Michael Jordan

The sservice is excelent. If they can fix the problem at that minute they do it.WEnt in for a oil change and they found a coolent leak. Took it to the tech and fixed it then. If they can fix the problem at that minute they do it.WEnt in for a oil change and they found a coolent leak. Took it to the tech and fixed it then. More

by xdavy59 Verified Customer Verified Customer

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Very professional super nice 😃😃😃. In and out fast best place to get your service done In and out fast best place to get your service done More

by fernandogomez098 Verified Customer Verified Customer

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My car's battery died while at the airport, I called the dealership and they were able to send out AAA and a tow truck! We got a rental car and waited for my car to arrive at the dealership, took a bit but dealership and they were able to send out AAA and a tow truck! We got a rental car and waited for my car to arrive at the dealership, took a bit but they were able to tow it all the way from DFW to Heritage in Rockwall after hours! Car sat for the night and was pushed into the lot before they even opened for the day! Couple hours later they replaced my battery and reimbursed us for the rental car. They made a very difficult 24 hours much easier! More

by Katelyn.lamrock Verified Customer Verified Customer

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Greta customer service, Micke Jordan was very helpful and ensured I was taken care of even though I missed my appointment. Stay Blessed, ensured I was taken care of even though I missed my appointment. Stay Blessed, More

by M3DENNI Verified Customer Verified Customer

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Fast efficient service. Service advisor kept me up to date on the process of my vehicle and offered upcoming maintenance requirements. Service advisor kept me up to date on the process of my vehicle and offered upcoming maintenance requirements. More

by travelman10 Verified Customer Verified Customer

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I worked with Brody Tittle and he did a good job with the sales process. The service department did fix the glove box and did a little work on the windshield even though the gravel dings still showed. sales process. The service department did fix the glove box and did a little work on the windshield even though the gravel dings still showed. More

by bob_moreau Verified Customer Verified Customer

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Great Service! Always a short wait time. Could not ask for better! Thank you for what you do!!! Always a short wait time. Could not ask for better! Thank you for what you do!!! More

by judyshew Verified Customer Verified Customer

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I am writing this review to express my disappointment with the communication throughout my whole process of having my car in their service department from 4/20/26 to 5/7/26. I understand the delays were with the communication throughout my whole process of having my car in their service department from 4/20/26 to 5/7/26. I understand the delays were due to the extended warranty company however there was no updates given from the service department. I was the calling every few days on the status. I was given dates that my car would be ready only to get to that day to find out nothing was done. I had 3 phone calls from them in 17 days and the 3rd call was that my car was finally ready on 5/7/26. Then I show up to get my car just to find out my car was in a hail storm on 4/25/26. I had to leave the dealership with a busted windshield and hail damage covering my hood and roof. The service guy had the nerve to say "Did your car come in looking like this?" Then preceded to tell me it's my responsibility and to turn it in to my insurance. No Empathy. No I'm sorry we didn't contact you. There entire attitude was blaming the "Act of God". I understand the weather and I'm not blaming them for the weather. It's the no communication and the shock and awe they left me as well as a very dirty car. I will never go back to Heritage Rockwall for any reason. More

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But customer first. Keep you informed of happenings with vehicle. Just make it easy for the customer. Keep you informed of happenings with vehicle. Just make it easy for the customer. More

by DAVECHARDAB Verified Customer Verified Customer

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Scheduling was easy and Michael Jordan and Nathan Scott in service department are great to work with. in service department are great to work with. More

by Marc Verified Customer Verified Customer

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