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Heritage GMC Buick
Rockwall, TX
651 Reviews
Heritage GMC Buick is a Dallas area dealer located in Rockwall, Texas.
We buy and sell quality used cars, trucks and SUVs and we sell new GMC and Buick cars, trucks and SUVs and GM parts and accessories. We service and repair all Buick, GMC, Pontiac and most GM models.
We're just 10 miles east of Dallas!! Visit us today and take a look at our huge selection of GMC, Buick and Pontiac vehicles at your Terrell GMC Buick car dealership in Rockwall, TX. Our friendly and super knowledgable staff will assist you with a stress free vehicle buying experience.
At Heritage GMC Buick, we do things differently. We're locally owned and as members of your community, we feel deeply that upholding our hometown values serves all of us better.
We "promise" to treat you the way we want to be treated when we make a major purchase. We want you to "feel like a CUSTOMER" and actually "ENJOY the experience" when you do business with Heritage GMC Buick. You can expect prompt, friendly, courteous and competent service that keeps our customers consistently coming back and referring their family and friends to us for both Sales and Service.
We look forward to working with you and your family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 651 reviews
June 08, 2017
Great experience Shawn is an awesome guy. Very helpful and fair. I would recommend everyone go to GMC rockwall and see Shawn! My entire family has bought cars from th Shawn is an awesome guy. Very helpful and fair. I would recommend everyone go to GMC rockwall and see Shawn! My entire family has bought cars from this dealership and I wouldn't purchase a vehicle from any other place. More
by Corbin007
August 20, 2016
Horrible Service Department Horrible customer service! Took 3 hours to complete oil change and tire rotation. Was eventually told, after asking several times, that the technici Horrible customer service! Took 3 hours to complete oil change and tire rotation. Was eventually told, after asking several times, that the technician working on my vehicle was pulled off to repair a tire for another customer. Service Manager eventually spoke to me only to tell me my service ticket was lost in an attempt to upgrade dispatch system. After purchasing two new vehicles at this dealership, I would expect better customer service. I will not return to this dealership! More
by RickyH
Employees Worked With
Service Department Manager, Ryan Inman
March 08, 2016
From Service to Sales I have been in a number of times for Service and New or Used Vehicles, every time professional service and Salesman (Mario) Just got our 3rd New Vehi I have been in a number of times for Service and New or Used Vehicles, every time professional service and Salesman (Mario) Just got our 3rd New Vehicle always helpful no matter what I am there for. We will be back. More
by rdemars
October 01, 2015
awesome! Excellent experience purchasing my new Sierra from my salesman Quentin all the way to the Finance folks. I buy a new vehicle every 2-3 years and this Excellent experience purchasing my new Sierra from my salesman Quentin all the way to the Finance folks. I buy a new vehicle every 2-3 years and this was my first buy with Heritage but definitely not my last! More
by RockwallCountyTruckGuy
September 28, 2015
Great service Everyone we dealt with was very attentive and made us feel at ease. The whole process was pretty fast and professional, and salesman had good knowledg Everyone we dealt with was very attentive and made us feel at ease. The whole process was pretty fast and professional, and salesman had good knowledge of the model we were buying. More
by anthony2002
September 25, 2015
Terrific experience As most would agree, the car buying experience can be a long and painful process. In my recent experience at Heritage GMC, this was NOT the case. As most would agree, the car buying experience can be a long and painful process. In my recent experience at Heritage GMC, this was NOT the case. The process was painless and they bent over backwards to make it enjoyable. No long waits! I'm very happy with my decision and will absolutely return. More
by jnkirk1974
September 23, 2015
Amazing Experience From the moment I stepped onto the showroom I felt comfortable. Your everyday dealership sales staff employee high pressure sales tactics to sale vehi From the moment I stepped onto the showroom I felt comfortable. Your everyday dealership sales staff employee high pressure sales tactics to sale vehicles and fast talking finance managers make you feel insignificant. Aaron made my vehicle purchase unique, my wife and I weren't just two people that strolled in. He has followed up with me numerous times to make sure I am still satisfied with my purchase. Heritage GMC and Aaron have made a strong impression, I believe I have found my preferred dealership for many years. More
by BDavidson
June 01, 2015
great service I was very suprised that a dealership is willing to do what they can to make a customer happy. I bought a car from them and 2 months later the alterna I was very suprised that a dealership is willing to do what they can to make a customer happy. I bought a car from them and 2 months later the alternator went out on it. They took the car in and took care of the problem with no cost to me. I am amazed how they stand behind their work and are willing to make sure that you are satisfied with what you buy. Great place to get a car More
by jlittrrll85
Employees Worked With
Mike Warren
May 15, 2015
Love my new truck Shopped around on line for a new GMC 2015 Sierra for the best price and found Heritage to be the best in the area. Went to the dealer with the express Shopped around on line for a new GMC 2015 Sierra for the best price and found Heritage to be the best in the area. Went to the dealer with the expressed intention of to look at each version (crew cab, double cab and base, SLE, SLT) and zeroed in on a double cab. Zero pressure and the salesman let me take a demo to take home (~5 miles away) and ensure it fit in my garage. Loved the vehicle but wanted a color/interior not in stock. He located the exact configuration I wanted at another dealer and made the dealer-dealer trade and had the vehicle the next day. We then closed the deal and they honored all internet pricing and incentives. Gave me a fair price on my trade-in and in the end got a great price (~$9K below MSRP), fair trade-in value and bought a new truck. Explained the extended warrentee and paint/windshield coverage options, no pressure to sign (I declined). I have bought ~20 vehicles since 1980 and this by far was the easiest and most satisfying transaction yet. More
by mark1979
May 14, 2015
Service my gmc Acadia scheduled an appointment for service on my gmc Acadia. I told them I had an extended warranty on the phone and they said no problem that they would ca scheduled an appointment for service on my gmc Acadia. I told them I had an extended warranty on the phone and they said no problem that they would call them and take care of it. After I drove there at 7 am to drop it off, they refused to service it because they said it was too much work to call the warranty company and they didn't like that company.... It's an extended warranty from FORD!!! ?? Kind of a big company... Sorry I asked you to do your job. So they refused to look at my gmc, and were very rude about it... They told me to go somewhere else. I really don't know how they stay in business with that level of customer service More
by Amybeth79
Employees Worked With
Gary Hagin
