Heritage Chrysler Dodge Jeep Ram Owings Mills

Heritage Experience I had a great experience at Heritage. I came in to purchase a vehicle on 5/4/19. Jon was great he answered any questions that we had and was very know I had a great experience at Heritage. I came in to purchase a vehicle on 5/4/19. Jon was great he answered any questions that we had and was very knowledgeable. He was straightforward and made things go smooth and easy. I respect that he understood I knew what I wanted and didn’t try to push me into something I didn’t want. I love my Jeep Grand Cherokee! Thank you! More

Exceeding Expectations I purchased my first vehicle in 1998 from a dealer and needless to say, I wanted nothing to do with a dealer after that experience. I was nervous abo I purchased my first vehicle in 1998 from a dealer and needless to say, I wanted nothing to do with a dealer after that experience. I was nervous about going through the process again and Jared assured me throughout the process that things would be ok and that I would not have anything close to the experience I had before. He made sure this process went so smooth that I didn’t believe him when he said to come and pickup my SUV. I’m so glad I went to Jared and am very happy with the finance team for a seamless process at signing. Thank you fellas! More

Great service I always feel like I am the only customer they have when I go in. They give great personal attention to every need when arrive and every and all quest I always feel like I am the only customer they have when I go in. They give great personal attention to every need when arrive and every and all questions I ask get answered. More

They always do a great job! Everything at Heritage Doge, Jeep Ram does an amazing job! Friendly and knowledgeable staff and great service! I always get out in a timely fashion. Everything at Heritage Doge, Jeep Ram does an amazing job! Friendly and knowledgeable staff and great service! I always get out in a timely fashion. More

Was a fast and friendly experience Having a non Chrysler vehicle made me a little leery but I was put to ease by the service advisor that they could take care of my car. Having a non Chrysler vehicle made me a little leery but I was put to ease by the service advisor that they could take care of my car. More

Oil change Service is always fast and accurate at the dealership that’s why go back every time. I appreciate your excellent customer service I’m always treated Service is always fast and accurate at the dealership that’s why go back every time. I appreciate your excellent customer service I’m always treated like I’m family. More

Rude and poor customer service Mr. Perry called me after I submitted an inquiry through cars.com reference a new vehicle. Mr. Perry was very persistent and stated that when he calle Mr. Perry called me after I submitted an inquiry through cars.com reference a new vehicle. Mr. Perry was very persistent and stated that when he called me a Scam/Spam would block the call. I guess today he finally found a phone that wasn’t registered as a Spam number. When he called I explained I had already purchased a vehicle last week. He then went off on me stating that I could’ve avoided this if I would’ve returned his emails and didn’t block his number. While he continued to DISRESPECT me I chose to be a man to de-escalate the situation by apologizing even though there was no need for an apology. He rudely stated “I’m sure you are sorry” and hung up on me. Mr Perry’s child-like demeanor is unacceptable and should not treat anyone that chose another dealer. If he is such a great sales person he wouldn’t be bent out of shape for loosing this sale. Luckily I didn’t decide to go with him and I warn you to stay clear so you are not verbally abused. More

Great and friendly My daughter and i bought My second vehicle here and we so happy and made welcome. They were friendly and made the buying process easy and comfortable My daughter and i bought My second vehicle here and we so happy and made welcome. They were friendly and made the buying process easy and comfortable More

Misleading Went in for oil change and tire rotation. Was told I needed new cabin filter and wipers. Told $25.00 each actually $50.00each $180.00 total $100.00 Went in for oil change and tire rotation. Was told I needed new cabin filter and wipers. Told $25.00 each actually $50.00each $180.00 total $100.00 more than original quote. Have bought 3 cars there, will never go back. More

Swrvice work Great service took care of my truck and was treated very well scott was very helpful and professional will recommend this dealer for sales and sevice Great service took care of my truck and was treated very well scott was very helpful and professional will recommend this dealer for sales and sevice More