Heritage Ford

I knew what I wanted for a vehicle and wanted to expedite the buying process so I talked via emails to select the car I wanted, negotiate the price and set up all the paper work so I was literally at the dea the buying process so I talked via emails to select the car I wanted, negotiate the price and set up all the paper work so I was literally at the dealership for less than 40 minutes to purchase my new Focus. Overall I'm very happy with the whole experience. More

I was very pleased with the treatment and service we received from Brian LaRoche on our first service appointment for our new Ford Fusion. He was very easy to talk with and was able to complete our ser received from Brian LaRoche on our first service appointment for our new Ford Fusion. He was very easy to talk with and was able to complete our service in a very short period of time while we waited in the customer lounge. I would definitely recommend Heritage Ford for their high commitment to service and I would especially give kudos to Brian. More

Charlie was a diamond in the rough. He helped take the time to answer my questions and patiently wait while I took a few cars on a test drive. I would highly recommend this establishment and Charlie. time to answer my questions and patiently wait while I took a few cars on a test drive. I would highly recommend this establishment and Charlie. This is a top notch establishment. More

I am a welding contractor and I have had nothing but Ford trucks as my "rig" since I started my business in 1994. They are extremely tough and durable and work well in the construction world. I came to Heri trucks as my "rig" since I started my business in 1994. They are extremely tough and durable and work well in the construction world. I came to Heritage to trade in my F-350 and upgrade to a F-450 . Paul Thibault is the go to guy in commercial sales. He was extremely helpful in helping me with everything from the right color, as well as all the extras in the cab. In the end the truck that I got was completely what I wanted and more! When I went with my wife to go pick it up we all realized that I had forgot to order running boards for it! As it turned out, Paul helped me pick out the right ones and informed me that a new Ford credit that I qualified for would exactly offset the price of the running boards. Cool! My heart felt thanks to Paul and to everyone at Heritage that made purchasing my rockin' new F-450 the best experience ever. I have had a lot of complements on my rig, and image is a big part of being successful in my business. Hertage Ford knows trucks, period! Thank you,Paul and the H-Team. John Douglas John Douglas John Douglas Owner, Douglas Welding and Inspection More

I spotted a nice used car while driving by Heritage and stopped in to see if I could make a deal. David Frink was the first salesman by the door when I walked in and we walked through what the numbers coul stopped in to see if I could make a deal. David Frink was the first salesman by the door when I walked in and we walked through what the numbers could be and while we didn't make a deal that first day I kept in touch and a few weeks later David called to say they wanted a second look at my trade in and they might be able to make the numbers work. We came to an agreement and I was out that night with my new (used) car. Even though I had a budget that made my offer rather low I felt like David and Heritage were willing to work with me and I ended up a happy customer in the end. More

Our salesman, Charlie Moriarty, was great, friendly, and honest. He went way out of his way to please my wife and me. He even shammied off the car before we picked it up because it had rained early that day honest. He went way out of his way to please my wife and me. He even shammied off the car before we picked it up because it had rained early that day. Because the car was a special order, he called or emailed us several times to keep us informed about the expected delivery date. We actually felt badly for him when we noticed some scratches on the car. Charlie treated our car as if he were purchasing it for himself and went the extra mile by ordering the exact black paint so the touch ups would be done correctly. He treated us like our purchase was the most important sale he was making. We will definetly go to him when we are ready to make another purchase. We feel Charlie is the best part of dealing with Heritage Ford. More

I've worked with Bill and Heritage Ford for my last two car purchases. Bill always makes sure to not use pressure selling when we work with him. He's been great about keeping us up to date on timing of del car purchases. Bill always makes sure to not use pressure selling when we work with him. He's been great about keeping us up to date on timing of delivery, etc. And this last time he went above and beyond working with us on the trade-in. On top of all that, Heritage has been good to work with from a service department where it's always easy to get an appointment and they treat their customers well. So far, I'm happy with the two Ford products we're driving, the dealership and most importantly, Bill. More

They were very frank and honest. Quick to respond to questions. Explained all aspects of the deal. We felt confident that we received a honest value for our trade. They found us the car we wanted at ano questions. Explained all aspects of the deal. We felt confident that we received a honest value for our trade. They found us the car we wanted at another dealership. We could not get the same feeling in our hometown of Queensbury NY,the dealership there tried to sell us something we did not want only because they had it in stock. We found the info. regarding Ford finacing on the internet confusing as we thought we could get 2.9% as stated for the Ford Edge, but ended up at 4.9% because of the options on the car we bought. Over all we are very happy with the Edge it is very comfortable, and handles great. It will take a bit longer to understand all the new electronics. But we are up to the chalange. More

I had a great experience with Heritage Ford. I researched dozens of cars in the class I was looking at, and finally settled upon a Ford Fusion for a variety of reasons. I went to Heritage and met Charlie, wh dozens of cars in the class I was looking at, and finally settled upon a Ford Fusion for a variety of reasons. I went to Heritage and met Charlie, who was an extremely laid back salesman, and easily helped guide me with my purchase. This was my first new car purchase, so he was very patient with all my questions. He and I were able to connect very quickly and he was extremely helpful throughout the process. I was able to get a great deal on a rare car model, and I love the car! I would definitely recommend buyers to Heritage and will be returning in the future. More

Heritage Ford overall is a very good dealership. I would have given it a 5 in all categories except for a couple issues in each area. Returning my calls weren't always as timely as I would have liked, the have given it a 5 in all categories except for a couple issues in each area. Returning my calls weren't always as timely as I would have liked, the 2012 Focus is of very good quality but I've had just a couple issues with the service dept in the past, one associate really rubbed me the wrong way but the rest were great, overall experience was a 4 because of the things I mentioned, and finally the price was about as good as I could expect for a special-ordered 2012 Ford Focus (new car, not a ton of negotiation room). Overall I would say that I really like Heritage Ford, we've been purchasing vehicles there for years and we've loved every vehicle we've ever bought there! Thanks to Heritage Ford, I love my 2012 Ford Focus so much you can be sure to hear from me again when my lease is up! More