Heritage Honda Bel Air

Would do it all again! J.R. Is NOT your typical auto salesman. From the time we entered the dealership, J.R. made our needs his priority. He provided every piece of inform J.R. Is NOT your typical auto salesman. From the time we entered the dealership, J.R. made our needs his priority. He provided every piece of information we requested and helped to facilitate a seamless buying process. What impressed my wife and I most was that he wasn’t aggressive. He was very personable and was considerate and consistent with the way he approached each conversation regarding our interest. I will be searching dealerships across Maryland if he ever leaves Honda, as I’ll only buy from him. I wish you continued success my friend! More

Top Notch JR is the finest salesman I’ve encountered when purchasing a new vehicle. He listened to our needs and put us in a car that fit our lifestyle and pric JR is the finest salesman I’ve encountered when purchasing a new vehicle. He listened to our needs and put us in a car that fit our lifestyle and price range. I highly recommend JR if you are in the market for a new car. More

Great experience!! We have been using Bel Air Honda for our service needs for a couple of years, and we have not always had a positive experience. I was thinking about We have been using Bel Air Honda for our service needs for a couple of years, and we have not always had a positive experience. I was thinking about switching service places but figured I would give them one last try since they are so conveniently located for me. This time Sheila provided outstanding service!! She price matched another dealership and got my car finished under the time I needed it back. Thank you Sheila for showing me that Bel Air Honda can provide excellent customer service. Wendy More

Came back after period of absence I bought my 2011 Pilot from Mike Dowdy October 2010. I absolutely love my pilot and for a few years I brought it to ther service department. Then the I bought my 2011 Pilot from Mike Dowdy October 2010. I absolutely love my pilot and for a few years I brought it to ther service department. Then the customer service went down, there were not many smiles, work done once that didn't need to be nor did I ask for and overall poor customer service, so I left and found a small automotive place. About two years ago I returned to Honda Bel Air to try again. I met Phil Wilson and have been coming back ever since. I was practically in tears that day with problems but he was kind and compassionate as well as professional. The way he treated me and my car's problems were top notch. It's because of him I continue to come back. I can count on him to keep me updated on my car, he reviews the work done and answers all my questions, even though I can be direct and ask a lot. I only deal with Phil whenever I come there so I don't know the other service members. I also still get to see Mike Dowdy with his outgoing attitude and welcoming smile. I More

Return Customer We have had such a good experience so we came back. Jacque was very informative with the info in the odyssey. They had the color and trim we were loo We have had such a good experience so we came back. Jacque was very informative with the info in the odyssey. They had the color and trim we were looking for. More

Honda#6 I have bought a lot of Honda’s but this my best purchasing experience. As a female customer, I have lots of memories of being discounted even though a I have bought a lot of Honda’s but this my best purchasing experience. As a female customer, I have lots of memories of being discounted even though all the Honda’s we bought were my vehicle. Our salesman, Jacque treated me as an equal. He was also extremely knowlegable about all the features on the new CRV we bought and a good teacher. I was not convinced about buying another Honda, but the combination of a smart salesman and smart car was a winner. More

Very nice!! Sheila & staff were great, the Service was above my expectations. Job well done. See you all @ 70k miles. 2006 Honda Odyssey love love my Honda! Sheila & staff were great, the Service was above my expectations. Job well done. See you all @ 70k miles. 2006 Honda Odyssey love love my Honda! More

Major repairs to my 2011 CR-V I brought my recently purchased 2011 CR-V to Heritage due to a rattling sound in the engine. Phil Wilson listened to me, and assured me that they coul I brought my recently purchased 2011 CR-V to Heritage due to a rattling sound in the engine. Phil Wilson listened to me, and assured me that they could take care of the problem, and would look over a couple other concerns as well. The engine repair was warranty, but the other problem was not. Phil still asked the warranty company before billing. He also applied some discounts to the job. He went out of the way to make me feel comfortable and confident with the repairs. Heritage's shuttle service is a plus because I live alone and had no way to drop the car off otherwise. More

Service center Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 1/4 days instead of the normal 2-3 days for replacement of piston rings More

Great Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. More