Heritage Chrysler Dodge Jeep Ram Parkville

A Consistent Experience, but Not for the Better I am writing this about my third experience for the same vehicle service issue. This issue is still not resolved and is currently in for a fourth time I am writing this about my third experience for the same vehicle service issue. This issue is still not resolved and is currently in for a fourth time. I have found my phone calls regularly go unanswered and even voicemails go unreturned. It takes showing up in person to get a response. Alex was quick to address my concerns in Tommy's absence, got me a loaner, and attempted to answer questions. The expectations had been misleading and they could not locate the key to my car, forcing them to cut a new key for me to retrieve something from it for a service call I was told would take up to 4 hours. I dropped it off at 7:30am and came back around 4:00pm to see what was going on as calls again went unanswered and voicemails unreturned. I will not hold my breath that the pattern will change. More

Puts my mind at ease Dave and Tommy are very knowledgeable, they explain things in detail and they always try to get me an affordable price. they put my mind at ease when Dave and Tommy are very knowledgeable, they explain things in detail and they always try to get me an affordable price. they put my mind at ease when I come in for service or am having car issues and I can’t seem to figure out what’s wrong. More

Great Experience Just picked up a new Hellcat from Brian Perry at Heritage. First time ordering a new car and Brian was a big help with every step along the way. Provi Just picked up a new Hellcat from Brian Perry at Heritage. First time ordering a new car and Brian was a big help with every step along the way. Provided updates as my build progressed and took delivery ahead of schedule. Thanks to the entire Heritage staff, I won’t hesitate to buy there again. More

Honest & Supportive We found the dealership through an online search and filled in a contact form. We were contacted right away and they made it very easy for us to set u We found the dealership through an online search and filled in a contact form. We were contacted right away and they made it very easy for us to set up an appointment. We met Mike Lanci on site and he was great. He had the car we were interested in ready and answered all our questions. At no point did we feel any pressure and were able to secure the car at the advertised price with great customer service. More

Terrible service experience Service dept lost wheel key to unlock tires for rotation, had to purchase new key $7.99 pep boys. Upon picking up vehicle hood was unlatched, jack kit Service dept lost wheel key to unlock tires for rotation, had to purchase new key $7.99 pep boys. Upon picking up vehicle hood was unlatched, jack kit was missing, had to purchase jack and lug wrench. Bought jeep there and only heritage has serviced it. Will never return there for new jeep or service. The female service attendant was not very helpful. Had to involve service manager to get tires rotated. Yours truly..Gina Bradley 2014 Jeep Wrangler owner. More

Service Dave Phelps comes through for us each time and we appreciate it. We have had our Jeep Patriot serviced here several times. Dave is very customer focus Dave Phelps comes through for us each time and we appreciate it. We have had our Jeep Patriot serviced here several times. Dave is very customer focused. Not sure why the service techs have to handle payments too? Systems seem slow too. But thanks to Dave we return each time. More

Help with lost function of car computer. Sarah Slokan and Alex Downey were of tremendous help. I was given an appointment shortly after my request, They provided me a rental as it took anothe Sarah Slokan and Alex Downey were of tremendous help. I was given an appointment shortly after my request, They provided me a rental as it took another day to get parts and Alex even helped me find my lost phone with his “phone finder” app. Everyone at this location is extremely helpful and friendly. I specifically ask for Sarah Slokan each time I need assistance because she is extremely knowledgeable and kind. More

Great service! Hi, I went in to get my complimentary oil change (which they said they haven't been offering for sales since October 18). I didn't have any voucher Hi, I went in to get my complimentary oil change (which they said they haven't been offering for sales since October 18). I didn't have any voucher or coupon for the same, but they applied it instantly and so did the other Mopar coupons. The staff was friendly, professional and very courteous. They sent a shuttle for me both when the car was done (unfortunately, they couldn't reach me, so they sent the shuttle anyways). I had to send the shuttle back, but Dave, who was driving the shuttle, understood my request to be picked up later and was very patient about it. Alex and Dave who helped me with the appointment and the service, were very excellent to deal with. I would come back to this dealership to service my vehicle any time for their great customer service. More

FCA recall Service department called and asked me to stop in and get the recall taken care of. I told them I was available right of way and they told me to brin Service department called and asked me to stop in and get the recall taken care of. I told them I was available right of way and they told me to bring it in. It was taken care of immediately and had my truck back in 30 minutes. The More

Pleasant Nik took care of me from start to finish. Pleasant demeanor, knowledgeable and patient. It was great having someone with a kind and fun personality. T Nik took care of me from start to finish. Pleasant demeanor, knowledgeable and patient. It was great having someone with a kind and fun personality. Thanks so much Nik More