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Heritage Chrysler Dodge Jeep Ram Owings Mills
Owings Mills, MD
1,477 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,477 reviews
October 10, 2019
Always receive prompt Positive Professional and Curteous service. The job is always completed within the time frames given and done to perfection. I always leave pleased with service given. service. The job is always completed within the time frames given and done to perfection. I always leave pleased with service given. More
by Storyofruth
Employees Worked With
Victor Clash
Helpful October 09, 2019
My truck was taken on service with no covering seat carpet and steering wheel Dirt and oil everywhere. Spend hours to clean it. Owings Mills. carpet and steering wheel Dirt and oil everywhere. Spend hours to clean it. Owings Mills. More
by MK
Employees Worked With
Jerry Follmeyer
October 08, 2019
This was a safety recall. I was going to drop it off & pick up the next day — but I didn’t have to — they took care of it right away for me — and it was already at the end of their day — but they did it a pick up the next day — but I didn’t have to — they took care of it right away for me — and it was already at the end of their day — but they did it anyway for me and I didn’t need to leave it! Outstanding service! More
by DustyDave
Employees Worked With
James Luers, Mohammed Qureshey
October 08, 2019
Service was horrible. I asked for 5 tire rotation. Wasn’t done. Couldn’t understand the service rep - heavy Indian accent. He called and said something about they couldn’t get the wheels off but never gave done. Couldn’t understand the service rep - heavy Indian accent. He called and said something about they couldn’t get the wheels off but never gave an explanation. Asked for shuttle back from work to dealership. After hour and 30 minutes had to call back. More
by Boodahbaby
Employees Worked With
Mohammed Qureshey
October 05, 2019
John Ferraiuolo was my sales rep and he really took the time to listen to what I needed in a pickup truck. John was consistently in contact with me when I had questions. I am very satisfied with my Ram time to listen to what I needed in a pickup truck. John was consistently in contact with me when I had questions. I am very satisfied with my Ram 1500 pickup and the experience with John. Thank you. Jennifer Rodriguez More
by Yonkers
Employees Worked With
John Ferraiuolo, Tony Pozderac, D A
October 05, 2019
Joe Perry, Marcus and Tony really went above and beyond in working and delivering me an amazing Abarth 124 Spider. These guys are the best and I can’t recommend them enough! John Barker in working and delivering me an amazing Abarth 124 Spider. These guys are the best and I can’t recommend them enough! John Barker More
by Jbarker0007
October 04, 2019
The Best I have been taking my car to Victor for 6 years. I would not have kept my car as long if I was not completely satisfied with the way he handles my ser I have been taking my car to Victor for 6 years. I would not have kept my car as long if I was not completely satisfied with the way he handles my service issues. Unfortunately, I had a different service advisor today. What does that mean? My car has been there all day, not communication and when I finally did get a call back an unapologetic we will contact you tomorrow. Im sure I will be getting a new car now. Mr. Clash has been wonderful with communication, follow-up, and giving me options for my repair. He has been the most honest person I have ever encountered in a dealership!!! Five Stars! More
by Taitoo
Employees Worked With
Victor Clash
October 02, 2019
SUCH A GREAT EXPERIENCE! I was super nervous going into the process of buying my car but John made it super easy and made sure I never felt pressured. I truly felt he had my b I was super nervous going into the process of buying my car but John made it super easy and made sure I never felt pressured. I truly felt he had my best intentions in mind during the whole process. I can’t thank him enough for making this process as easy as possible for me! More
by Rachel D
Employees Worked With
John Ferraiuolo
October 02, 2019
Worst customer service. Very disappointed with lack of care for the vehicle and customer. The service adviser was unprofessional and argumentative. His name is not on our receipt of service and he didn’t care for the vehicle and customer. The service adviser was unprofessional and argumentative. His name is not on our receipt of service and he didn’t offer a business card. The service manager Josh Coldwell was rude and dismissive. Unfortunately there will be no repercussions for this behavior. We will take our vehicles and our business elsewhere. More
by TheMrs.
Employees Worked With
Josh Colwell
September 26, 2019
Easy buying experience Took my trade in and got me in a new (used) tacoma very quickly and easily. Didn't have the truck on there lot but drove me down to the other location Took my trade in and got me in a new (used) tacoma very quickly and easily. Didn't have the truck on there lot but drove me down to the other location and I test drove it back . Very convenient More
by Ryan
Employees Worked With
McKayla Harris
