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Heritage Honda Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
4,893 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,893 reviews

May 21, 2022

The dealership charges for useless mandatory upgrades. They also classify a sale as taking $2000 off which they charge $2000 more to begin with. More

by travisa.hammond
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevin Dayne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stanislav Kovachki, Tyler Sahady, Frank Boling
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May 25, 2022 -

Heritage Honda Bel Air responded

Thank you for sharing your feedback about your recent experience with Heritage Honda Bel Air. We take great pride in providing an exceptional experience to all customers and sincerely apologize as it appears this did not occur. Unfortunately, due to the high demand for vehicles, market price adjustments have been made for most manufacturers. We greatly appreciate you taking the time to speak with our General Sales Manager, Tyler Langford, allowing us to further discuss the situation and immediately address your concerns. As discussed, if you have any additional questions, please contact Tyler directly at tlangford@mileone.com or 410.698.0027. Again, thank you for your time.

May 20, 2022

The Service Dept. provided a clear and concise estimate including recommendations and a reasonable time line to complete the repairs. More

by stevel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim in Service
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May 21, 2022 -

Heritage Honda Bel Air responded

Hi Stevel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 20, 2022

Great service. Friendly, not pushy. Best car buying experience ever. They were very helpful and went out of their way to take care of me. More

by Werisman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Shumilo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Schultz
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May 21, 2022 -

Heritage Honda Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2022

It been nothing but a nightmare since we got our Honda Pilot a year ago! We have had to take our pilot in every other month to get a running board light replaced, and the employee’s in the customer servic More

by Staceybazzle
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Schultz
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May 25, 2022 -

Heritage Honda Bel Air responded

Hi Stacey. Thank you for sharing your feedback about your experience with Heritage Honda Bel Air. The input and feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the issues you’ve experienced with your vehicle and understand your frustration. When you walk into our dealership, you should feel welcomed and important; we are very disappointed to hear you were not treated that way. We appreciate you taking the time to speak with our Service Manager, Chrissy Frankos, allowing us to immediately address your concerns. As discussed, if at any point in the future we may be of service to you, please contact Chrissy directly at cfrankos@mileone.com or 410.698.0060 as we want to ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and your valued input.

May 18, 2022

Outstanding service! ! My service rep and the entire service team worked with me to get the lowest price on my job, and they got it done quickly!! More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim in the Service Department - Outstanding
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May 20, 2022 -

Heritage Honda Bel Air responded

Hello Gina, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

May 16, 2022

I was out within 35 min, as they were able accommodate my short window for the oil change! More

by Mtoola1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Ament
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May 17, 2022 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

May 16, 2022

Very quick, as promised. My 3YO and I stayed and played in the children’s room while we waited. More

by DawnSeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky
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May 17, 2022 -

Heritage Honda Bel Air responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

May 16, 2022

After a few weeks from my last visit Honda made it right and looked into the AC issue at no charge to me given the service bulletin out for my make/model/year. While no leak was found they saw the level of More

by MRHondaGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Report | Print
May 18, 2022 -

Heritage Honda Bel Air responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 16, 2022

I always use the express service lane at heritage Honda of Belair whenever I need service for my Accord. The facility is very nice, clean and quiet. The staff is always professional. More

by Mr. Underhill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Miller
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May 18, 2022 -

Heritage Honda Bel Air responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 16, 2022

Will definitely return. Easy process and professional service. Amenities program appreciated but could add car vacuuming. More

by bsimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
May 18, 2022 -

Heritage Honda Bel Air responded

Hello, thanks for your great review, and for giving our dealership such a positive star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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