Heritage Chrysler Dodge Jeep Ram Parkville

Mr Lanci was such a wonderful person to work with. Very understanding and wanted to make me happy. I can honestly say he was the best sales associate i have ever met. I have told plenty of people about him understanding and wanted to make me happy. I can honestly say he was the best sales associate i have ever met. I have told plenty of people about him and the actual dealership. Thank you so much Mike, i will definitely be back. More

Outstanding Customer Service My company purchased a car for me to use and with the help from Brad Scammel and Brian Perry it was a wonderful , stress-free experience. They both ar My company purchased a car for me to use and with the help from Brad Scammel and Brian Perry it was a wonderful , stress-free experience. They both are professional, customer service oriented and very knowledgeable. More

Great service overdue on my part. Sarah is my usual but this time Alex. But no next visit reminder sticker was put on my window. this time Alex. But no next visit reminder sticker was put on my window. More

Great customer service and very thorough report that details what service might need to be done in the future to keep you vehicle running smoothly. details what service might need to be done in the future to keep you vehicle running smoothly. More

They were quick to do my routine maintenance check and even offered to give me the service for free that day because of having had to reschedule due to a scheduling conflict that was their doing. even offered to give me the service for free that day because of having had to reschedule due to a scheduling conflict that was their doing. More

Very clean and organized. Pleasant staff. Tommy Citro was very pleasurable to work with and I had my Jeep back sooner than promised. Great first time experience. very pleasurable to work with and I had my Jeep back sooner than promised. Great first time experience. More

Buying my car there was probably the best car buying experience I've ever had! Mike Lanci was a real pleasure to work with and he didn't pressure me at all. Hat's off to Rob too for giving me a very goo experience I've ever had! Mike Lanci was a real pleasure to work with and he didn't pressure me at all. Hat's off to Rob too for giving me a very good trade-in value. More

Very bad experience! Where do i start? I went in for an oil change amd left with a little extra. The drive up to the service area there is no place to park or sign with instructions for customers that have oil change amd left with a little extra. The drive up to the service area there is no place to park or sign with instructions for customers that have appointments. Usually most other dealers i go to have a drive thru service. Not this one! I pull in through the breeze way and an employee is standing there, as if he's waiting to help customers. We make eye contact but he says nothing. I remain in my vehicle with window rolled down. Still nothing. Finally he yells you can't park there, after i had already turn off truck and go inside for assistance. So i go back in my truck and try to find a spot to park. Its jam packed with for sale trucks front and back! So i just park it in front of the service garage as requested. The sales lady i was working with didn't have any customer service experience, she was worse than the average gas station attendant. The Truck is only 2 years old, i use it for commuting and they told me i need a new battery? Now this can't be true as it works fine, unless Chrsyler stock batteries are bad quality. The one thing they did right was to change the oil fast and ahead of schedule, as i went in 30 minutes early, and was done in 30 minutes. As i was driving out i noticed a slight wobble to my to the truck. Seems like they messed up something when they jacket the truck up or rotated the tires. The truck noticably wobbles now.... More

Nick was a pleasure to deal with. The same for the entire Heritage team that helped me with this purchase. Very pleased with the Hertitage team in Parkville. Heritage team that helped me with this purchase. Very pleased with the Hertitage team in Parkville. More

No hassle This was the best dealer experience with friendly, customer service oriented staff. Would recommend highly. Answered all questions and helped me th This was the best dealer experience with friendly, customer service oriented staff. Would recommend highly. Answered all questions and helped me thru every step. Left satisfied. More