Michael Jordan

I am writing this review to express my disappointment with the communication throughout my whole process of having my car in their service department from 4/20/26 to 5/7/26. I understand the delays were with the communication throughout my whole process of having my car in their service department from 4/20/26 to 5/7/26. I understand the delays were due to the extended warranty company however there was no updates given from the service department. I was the calling every few days on the status. I was given dates that my car would be ready only to get to that day to find out nothing was done. I had 3 phone calls from them in 17 days and the 3rd call was that my car was finally ready on 5/7/26. Then I show up to get my car just to find out my car was in a hail storm on 4/25/26. I had to leave the dealership with a busted windshield and hail damage covering my hood and roof. The service guy had the nerve to say "Did your car come in looking like this?" Then preceded to tell me it's my responsibility and to turn it in to my insurance. No Empathy. No I'm sorry we didn't contact you. There entire attitude was blaming the "Act of God". I understand the weather and I'm not blaming them for the weather. It's the no communication and the shock and awe they left me as well as a very dirty car. I will never go back to Heritage Rockwall for any reason. More

Report | Print

But customer first. Keep you informed of happenings with vehicle. Just make it easy for the customer. Keep you informed of happenings with vehicle. Just make it easy for the customer. More

by DAVECHARDAB Verified Customer Verified Customer

Report | Print

Scheduling was easy and Michael Jordan and Nathan Scott in service department are great to work with. in service department are great to work with. More

by Marc Verified Customer Verified Customer

Report | Print

The dealership has been wonderful all the times I’ve been there and of course Justin has been awesome great guy there and of course Justin has been awesome great guy More

by opheliaortiz Verified Customer Verified Customer

Report | Print

Hands down the best people to work with and they truly care about the customer. It’s not just another job to them with the care they provide to you. care about the customer. It’s not just another job to them with the care they provide to you. More

by bursonmakayla05 Verified Customer Verified Customer

Report | Print

Great service, quick and thorough. There was no problems dropping my truck off for service. There was no problems dropping my truck off for service. More

by Antonio Verified Customer Verified Customer

Report | Print

Great service all the way around. This establishment always goes a step above. Will get you in and out and does not miss a beat! This establishment always goes a step above. Will get you in and out and does not miss a beat! More

by dshaylab32 Verified Customer Verified Customer

Report | Print

Very nice and clean. Was welcome when I came through the doors. Service was done in a timely fashion. Was welcome when I came through the doors. Service was done in a timely fashion. More

by SRT_LOVE32 Verified Customer Verified Customer

Report | Print

Horrible service department very rude and disrespectful to my 70 year old mother who was simply dropping off a brand new company vehicle for me that we bought a few weeks ago already having problems with c to my 70 year old mother who was simply dropping off a brand new company vehicle for me that we bought a few weeks ago already having problems with car More

by Tyler W Verified Customer Verified Customer

Report | Print

They got me taken care of without any hassle, I prefer to go to this location. go to this location. More

by torresrosalie45 Verified Customer Verified Customer

Report | Print