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Heritage Ford

South Burlington, VT

4.9
1,774 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,774 reviews

June 26, 2019

Krishna I am leasing an F150. All experiences were excellent. Only comment I would make is that my free yearly inspection took over 75 mins to complete an More

by Lane-O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford, Dylan Krause
Jun 28, 2019 -

Heritage Ford responded

Thank you for posting. It's great to learn that you've had such positive experiences with Heritage Ford. I apologize for the lengthy wait We're very interested in looking into this. If you wouldn't mind sharing your information, please contact me at customerservice@heritagevt.com. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 23, 2019

Service I gave the rating I gave because I felt as though everyone working was kind. Also I felt as though I was helped with understanding all that was happen More

by G223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2019 -

Heritage Ford responded

That is very nice to learn. We appreciate you sharing the details. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 22, 2019

Inspection and front brakes They were able to get me an appointment in a very timely manner and when I had to cancel the first appointment they were very courteous and promptly g More

by Dennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Clifford
Jun 28, 2019 -

Heritage Ford responded

Dennis, Thank you for your very nice review! It's excellent that your service visit went so smoothly. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 19, 2019

I’ve had great service here I’ve been coming to Heritage for years and their team provides great service. I feel my car is really properly taken care of, and usually pretty quick More

by sbcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember the names but I’ve had all of the service representatives at different times and all are very helpful., Mike LeClerc, Shawn Clifford, Ryan Morriseau
Jun 28, 2019 -

Heritage Ford responded

It's wonderful that you've received such excellent service from our team! We appreciate you sharing your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 19, 2019

Repeat Customer We have purchased three Ford vehicles from this dealership. The most recent, a new Escape, was sold by Turner who made the deal run smoothly and effic More

by kmlbvt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Turner Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2019 -

Heritage Ford responded

Thank you for your kind words about Turner! We appreciate you posting. Enjoy your new Escape! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 18, 2019

Amazing! I had Dillon Machavern and he made the process of buying my first new car through Heritage a great experience. He was very helpful with explaining eve More

by Rubyred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Dillon Machavern
Jun 28, 2019 -

Heritage Ford responded

Glad to learn you enjoyed working with Dillon! We appreciate you taking the time to share your experience. Enjoy your new car! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 16, 2019

Awesome This was by far the best experience I’ve ever had a dealer, everybody was great!!!! So polite and caring I would recommend Ford to anyone More

by Parent,J85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ariel Ballard
Jun 28, 2019 -

Heritage Ford responded

Thank you for your recommendation! It's wonderful that you had such an excellent experience with our sales team. We appreciate you sharing your thoughts! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 13, 2019

Found exactly the right car. Turner was tenacious in finding the right car for me at the best price! He kept me updated through out the search process, and was always prompt in r More

by Dogmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Turner Ede
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Heritage Ford responded

That is fantastic! Thank you for sharing your experience working with Turner. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 13, 2019

Positive, friendly, thorough Always a good experience working with Heritage Ford! I always go back to them and wouldn't take my vehicle anywhere else. Thanks guys, always a pleas More

by FordCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike LeClerc, Shawn Clifford, Ryan Morriseau
Jun 28, 2019 -

Heritage Ford responded

That's so nice to hear! Thank you for posting. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 12, 2019

Overall fine experience with Service and Sales I had a extremely specific request on the vehicle I wanted. Ariel was quite helpful in getting me a test-drive despite it being closing hours, and go More

by James_Sides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ariel Ballard
Jun 27, 2019 -

Heritage Ford responded

James, It's wonderful that Ariel was so great to work with! Glad to learn you received excellent service from our service team as well. We appreciate you taking the time to share your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

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