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Heritage Chrysler Dodge Jeep Ram Parkville
Baltimore, MD
1,906 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,906 reviews
April 28, 2012
He spent a lot of time with me and made a great effort to understand my needs and situation. I enjoy dealing with people that put themselves into the customers shoes and helps them in everyday possible I c understand my needs and situation. I enjoy dealing with people that put themselves into the customers shoes and helps them in everyday possible I can genuinely say I'm glad nick was my sales person More
by Lilmitsu02
Employees Worked With
Nick Brilhart, Nick Brilhart
Helpful April 26, 2012
I thought there was a friendly professional atmosphere. The car was ready for demo when I arrived. Its features were explained and demonstraded very well. I would reccommend this dealership to my friends. The car was ready for demo when I arrived. Its features were explained and demonstraded very well. I would reccommend this dealership to my friends. More
by weaqpw
Employees Worked With
Chad Edwards
April 26, 2012
I was sent to Heritage Chrysler Dodge Jeep Ram Parkville by AAA with a target price and Shawn Jeffries help me choose the best jeep in my price range and Mel made my purchase affordable! by AAA with a target price and Shawn Jeffries help me choose the best jeep in my price range and Mel made my purchase affordable! More
by my1stjeep
Employees Worked With
Mel, Shawn Jeffries
April 20, 2012
Nancy worked very hard to get me the van no one else was willing to help me get! She even did everything for me through the internet since I have 2 small children and a job and coming into the dealership se willing to help me get! She even did everything for me through the internet since I have 2 small children and a job and coming into the dealership several times to work everything out! All I had to do was go to the dealership for an hour sign papers and drive away in my new van! Great experience! I would recomend this dealership, especially this sales lady, to any and everyone!!! More
by osktattoo
Employees Worked With
nancy fawzy
April 18, 2012
Purchased our new VW Jetta from Jeff. He was awesome to work with, not pushy & had us in & out in no time! Our experience with Heritage was great & would def come back again! work with, not pushy & had us in & out in no time! Our experience with Heritage was great & would def come back again! More
by ericka4lax
Employees Worked With
Jeff Webber
April 18, 2012
At the end of my experience, it took every bit of restraint not to cause a scene. I've told several of my friends and co-workers that I wish I would have just walked away and not accepted delivery of restraint not to cause a scene. I've told several of my friends and co-workers that I wish I would have just walked away and not accepted delivery of the Jeep. I had no issues regarding negotiation of the vehicle sale. Nick was fairly straight forward although he clearly pushed his agenda to have me purchase a car. Funny statement on his behalf "it's not my responsibility to make sure you purchase a vehicle that you can afford." Probably not in the best interest of the customer and reflects poorly upon the dealership as a whole. Still, I think Nick can be a decent sales rep with some work. Upon determining that I would purchase the vehicle (3 pm) I was told that a driver had been sent to retrieve the vehicle from another dealer. That was not the case; the driver did not depart until an hour after my decision to purchase the jeep. I was told that the vehicle would arrive at 5 pm. At 5:15 I checked with the receptionist who went to Brad and requested an update. He proceeded to role his eyes and begrudgingly make the phone call to the driver. He then said it would be another 20 minutes and shrugged his shoulders. It actually turned out to be hour. This left me with the impression that the sales team was only concerned about the sale and nothing beyond that. Approximately 10 minutes after working to find out when the vehicle would arrive, Brad walked by singing "never gonna get it, never gonna get it... never gonna get it, never gonna get it" while looking at me and smiling. I am left to ask how this can be seen as acceptable conduct and what the intent of the dealership is - is this how Heritage Chrysler Dodge Jeep would like to be represented? In addition to the issues above, I opted not to have the vehicle cleaned immediately and instead worked it out with Nick to do so at a later time. I wonder if I will get the run around. More
by tristandlr
April 07, 2012
I can't remember the name of the salesman but he was great. The whole staff was. This was the best car buying experience that I can recall!! great. The whole staff was. This was the best car buying experience that I can recall!! More
by armyod
Employees Worked With
Kristin Blair
April 05, 2012
My Salesperson Nancy Fawzy was very patient while i picked out my car. She helped my through the process and prvoided usefull information without the hyperbole. My only complaint was the thier was a so picked out my car. She helped my through the process and prvoided usefull information without the hyperbole. My only complaint was the thier was a some delay transfering the car from thier other dealership and getting it prepared to drive off the lot. My overall experience was great. More
by ssmith89222
Employees Worked With
Nancy Fawzy, Mel Smith
March 29, 2012
We handled the entire sales experience by phone and email. Heritage participates in the USAA buying program and gave us a good price. We dealt with Nancy Fawzy and she was very knowledgable and respon email. Heritage participates in the USAA buying program and gave us a good price. We dealt with Nancy Fawzy and she was very knowledgable and responsive. As part of Heritage's concierge serivce Nancy delivered our new Town and Country minivan right to our door! This was an excellent buying experience and Nancy made it all happen for us. More
by mynewtc
Employees Worked With
Nancy Fawzy
March 28, 2012
Sale was painless. Great price, way better than anywhere else i had looked. Salesman not very enthusiastic and seemed to be full of BS. Would definitley recomennd the dealership but, maybe not the salesma else i had looked. Salesman not very enthusiastic and seemed to be full of BS. Would definitley recomennd the dealership but, maybe not the salesman. More
by edpac316
Employees Worked With
Chad Edwards
