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Heritage GMC Buick
Rockwall, TX
649 Reviews
Heritage GMC Buick is a Dallas area dealer located in Rockwall, Texas.
We buy and sell quality used cars, trucks and SUVs and we sell new GMC and Buick cars, trucks and SUVs and GM parts and accessories. We service and repair all Buick, GMC, Pontiac and most GM models.
We're just 10 miles east of Dallas!! Visit us today and take a look at our huge selection of GMC, Buick and Pontiac vehicles at your Terrell GMC Buick car dealership in Rockwall, TX. Our friendly and super knowledgable staff will assist you with a stress free vehicle buying experience.
At Heritage GMC Buick, we do things differently. We're locally owned and as members of your community, we feel deeply that upholding our hometown values serves all of us better.
We "promise" to treat you the way we want to be treated when we make a major purchase. We want you to "feel like a CUSTOMER" and actually "ENJOY the experience" when you do business with Heritage GMC Buick. You can expect prompt, friendly, courteous and competent service that keeps our customers consistently coming back and referring their family and friends to us for both Sales and Service.
We look forward to working with you and your family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 649 reviews
July 22, 2018
Excellent Customer Service My car buying experience was a roller coaster to issues beyond anyone's control. However, Shawn made the situation bearable. Shawn is a good person My car buying experience was a roller coaster to issues beyond anyone's control. However, Shawn made the situation bearable. Shawn is a good person who loves his job and cares about customers. I hope his superiors recognize his passion for providing excellent customer service. More
by D. Bryant
Employees Worked With
June 28, 2018
Excellent Service I call to service my 2007 Chevy Suburban and got an early appointment. Arrived and spoke to Michael. he was very courteous and patient with me, listen I call to service my 2007 Chevy Suburban and got an early appointment. Arrived and spoke to Michael. he was very courteous and patient with me, listening to explanation of the issues in my truck. He assured me that they would take good care of it. He also noted that he will come back to explain what the mechanics find before starting work on it. He did return after about 30 minutes and took his time to explain what needs to be done and the cost for each. He explained what was necessary and what we could leave as is. We reviewed the costs together and I made the decision. The truck was later brought out well done. I fell very happy with the services I received from the Dealership, especially given that I bought the truck from them in 2013 and never went back for services. I have been to several service centers but Heritage GMC at Rockwall made me feel at home and also very comfortable with the service. Michael Jordan is a great Representative and is sure to see me the next time for my service. More
by Iyeme
Employees Worked With
Michael Jordan
December 14, 2017
Wonderful Experience Shawn Waara provided excellent customer service in negotiating our drive off the lot price. He worked extremely hard to ensure we were taken care of o Shawn Waara provided excellent customer service in negotiating our drive off the lot price. He worked extremely hard to ensure we were taken care of once we arrived at the dealership. I couldn’t ask for a better car buying experience. I will do business again with Shawn and will refer him to others looking for a great car buying experience. More
by Starsman21
Employees Worked With
November 29, 2017
Recent Repair The core reason for taking the car to the dealership was resolved. However, now I have a new problem with an air leak that is entering the cabinet on The core reason for taking the car to the dealership was resolved. However, now I have a new problem with an air leak that is entering the cabinet on the left side of the vehicle when I accelerate. I took the car back the following week to have it looked at. The tech validated that he heard the noise. His boss advised my customer service rep to have me drive the car for 500 to 1000 miles to see if the issues goes away. The cabinet was super quiet which is why I bought the car. Now, I have to play music, so that I don't have to hear the noise. I feel like they know what the issue is, but no one was willing to take ownership that reassembly was not done properly. Interior is tan leather - mechanics left grease stains in five areas - one won't come out.... More
by MikeNTexas
Employees Worked With
Ryan Cochran
October 13, 2017
Absolutely Amazing! Shawn Waara is the man! He helped me as much as he could, even buying a used vehicle it has 2 issues with it and he is getting those taken care of for Shawn Waara is the man! He helped me as much as he could, even buying a used vehicle it has 2 issues with it and he is getting those taken care of for me to make sure that I have the truck of my dreams! He also got me in and out as fast as possible from the night I came up there to when I signed the paperwork! HIGHLY HIGHLY HIGHLY recommend him to anyone that is looking for a new or used vehicle at Heritage Buick GMC! Thank you Shawn Waara and Nancy in finance! More
by MasterFX2
Employees Worked With
September 27, 2017
best dealership ever !!!!!! love this place, and all the employees! everyone is so nice and helpful. I would recommend this place to anyone! makes you feel like someone special! love this place, and all the employees! everyone is so nice and helpful. I would recommend this place to anyone! makes you feel like someone special! More
by gsizzle
Employees Worked With
August 31, 2017
Very pleasant experience Shawn Waara and Katie Stovall are awesome! They made my car buying experience pleasant, smooth and fast. Best expeience I have ever had in a dealershi Shawn Waara and Katie Stovall are awesome! They made my car buying experience pleasant, smooth and fast. Best expeience I have ever had in a dealership. More
by Daryl Ziegler
August 24, 2017
Great Experience We drove from NE Louisiana to Heritage Buick GMC in Rockwall, TX, where we met Nic Stevens our salesman, he was very attentive and made us feel at eas We drove from NE Louisiana to Heritage Buick GMC in Rockwall, TX, where we met Nic Stevens our salesman, he was very attentive and made us feel at ease. We could not have been more pleased with our experience at Heritage Buick GMC and would highly recommend this dealership and Nic Stevens. More
by Bobby and Deborrah
Employees Worked With
Nic Stevens
August 10, 2017
Excellent experience and made a life long customer!! I was very impressed with everyone that I deal with at this dealership. I love my vehicle and felt like I was treated with the upmost respect from eve I was very impressed with everyone that I deal with at this dealership. I love my vehicle and felt like I was treated with the upmost respect from everyone that I had interactions with. I will not only be recommending the dealership but I will also recommend Nick Stevens as well. He was a joy to work with and made a stressful situation very easy. Way to go!! More
by Kimberley Swazey
Employees Worked With
Nic Stevens
July 29, 2017
Best experience ever!!!! Went in to trade my 2011 Acadia for a new 2017 Acadia for my wife. Nick Stevens is the car salesman that help my wife and I out. Nick made the buying Went in to trade my 2011 Acadia for a new 2017 Acadia for my wife. Nick Stevens is the car salesman that help my wife and I out. Nick made the buying experience smooth and a easy transition. Nick made it a win-win situation for the both of us. I can't stress enough that this will be the guy you want to go see when you visit their dealership, and trust me I have bought other GMC from other GMC dealerships in the dfw area and nothing compares to the experience I had from nick and his team. More
by Chris A
Employees Worked With
Nic Stevens
