Heritage Chrysler Dodge Jeep Ram Owings Mills

Jared Wright I have dealt with quite a few car dealerships in the past, some good experiences and some not so good, however Heritage is my favorite and #1 in my bo I have dealt with quite a few car dealerships in the past, some good experiences and some not so good, however Heritage is my favorite and #1 in my book. Each and every time I go there for anything, I'm always greeted with very pleasant smile and customer service and when I leave much satisfied.! Dealing with Jared, from the beginning to the end, he was fantastic. I felt comfortable with him from the time he introduced himself to me. He listened and he heard all I said. His actions shows he cares for people and not just out to make a sale. Thanks Jared!! More

Shandly my salesman was extremely excellent and efficient in getting my deal completed and to my satisfaction. Proving to why this dealership is the best in getting my deal completed and to my satisfaction. Proving to why this dealership is the best More

Outstanding people from sales staff to finance and mgmt!!! I recently purchased a 2019 Ram 1500 from Tim Deinlein of Heritage in Owings Mills. Being from out of state, it was critically important to have all t I recently purchased a 2019 Ram 1500 from Tim Deinlein of Heritage in Owings Mills. Being from out of state, it was critically important to have all the ducks in a row before I flew up to pick up my vehicle. From Tim to his sales manager, Tony, to the finance managers, Tony Hart and Jared, it was a completely seamless process. I arrived at the dealership at 7:00 PM and was driving off the lot by 8:00. The price I was quoted was the price I paid upon arrival. I highly recommend dealing with Heritage of Owings Mills. They are solid individuals. Joe Anderson Knoxville, TN More

John Ferraiuolo sold us a new Chrysler Pacifica. His ability to understand what we wanted/needed in a car was surpassed by his knowledge of what each car we looked at had to offer. His manner of communi ability to understand what we wanted/needed in a car was surpassed by his knowledge of what each car we looked at had to offer. His manner of communication considered our comfort in the information he was telling us. He broke down each phase of ‘buying a car’ experience. He was not at all aggressive but was patient with our digesting what was said and the questions we asked. He offer us a snack, water, coffee etc. Then in the early afternoon a greatly appreciated sandwich eased my blood sugar low! That is a huge deal when you have not eaten all day. Every step was seamless. We are so happy that Heritage has John Ferraiuolo as an employee! He even said he would sync my phone! That is so amazing. Our daughter will need a car. We will be working with John again!! Thank you, John for your guidance! A proud new owner of Chrysler Pacifica! -Lois Drury More

Best place ever.. in and out in record time. amazing customer service. very informative and super friendly. They work as a team and put you the the best position. customer service. very informative and super friendly. They work as a team and put you the the best position. More

The salesman, Shandly, was helpful and determined to meet my needs. I appreciate his efforts along with Saad. We now have a reliable vehicle for the winter that will not need repairs. We are blessed! my needs. I appreciate his efforts along with Saad. We now have a reliable vehicle for the winter that will not need repairs. We are blessed! More

John didn't waste my time and stayed late to help us close. He was easy to work with and responsive returning my calls & requests. close. He was easy to work with and responsive returning my calls & requests. More

John is great to work with! This is my second time buying from him and it’s always a smooth transition. He is quick and efficient and always very knowledgeable! He is 100% for his customers and brings a huge from him and it’s always a smooth transition. He is quick and efficient and always very knowledgeable! He is 100% for his customers and brings a huge asset to the dealership. I look forward to working with him again. More

Mr Blair was very patience. He was considerate of my feelings and passionate about making sure I was satisfied.. Mr Blair is a very good salesman. feelings and passionate about making sure I was satisfied.. Mr Blair is a very good salesman. More

Great Experience!!!! It was an easy process and I loved that I could fill out my credit application in advance online. Short and sweet! Very satisfied customer. It was an easy process and I loved that I could fill out my credit application in advance online. Short and sweet! Very satisfied customer. More