would Terrible experience and service. I made an appointment for 8 AM today and informed both the individual on the phone and the service rep that I would be waiting for the vehicle. After 3 hours of waiting I was unable to locate my service rep and discovered that my Jeep had not been touched from somebody identifying themselves as a manager. I was told that my appointment was with the service rep and there was no scheduled time to have a technician look at it and she didn’t know when and if they would get to it. I also learned that my service rep was in training and my service was not reassigned to someone else. Very poor customer service. I’ve purchased several vehicles here over the years. They have lost both my sales and maintenance business. More

Awsome as Always 3rd time working with this amazing dealership and its employees. Got what I wanted and they made it happen. I will always recommend these guys to anyb 3rd time working with this amazing dealership and its employees. Got what I wanted and they made it happen. I will always recommend these guys to anybody. Enjoying my new RAM. More

Very friendly sales people and secretaries, very honest managers I leased my ram truck here and had a very smooth and easy time! Shandly blair is the best! No run around, just honesty Thanks so much, managers I leased my ram truck here and had a very smooth and easy time! Shandly blair is the best! No run around, just honesty Thanks so much, I will definitely come back and send more people here, More

Delightful Customer Service We would like to convey our heartfelt thanks to the entire Heritage Team. They went out of their way to make us feel delighted. I so wish they were i We would like to convey our heartfelt thanks to the entire Heritage Team. They went out of their way to make us feel delighted. I so wish they were in NJ also More

Tim and the entire staff were phenomenal. They went above and beyond what was expected. I will be recommending them to my friends and family. and beyond what was expected. I will be recommending them to my friends and family. More

This is the only place my wife and i will buy a new vehicle. This is the only place we will go to shop for a vehicle, and as long as John is there he will be our go to. This is the only place we will go to shop for a vehicle, and as long as John is there he will be our go to. More

Friendly Personality I showed up to the express lane and was greeted with a warm and inviting personality. For having a 10 car line back up in the service department, bein I showed up to the express lane and was greeted with a warm and inviting personality. For having a 10 car line back up in the service department, being understaffed, and overbooked that day, Melissa didn't show me any less treatment, rush me or attitude. She was polite, friendly to deal with, and efficient at getting to my requests. She got me a rental car cause my vehicle was in for a recall. The only negative experience I had was one of the requests was to lube the front driveshaft. When I came to pick up the vehicle, the foreman noted on the ticket that the front driveshaft didn't have a grease fitting in which they are unable to lubricate. I was able to find it on the vehicle, I was able to find a demonstration on you tube and there is even a sticker under the hood about lubricating the front driveshaft. That's no reflection on Melissa, but it is a reflection on the service department as a whole. More