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Heritage Honda Bel Air

Fallston, MD

4.9
4,883 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,883 reviews

January 30, 2021

Ciara was great. She listened to what I wanted and made it happen for me. The down payment was good and the monthly payments did not go over want I felt comfortable paying! Thank you very much!! More

by Jomomrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Dasher, Ciara Saffer
Feb 01, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Bel Air so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

January 30, 2021

I had a very very bad experience with Tyler here in the dealership today, 1/30/21.big liar, don’t work your price with him. Won’t sell the price agreed in the email, and he told us offer doesn’t mean sell More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Langford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduard Svidunovich
Feb 04, 2021 -

Heritage Honda Bel Air responded

Hi Sandy. At Heritage Honda Bel Air, we work hard to provide all customers with transparent, honest, and reliable service, and we sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our Heritage stores. Thank you for taking the time to speak with our Director of Operations, Andrew Miller, about your experience, as he is working to resolve your concerns as quickly as possible. As discussed, should you have any additional questions or future vehicle needs, you may contact him directly at 410.698.0024 or andrewmiller@mileone.com. Thank you again for your time.

January 27, 2021

Service Tech was outstanding. She was courteous and very informative. She did a great job! Sorry I forgot her name so I gave both girls 5 stars. More

by Very pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Alloway
Jan 29, 2021 -

Heritage Honda Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you for choosing Heritage Honda Bel Air!

January 27, 2021

I’ve been a customer 20 + yrs. Julia was excellent with I’ve been a customer 20 + yrs. Julia was excellent with her patients and communication with me. She worked with me also on the price. Thank you More

by Karlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Jan 29, 2021 -

Heritage Honda Bel Air responded

Hi Karlos, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

January 26, 2021

Friendly, fast and reliable service. Tony met the required time frame for which the vehicle was to be serviced. Thanks for your speedy and friendly service. More

by Derek R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Jan 27, 2021 -

Heritage Honda Bel Air responded

Hi Derek, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

January 25, 2021

Ciara was hands down the most realist person I’ve had the pleasure of doing business with. She was extremely helpful, with every answer needed! As well as helpful for me getting the best deal possible. The t More

by helgasonashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Noah Leeson, Ciara Saffer, Garrett Evans
Jan 26, 2021 -

Heritage Honda Bel Air responded

Hi, congratulations on your new vehicle! Thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Bel Air so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

January 23, 2021

Great car, great salesman, great experience! Our experience was great from the minute we got to the dealership until the time we left with our new car. More

by km215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richy Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Heritage Honda Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 22, 2021

I was there for service on 1/15/21. Every employee I came in contact with was very helpful, knowledgeable and kind. Tony in the service dept. was fantastic. More

by cathydvaldivia3539
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony, Bridget Alloway
Jan 25, 2021 -

Heritage Honda Bel Air responded

Hello, thanks for your praise and kind comments about our team. We hope you continue to choose us for all your automotive needs! Take care!

January 21, 2021

Charles was great to work with. I’m very happy with my new Pathfinder! The other staff were friendly and made the process easy. A minor paperwork glitch was taken care of immediately. I would definitely r More

by shawnmchasler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Leeson, Charles Moore, Jesse Pullen, Garrett Evans
Jan 22, 2021 -

Heritage Honda Bel Air responded

Congratulations on your new Pathfinder! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 20, 2021

Your service department is top notch! Becky and Daniel are the best. Even though I’m a Ford person your service department is the best. Very professional and courtesy. I plan on using your service for now More

by missiew59
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Becky Lind and Daniel Ingrao
Jan 22, 2021 -

Heritage Honda Bel Air responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

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