Heritage Chrysler Dodge Jeep Ram Parkville

Worst experience ever trying to buy a car. Very disrespectful sales staff and management. They did not want to negotiate and had a take it or leave it attitude. Did not seem to care when we walked disrespectful sales staff and management. They did not want to negotiate and had a take it or leave it attitude. Did not seem to care when we walked out. Some manager called after the fact but offered no help. More

Bought new brakes and rotors all 4. After leaving grinding right front pins grinding into rotor , had to put new rotor and pad. No charge, no apology grinding right front pins grinding into rotor , had to put new rotor and pad. No charge, no apology More

When I first purchased my vehicle I remember David Phelps, as being the most genuine person that day up to present. Excellent service! 10 rating. Phelps, as being the most genuine person that day up to present. Excellent service! 10 rating. More

All past dealings have been great. This tiime the service writer, Doug, was argumentative and made me want to either go somewhere else our drag him outside. I was there for a replacement drag link recall fi writer, Doug, was argumentative and made me want to either go somewhere else our drag him outside. I was there for a replacement drag link recall fix that was set up by RamCares. I was told that everything was covered and would be fixed correctly and not welded. This guy kept telling me he never heard of such a thing and I would have to pay. He ever told me that no one stands behind their products any more. The next day I received an update that everything was corrected and the alignment was scheduled. On pickup there was no charge and an apology by a different service writer for the hassle I endured dropping off. With the price of a new truck, you would think everyone there would treat customers like their paychecks depend on you. I will go back just because of the second guy apologising for the actions of the first. More

The service department didn’t solve my problem. My car was there because the @ (A) was malfunctioning. This service department had no idea how to solve the issue. was there because the @ (A) was malfunctioning. This service department had no idea how to solve the issue. More

Courteous n polite to the point friendly n let u know exactly what’s going on with the car n how long it will take to fix it exactly what’s going on with the car n how long it will take to fix it More

As usual, Dave Phelps and the rest of the team at Heritage took good care of me and my car. Never a problem with the service I’ve received from Heritage and that keeps me coming back. Thank you. Heritage took good care of me and my car. Never a problem with the service I’ve received from Heritage and that keeps me coming back. Thank you. More

My experience with Heritage dearlership was great working with Mr. Michael was Great he was very patient caring and knowledgeable it made my experience very pleasant.I felt very comfortable driving even thou with Mr. Michael was Great he was very patient caring and knowledgeable it made my experience very pleasant.I felt very comfortable driving even though this was my first time driving a Jeep that I ended up purchasing. I would definitely come again. More

From ordering to completing the sale everything was done professionally with no surprises.Brian Perry kept me informed every step of the way,and was very helpful when I picked up my truck. professionally with no surprises.Brian Perry kept me informed every step of the way,and was very helpful when I picked up my truck. More

Brian Perry was are salesman who was a pleasure to work with and very knowledgeable. Everyone at the dealership from management down were a pleasure to work with. I would highly recommend Brian and heritag with and very knowledgeable. Everyone at the dealership from management down were a pleasure to work with. I would highly recommend Brian and heritage of Parkville. More