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Start your review of Robert Bobo.
Robert Bobo
Robert  Bobo, General Manager, Heritage GMC Buick
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Robert Bobo

General Manager

Heritage GMC Buick

930 E Interstate 30
Rockwall, TX 75087

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4 Reviews of Robert Bobo

August 07, 2018

Dealership Rating
Employee Rating

"Poor Customer Service"

- kmarszalek22

I have purchased two vehicles from Heritage and my service was excellent, however my sales representative has been ill and they referred me to someone else. This person claimed to have taken over all the customers for my old representative but would never follow-up like he said. I continued to call and finally gave up because I never got the information I asked for. I then sent an email to Robert Bobo and he never apologized or acknowledged the problem he just pawned it off on someone else to call and try to help me. I never called back, I decided I would try somewhere that actually cared about helping their customers.

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Recommend Dealer
No
Aug 23, 2018

Heritage GMC Buick responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (972) 807-0165 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 31, 2018

Dealership Rating
Employee Rating

"Great A+++"

- Collin

I am located in Tennessee and I called this dealership about purchasing a used truck and flying into the dealer. They Picked me up at the airport and had all the paperwork ready when I arrived

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Recommend Dealer
Yes

Other Employees Tagged: Doug (sales)

Aug 06, 2018

Heritage GMC Buick responded

Congratulations on your new truck! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

June 28, 2017

Dealership Rating
Employee Rating

"Love working with Heritage"

- Travland78

Been buying cars at Heritage for 10 years now and I always look forward to working with them. Always fair, never a hassle. They always take great care of us. Shawn is always available day or night for anything we ever need.

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Recommend Dealer
Yes

Other Employees Tagged: Shawn Waara

Jul 03, 2017

Heritage GMC Buick responded

Wow! What an honor, Travis. You made Shawn's day, and thank you so much for your very kind words about our team. It was so great to see you and help you find the vehicle you wanted. Congratulations on it, and we know you are going to love it for many years to come. If you have any more questions or need anything else, we would love to help you again. We look forward to seeing you again, and hope you have a wonderful day!

July 20, 2013

Dealership Rating

"Heritage Buick GMC is the real deal. I shopped a 1500..."

- tomc53

Heritage Buick GMC is the real deal. I shopped a 1500 mile radius, looking for a nice used Atomic Orange '08 or newer Corvette. GM Certified. It's hard buying "a pig in a poke" so to speak, but Jace (sp?) was great to work with. Took extra pics of spots on the car I thought may be troublesome cosmetically, was totally honest in his description and assessments. The transaction went through smoothly, as Robert (GM), Misty and Nancy all helped with the paperwork and easing my anxiety. They even arranged shipment of the car to me, for about the cost of my purchasing a ticket to fly to them. Filled the car with gas, put 60 day Texas tags on it, and I was good to go. I only wish this dealership could train the dealers in Northern Virginia. Those are (in general and in my opinion) the worst at just lying to you about the condition of a car to get you in and on the lot. I wasted a LOT of time with them. To sum it up, I would not hesitate to purchase another car online and from a distance like this from them again.

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Recommend Dealer
Yes

Other Employees Tagged: Nancy Dickerson, Jace Hudson

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