Heritage Ford

Perfect service and a real smile! 1. 100% on and in time. 2. Great Shuttle service and very helpful staff 3.Price was great and everything that had to be done was adequately explaine 1. 100% on and in time. 2. Great Shuttle service and very helpful staff 3.Price was great and everything that had to be done was adequately explained! and Shawn just is the king of Service! More

19 Years since last new vehicle I haven't purchased a new vehicle since 1998 so as you can imagine I was apprehensive about acquiring a new vehicle. Kyle was very informative and hel I haven't purchased a new vehicle since 1998 so as you can imagine I was apprehensive about acquiring a new vehicle. Kyle was very informative and helpful without being pushy. The process of having to go to a sales manger to make the deal is still a turn off for me. However the experience with Abby in the finance office was informative and professional. Overall I am very happy with my decision and experience at Heritage. More

Hassle free with knowledgeable salesman As a former car salesman, I have very high standards for the way dealerships and salespeople do their job. Far too often they know very little about As a former car salesman, I have very high standards for the way dealerships and salespeople do their job. Far too often they know very little about their products and bring high pressure tactics that make the shopping experience a chore it does not need to be. I have no tolerance for the wide range of car sales tactics used to deceive customers and hide the true costs involved in purchasing a vehicle. This is the second vehicle I've leased from Heritage Ford this year and Dylan was very helpful and knowledgeable while avoiding the tricks and high pressure tactics so associated with high volume dealerships like this. It is nice to be able to go somewhere and get a good deal without having it feel like a battle. More

Long strange trip My experience with Kevin and the entire Heritage Team was and has been pleasant. I ordered a 2016 Focus and had some issues with Ford manufacturing bu My experience with Kevin and the entire Heritage Team was and has been pleasant. I ordered a 2016 Focus and had some issues with Ford manufacturing but Kevin and Larry stepped up and made sure all my needs were taken care of till the car was delivered I would highly recommend dealing with Kevin and when I'm ready I hope to again More

New guy wins us over, we changed dealerships after 12 years Recently we leased a 2017 Ford Escape SE from Heritage Ford and our salesman was Bill Labonte. When we walked up to the dealership he greeted us at t Recently we leased a 2017 Ford Escape SE from Heritage Ford and our salesman was Bill Labonte. When we walked up to the dealership he greeted us at the door, offered his handshake and introduced himself. Bill is new to this dealership but it is obvious he knows his stuff. He was able to explain the vehicle very well and obviously knew what he was talking about. Instead of going back and forth multiple times like we are used to, he only went back to his sales manager once to make this deal work. I must say after working with a different dealership on Shelburne road for 12 years this was refreshing!. We were looking to get our 6th vehicle from the same dealership and did not feel welcome or appreciated. Bill made us feel welcome and appreciated from the gate Thanks Bill, you are the best! See you in May for the other vehicle!! On another note the financial guy Chad Tobin was awesome, Thanks for all of your hep Chad. You explained things well and absolutely had our best interest in mind! GO SEE THEM!! -Doug More

I Recommend Kevin Dowd Kevin Dowd is someone who is consistently an honest and trustworthy salesman- that's something that can be hard to find. My fiancé and I just leased o Kevin Dowd is someone who is consistently an honest and trustworthy salesman- that's something that can be hard to find. My fiancé and I just leased our second car through Kevin and each time our experience has been just as we wanted. Kevin always goes above and beyond by analyzing our goals and meeting our needs and wants- true professional. We are more than happy to recommend him to anyone who wants an effortless car purchase/lease transaction! Abigail Prescott and Shawn Clifford also were an incredible help in getting financing and installing winter tires! Thanks Heritage Team! More

Thanks Bill LaBonte Buying a new vehicle can be stressful.However Bill's knowledge and experience allowed me to purchase the truck I needed without complications. .Thank Buying a new vehicle can be stressful.However Bill's knowledge and experience allowed me to purchase the truck I needed without complications. .Thank you for your personal conderation for my needs, and your friendly service. More

service call to replace tires Mike was very helpful and provided a good solution to my issue in a professional and friendly manner. He took the time to get the proper information Mike was very helpful and provided a good solution to my issue in a professional and friendly manner. He took the time to get the proper information before recommending the solution. Excellent experience overall. More

Snow tires mounted and balanced. I needed to have my snow tires put on. The service staff promptly checked me in. They did the tires and multi-point inspection while I waited. Katie a I needed to have my snow tires put on. The service staff promptly checked me in. They did the tires and multi-point inspection while I waited. Katie and the rest of the service staff were friendly, courteous, and professional as always. She let me know at checkout that within the next year, I will need to have my breaks done. I appreciated that heads up on the breaks. Katie's service was excellent. More

Kevin was great! Kevin was a pleasure to work with. My wife and I worked with Kevin and he was fantastic to do business with. He listened to what are needs were and Kevin was a pleasure to work with. My wife and I worked with Kevin and he was fantastic to do business with. He listened to what are needs were and assisted us getting into a great vehicle that fit the needs of our family. I look forward to doing business with him in the future and I highly recommend working with Kevin if you have a chance! More