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Heritage GMC Buick - Service Center

Rockwall, TX

4.5
253 Reviews

254 Reviews of Heritage GMC Buick - Service Center

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November 24, 2024

Had an appointment for oil and filter change, my truck was not moved into the bay until one hour and a half later. I was advised the reason for the delay was that had other appointments and were short han More

by jlrn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service person not known.
November 22, 2024

I came in for routine service, and they did not top off fluids or rotate the tires as requested. Also, phone communication was odd when setting up an appointment. More

by GRDPHENIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Walked in and had my oil changed, tires rotated, and state inspection complete in 9” minutes. The service was great! More

by GGOFF2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

If we were dependent on Heritage service department employees to defend the country during WWII we would all be speaking Japanese. More

by mark.e.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcus Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

we love Heritage GMC. Kyle Neely is an amazing sales representative. The service department always leaves our cars clean and well-maintained. We would highly recommend Her More

by lisa.underwood1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quentin DeRossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Tittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Lentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Gentzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Warren
November 10, 2024

It appears the service was handled well as requested and new batteries were placed in the keys as requested. More

by richardbradley123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

On time and great customer service. Well detailed invoice clean and organized place smooth process. More

by COLON1518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

Outstanding service, easy to schedule, courteous personnel, clean and comfortable waiting area and restrooms, great dealership More

by mlb4733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bobo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quentin DeRossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

I was early to my appointment and they got me in and out before my appointment time. More

by APIERCE0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

Nathan Scott has given nothing but exceptional service since the moment he was assigned to me as my service advisor!!!! He makes certain all repair have been done without having to return again for the s More

by hairspott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Scott
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