Heritage GMC Buick - Service Center

Brought my car in on Monday morning. I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figu I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figured the employees couldn't make it to work for a couple days. That was not their fault, but no phone call. Finally I had to call Friday evening to check on the status and find out that my car was done. I asked when I was going to be told this and the excuse was that my service advisor was out of town. So is it the policy that you can't get your car back until your service advisor is back from vacation? The lack of communication was very disappointing. When I did get my car back they only did 1 of the 2 things I had asked for. That must have been a misunderstanding. More

I would have been disappointed with the oil change experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charge experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charged but he would not change it. I emailed Mr. Bobo and he had Michael talk to me and it was corrected. Heritage Buick have taken care of my service issues in the past and have been very pleased. I am still pleased that this issue was resolved. With dealing with Heritage I knew they would make it right. Thank you More

Fast happy to help good coffee clean lobby happy employees in and out very communicate employees in and out very communicate More

Lacy is my Service Writer and has always been very helpful and nice when I bring my GMC 2020 Sierra in for service. helpful and nice when I bring my GMC 2020 Sierra in for service. More

John Anthony was not very helpful when I brought my Buick Enclave in for an unknown problem. I happened to be traveling through the area on my way to visit my daughter and experienced some problems with my Enclave in for an unknown problem. I happened to be traveling through the area on my way to visit my daughter and experienced some problems with my vehicle. I made an appointment and dropped it off early on Monday since that was they only time I was able to get a ride. I was on a time crunch and told John that when I dropped the car off. I did not hear from anyone about my vehicle by mid day Tuesday so called. They had no information for me. I called again on Wednesday when I still did not hear from any one. I was told by John that the tech doesn't get in until 9:00 and he did not know anything. I was really upset and said I should have something and said something about trust. He got really upset and told me he was an honest person and if I did trust him I should just go in and pick up my car then. I was shocked to have someone talk to me that way and decided to keep quiet. He did call me later in the morning to tell me what was wrong with my car and that it would be ready for pick up by 1:30. I picked it up and left. I would NEVER go back to that dealership as I do not feel they are customer service focused. Although I do not live in Texas any longer, I did purchase my vehicle from them.. More

Thanks for correcting tire inflation display issue and repairing my tire. What’s so overwhelming is that my wife brought my truck in for repair and you guys found a nail in my truck tire and fixed it for repairing my tire. What’s so overwhelming is that my wife brought my truck in for repair and you guys found a nail in my truck tire and fixed it for free! I really appreciate your professionalism in caring for my main means of transportation. With the change of weather [cold/rain] you guys make me feel “stress free” every time I visit the Heritage I30 service department. Respectfully, Tommy Alberson More

John Anthony always greats me with a smile on the service drive and knows my name and what I am coming in for. Excellent Service. drive and knows my name and what I am coming in for. Excellent Service. More

I take my Chevrolet Trailblazer and Cadillac CTS to Heritage for service. Have never been disappointed. Heritage for service. Have never been disappointed. More

I have purchased several vehicles from them and always use their service department. From the sales staff to the service department, I always have had a great experience. use their service department. From the sales staff to the service department, I always have had a great experience. More