
Heritage Chrysler Dodge Jeep Ram Parkville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Questionable service. 30 min telling person of problem, entered in computer got appt time. Got there 15 min early, wasn’t addressed for 20 min. The clerk spent 10 min redoi 30 min telling person of problem, entered in computer got appt time. Got there 15 min early, wasn’t addressed for 20 min. The clerk spent 10 min redoing the summary because “after all the years she’s been here, you would think she could write a competent summary of what you told me”. The car was gone for 5 minutes after computer scan and nothing was found cause it didn’t happen while the had it. Left and on was home, transmission refused to shift which is one of the reported problems. Next day, radio turned itself off and on twice, again one of the reported problems. I’ll take my car to Jones next time. More
Ordering a jeep was easy My husband and I have been researching the perfect wrangler for a while now. We knew exactly what we wanted and we couldn't find anything on the lot. My husband and I have been researching the perfect wrangler for a while now. We knew exactly what we wanted and we couldn't find anything on the lot. This meant factory ordering a jeep. When Mike approached us we got straight to business and told him we knew exactly what we wanted and intended on factory ordering our jeep. He plugged in all the stuff we wanted and did one finally search of jeeps in the area before giving us the print out of how much this thing was going to cost us. We knew how much MSRP was going in and were pleased to see he offered us lower than that. A quick credit check to make sure we were good to buy this expensive jeep and we had successfully factory ordered our vehicle. 13 days after we ordered we got the call. Our jeep was shown as shipped and we could expect it soon. It was on the lot 3 days later. We know we got extremely lucky with how quickly our jeep came in. The whole experience from ordering the jeep with Mike to signing the financial papers with Jason was a positive experience. More
Would do it again This past month we visited Nick and this dealership for the second time in 12 months, picked up our second lease...was an easy experience both times This past month we visited Nick and this dealership for the second time in 12 months, picked up our second lease...was an easy experience both times More
Jeep of my dreams Nick was instrumental in helping me actually obtain my dream Bikini Blue Sahara. From start to finish he was patient, determined and responsive. He co Nick was instrumental in helping me actually obtain my dream Bikini Blue Sahara. From start to finish he was patient, determined and responsive. He connected with me on a personal level and was super professional in answering my questions and helping me to get the best deal possible. More
Jeremy was great to work with he was very knowledgeable. He helped me with deciding both financing or leasing. Thank you for all your help. He helped me with deciding both financing or leasing. Thank you for all your help. More
I had a pretty good experience at the dealership maintenance facility. The only complaint I have is the mechanic added windshield washer fluid to the coolant reserve reservoir. I took it back and th maintenance facility. The only complaint I have is the mechanic added windshield washer fluid to the coolant reserve reservoir. I took it back and the situation was resolved but I'm not sure if that could cause a potential problem down the road. More
My experience was wonderful. Mike my salesman found exactly what I wanted and was very patient and professional. I’m very very happy and will refer all my friends exactly what I wanted and was very patient and professional. I’m very very happy and will refer all my friends More