Michael Jordan

This dealership went above and beyond to help with alignment issues. I could not be happier with there service. alignment issues. I could not be happier with there service. More

by LUISD._1990 Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly fast service, made sure I understood the job provided. Answered my questions about another issues I’m having. provided. Answered my questions about another issues I’m having. More

by TNT0 Verified Customer Verified Customer

Helpful 0

Report | Print

Service dept. has 0 communication. I waited almost a year to get my truck replaced due to a back order. When the part came in I took it in and then was told it was has 0 communication. I waited almost a year to get my truck replaced due to a back order. When the part came in I took it in and then was told it was ready for pick up. A week after it had the same issue so we took it in and the Service Advisor called the technician who came up and said yea I never fixed that you just told me to put it back together. Then we were apologized to and were told they would call us when to bring it in to get fixed which we thought would be easy since the part was finally in. No we waited 5 months and that was after calling and emailing and getting upper support through GM. I will NEVER go back. More

by gabygera Verified Customer Verified Customer

Helpful 0

Report | Print

Patient and helpful through the whole process. I will definitely recommend him to friends and family. I will definitely recommend him to friends and family. More

by jasonrd1909 Verified Customer Verified Customer

Helpful 0

Report | Print

Wonderful, professional service, as always. Thanks, Heritage GMC team! Great dealership with outstanding, helpful employees. Thanks, Heritage GMC team! Great dealership with outstanding, helpful employees. More

by WKFIELDING Verified Customer Verified Customer

Helpful 0

Report | Print

I was tweeted very nice and Professional, they were very honest. And save me money, They check my brakes. And told me they were fine. honest. And save me money, They check my brakes. And told me they were fine. More

by MYTIA48 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service and wait time was Shorter than expected waiting area was nice and restrooms clean waiting area was nice and restrooms clean More

by diane88124 Verified Customer Verified Customer

Helpful 0

Report | Print

excellent service and attention thanks to gmc employees On time, appointment and team was ready to go . On time, appointment and team was ready to go . More

by jpinafierros1313 Verified Customer Verified Customer

Helpful 0

Report | Print

On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More

by wesfajerson Verified Customer Verified Customer

Helpful 0

Report | Print

Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More

by MJBRIDGES Verified Customer Verified Customer

Helpful 0

Report | Print