Heritage Chrysler Dodge Jeep Ram Parkville

Alex is very helpful Safety recall. Alex ordered the parts, kept me advised of status, and scheduled the repair in less than a week. Very pleased with the service I get fr Safety recall. Alex ordered the parts, kept me advised of status, and scheduled the repair in less than a week. Very pleased with the service I get from him. More

Brian was an exemplary salesman While we were there longer than we would have liked (4.5 hours), we ended up with exactly what we wanted for what we wanted to pay. Brian was very fr While we were there longer than we would have liked (4.5 hours), we ended up with exactly what we wanted for what we wanted to pay. Brian was very friendly, knowledgeable and helped us with the car we wanted. It would have been nice to have had more than one finance person on site and a more personable one at that, and it took far longer than it really should have to get the vehicle ready to go, but that was not Brian's fault. Brian is a great representative of your dealership and the reason why we gave Heritage of Parkville the rating of 5. We're very happy with our new car! More

Never got back to me! I was ready to buy a Jeep Wrangler Unlimited Sport this weekend. They never got back to me about the Jeep I was interested in after I came into the s I was ready to buy a Jeep Wrangler Unlimited Sport this weekend. They never got back to me about the Jeep I was interested in after I came into the showroom. More

Great experience - closed an out of state transaction Best experience I ever had at a dealership! I called on a Tuesday from Ohio and by Saturday morning I was at Heritage picking up my car. Fred L Best experience I ever had at a dealership! I called on a Tuesday from Ohio and by Saturday morning I was at Heritage picking up my car. Fred Leavitt has tons of experience and is very thorough. No pressure approach. True professional and the type of guy that you would enjoy buying a car from. John Young, the Sales Manager, jump in to close the deal and even picked me up at 7am from the airport. How is that for service! Great guy and a straight shooter. Jason Grimm did a nice job wrapping up the paperwork and had me out of there fast. Since Heritage does a lot of deals out of state, they are experienced in handled all of the details. More

Great Selection They have a full lot of automobiles and good sales people. All were friendly and helpful. They followed up, but were not too pushy. I would recommend They have a full lot of automobiles and good sales people. All were friendly and helpful. They followed up, but were not too pushy. I would recommend them. More

Great experience. This was the fourth car I bought from a heritage dealership and had another great experience. The salesman was very helpful and not too pushy- which I This was the fourth car I bought from a heritage dealership and had another great experience. The salesman was very helpful and not too pushy- which I appreciate. More

What an amazing experience!! I was looking at SUVs and I really liked the Jeep Grand Cherokee Limited X. I live in the Bel Air area and had not originally looked much further tha I was looking at SUVs and I really liked the Jeep Grand Cherokee Limited X. I live in the Bel Air area and had not originally looked much further than a few of the very close local dealers by me. Neither of these dealers had the limited X in stock, which led me to my search. I immediately found that Heritage had an amazing selection of all models, including the X. Although my local dealer was working to get one in for me, I decided to reach out to Heritage to see the X. I met with the sales representative, Brian Perry who I spoke with on the phone. Brian took the time to find out exactly what features I was looking for and had an X waiting for me to drive when I arrived with everything i wanted in it. Everyone at the dealership was extremely friendly and inviting. Brian worked with Ken Gower and the Manager, Dan Langford to make a great bottom line deal from the start. I was concerned about payment so I did not buy the first night. The next Day, Brian reached out to see what I was thinking. We discussed the option of looking at the Altitude and he worked pricing on that as well to try and keep the monthly payments down. During this time, my local dealer reached out to let me know they received the same vehicle in stock and discussed their pricing with me. They didn't come close to the original deal that Heritage made for me right from the start. I returned to see Brian that night to see the Altitude work through final numbers on both vehicles. Jacob Cardwell, the Finance Director went out of his way to work with me to get my monthly payment where I needed it on the X. He was very patient and worked through several options for me. Both Brian and Jacob stayed well after closing to accommodate me and a few others who were finalizing deal. Brian went over all of the unique features of the vehicle with me that night. Unfortunately, I was unable to take deliver that night since I was not trading in my current vehicle. Brian and a co-worker went out of their way to deliver the vehicle to me the next day at my home. Overall, my experience was truly an amazing one. Great Customer experience from everyone involved, especially Brian and Jacob! I would highly recommend them and Heritage to anyone in need of a vehicle!! Thank you Heritage team for giving me a great deal and making this a great experience! More

Customer service to the max! My experience with Mike was wonderful. I traded in my Jeep of 10 years and wanted the perfect replacement. Mike helped me pick out my ideal car and ma My experience with Mike was wonderful. I traded in my Jeep of 10 years and wanted the perfect replacement. Mike helped me pick out my ideal car and made sure I was happy with my choice. I chose the Subaru Outback touring and it has all the bells and whistles that I never had in my vehicle. This was my 1st “me” car, not the family cars I’ve always gotten in the past. I’m looking forward to the years to come in my car and am quite happy with my choice. Thanks Mike! Oh the guy across the street was awesome too! More

Outstanding service Better service than I've gotten in the past! Revealed information about service and warranty, and I will be going back when I have issues with my vehi Better service than I've gotten in the past! Revealed information about service and warranty, and I will be going back when I have issues with my vehicle. More

Highly Recommend I began looking for a 2019 Jeep Wrangler JLU and Heritage in Parkville had the best selection. The Internet pricing was key to get me started and com I began looking for a 2019 Jeep Wrangler JLU and Heritage in Parkville had the best selection. The Internet pricing was key to get me started and compare with other dealers who were much closer. I am glad I made the trip around the Baltimore Beltway to heritage. They had the Jeep I wanted and the best price. I preferred to work via email and this was seamless. On the day the deal was made Brian had all my paperwork ready and the process was seamless. The financial team found me an amazing loan and a rate lower than I expected. I am very happy with my purchase and would highly recommend this team! More