Heritage GMC Buick

Service my gmc Acadia scheduled an appointment for service on my gmc Acadia. I told them I had an extended warranty on the phone and they said no problem that they would ca scheduled an appointment for service on my gmc Acadia. I told them I had an extended warranty on the phone and they said no problem that they would call them and take care of it. After I drove there at 7 am to drop it off, they refused to service it because they said it was too much work to call the warranty company and they didn't like that company.... It's an extended warranty from FORD!!! ?? Kind of a big company... Sorry I asked you to do your job. So they refused to look at my gmc, and were very rude about it... They told me to go somewhere else. I really don't know how they stay in business with that level of customer service More

Best Dealership around Me and Wife have purchased several vehicles from Heritage GMC and it is by far the best experience I have ever had buying a vehicle. I can call Quenti Me and Wife have purchased several vehicles from Heritage GMC and it is by far the best experience I have ever had buying a vehicle. I can call Quentin and tell him what I am looking for and he will put the time and effort into finding the right vehicle for me. I would recommend anyone looking for a new car to give Quentin and Heritage GMC a call, you will not be disappointed. More

Absolutely no complaints! I have purchased my last 2 cars from this dealership and I will never purchase a vehicle from anywhere else. From sales to financing to service, they I have purchased my last 2 cars from this dealership and I will never purchase a vehicle from anywhere else. From sales to financing to service, they go above and beyond in every area! They let you look at their vehicles in peace opposed to attacking you as other dealerships I've been to have done. Additionally, the service department is second to none! They are so accommodating and their prices cannot be beat! Almost every time that I've gone I haven't been charged anything as the services they're doing are complementary from the dealership. They treat you like family and I have referred all of my family and friends to visit them for any of their car buying needs. More

Loved working with Heritage in Rockwall Nancy was so nice working with me on the purchase of my new/used car. Her knowledge of the business and process was fantastic. I hope you have a cha Nancy was so nice working with me on the purchase of my new/used car. Her knowledge of the business and process was fantastic. I hope you have a chance to work with her! More

Purchased new vehicle We purchased a brand new 2013 Terrain from Quentin back in Sept 2013. We loved the experience so much, we came back a month later and purchased a bran We purchased a brand new 2013 Terrain from Quentin back in Sept 2013. We loved the experience so much, we came back a month later and purchased a brand new 2013 Sierra. Nancy was such a pleasure working with through our financing on both vehicles. The service department is always extremely friendly and helpful with any questions or concerns regarding your vehicle. I highly recommend Heritage GMC in Rockwall and will most definitely purchase from them again. I am actually thinking of buying another one soon. More

Mario was very knowlegable on the GMC Sierra. Mario was friendly and provided excellent customer service. He kept me informed from start to finish. And Nancy was quick and very friendly. I would definitely friendly and provided excellent customer service. He kept me informed from start to finish. And Nancy was quick and very friendly. I would definitely buy from Mario again! I absolutely love my new truck. I will be sending everyone I know to him. Thank you for the positive buying experience. More

Denise was absolutely wonderful to work with! I had been to several other dealerships prior to seeing her that were OVERLY pushy and it ended up making me stop looking for a vehicle for several months. She to several other dealerships prior to seeing her that were OVERLY pushy and it ended up making me stop looking for a vehicle for several months. She was genuinely nice and actually listened to what my fiance and I were looking for. Thank you Denise for actually caring about us and helping us get into the perfect vehicle! More

I could not have been more pleased with my experience at Heritage. After finding a truck that I was very interested in, I was not looking forward to the process normally involved at a dealership when vehic Heritage. After finding a truck that I was very interested in, I was not looking forward to the process normally involved at a dealership when vehicle shopping. However, I was pleasantly surprised at how helpful everybody was. Quentin DeRossett was a pleasure to work with in the entire process. There was no pressure or stress in the transaction, which is usually expected at most dealerships. Josh was a tremendous help in securing financing. I had already been pre-approved through my bank at a very good rate and I was quite surprised when he was able to find an even better deal. He was professional and knowledgeable without ever making me feel pressured. I would highly recommend this dealership and would not hesitate to return in the future. I am very happy with my truck and it was a surprisingly pleasant experience while I was there! More

I recently purchased a pre owned vehicle from your dealership location at 930 I-30 Rockwall Texas, (Heritage Buick GMC), I purchased a 2010 Mercedes GLK 350 SUV, our sales consultant was Benny Ray W dealership location at 930 I-30 Rockwall Texas, (Heritage Buick GMC), I purchased a 2010 Mercedes GLK 350 SUV, our sales consultant was Benny Ray Williams. We are very happy with the vehicle and sales process but extremely disappointed with the (after the purchase experience). During the final closing of the sales a 2nd key could not be located by anyone on staff and unfortunately for me I was lead to believe it would be located and I should have it available in time when I pick up my plates in a few weeks. When the plates finally arrived the 2nd key was nowhere to be found, to make a long story short, I've never dealt with such incompetence and lack of representation to an organization I don’t remember the managers name or level of importance because he never gave me a business card or displayed any sort of name badge on his person indicating his level of importance. This individual was apologetic and informed me that the sale was final and a 2nd key was not possible to produce at his expense. He went on to offer me assistance in getting the key made by a Mercedes dealership or a local lock smith the dealership uses at my expense. Only that he didn’t write down any of my contact information and in case I was hopping anyone would call or contact me, it’s now 5pm 3 days later and I still haven’t hear from anyone and I probably never will. I decided to write the "cause of concern" letter in hopes to let the owner of the dealership know just what kind of service is being offered in his name. Worst case, I won’t hear back from anyone. Which will give me full understanding where the problem comes from? Juan Hernandez Quality Lighting Inc, 4550 Brass way Dallas, Texas 75236 juan@qlddesing.com 214 878 1113 cell 214 321 6719 office More

Heritage Buick GMC is the real deal. I shopped a 1500 mile radius, looking for a nice used Atomic Orange '08 or newer Corvette. GM Certified. It's hard buying "a pig in a poke" so to speak, but Jace (s mile radius, looking for a nice used Atomic Orange '08 or newer Corvette. GM Certified. It's hard buying "a pig in a poke" so to speak, but Jace (sp?) was great to work with. Took extra pics of spots on the car I thought may be troublesome cosmetically, was totally honest in his description and assessments. The transaction went through smoothly, as Robert (GM), Misty and Nancy all helped with the paperwork and easing my anxiety. They even arranged shipment of the car to me, for about the cost of my purchasing a ticket to fly to them. Filled the car with gas, put 60 day Texas tags on it, and I was good to go. I only wish this dealership could train the dealers in Northern Virginia. Those are (in general and in my opinion) the worst at just lying to you about the condition of a car to get you in and on the lot. I wasted a LOT of time with them. To sum it up, I would not hesitate to purchase another car online and from a distance like this from them again. More