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Heritage Honda Bel Air

Fallston, MD

4.9
4,883 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 4,883 reviews

January 12, 2021

Trevin Dayne is a very outgoing salesman/Person he helped me get the car I wanted. I enjoyed my experience with Trevin great guy in my book. 👍🏻 More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevin Dayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Evans
Jan 13, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Bel Air! We hope you continue to choose us for all your automotive needs. Take care!

January 08, 2021

Service was for a honda BCM recall. The entire process took less than one hour. Service advisor Becky kept me informed every step up the way. More

by fjpthree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky
Jan 11, 2021 -

Heritage Honda Bel Air responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 07, 2021

Tony has been excellent with my visits and handles everything professionally and explains all the details out for me. He is great with working with my extended warranty company to get all my repairs c More

by mikeandlinda923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Icenroad
Jan 11, 2021 -

Heritage Honda Bel Air responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

January 07, 2021

I went in for a recall of my airbags and a 95k tuneup. I was told both of my front compliance bushings were both broken and it would be $1098 to fix. I did a search and found out the 2009-2014 had an extend More

by liz_dubose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Person not listed
Jan 19, 2021 -

Heritage Honda Bel Air responded

Hi Liz. At Heritage Honda Bel Air, we appreciate your feedback and the feedback from all of our customers, as we work hard to meet and exceed your expectations. An efficient and reasonably priced service experience is very important to us, and we pride ourselves on being competitively priced within the Baltimore area. Our Service Manager, Chrissy Frankos, would like to speak with you about your experience, but has been unsuccessful in connecting with you. At your earliest convenience, please contact Chrissy directly 410.698.0060 or cfrankos@mileone.com, so that we may address your concerns as quickly as possible. We look forward to speaking with you soon.

January 06, 2021

Professional, efficient, thorough, experienced, friendly and pressure-experience delivered 100%! Made my out of state purchase a breeze! Hat tip to Garrett in Finance. They are a great team that deliver More

by Josav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Evans
Jan 07, 2021 -

Heritage Honda Bel Air responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Bel Air!

January 06, 2021

I can always count on great customer service.... I absolutely love this dealership! I will continue to purchase vehicles and have them serviced at Bel Air Honda! More

by Magicalmom1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Alloway
Jan 08, 2021 -

Heritage Honda Bel Air responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Heritage Honda Bel Air as your first choice for service!

January 05, 2021

The person who took my call to schedule the service was super nice abd patient. My car was taken to the express service lane as soon as I got there at my appointment time. A detailed list of services done More

by Dandan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Frankos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Alloway
Jan 07, 2021 -

Heritage Honda Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 05, 2021

Awesome dealership to work with... highly recommended and would purchase again! Purchased the truck of my dreams! Thank you for everything and now time to enjoy the ride!!! More

by davalskmn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Dowdy, Stanislav Kovachki, Mitchell Giller, Ciara Saffer, Garrett Evans
Jan 07, 2021 -

Heritage Honda Bel Air responded

Hi, congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

January 05, 2021

From the moment we walked into the showroom, we felt welcome and at home. Ciara was a pleasure to work with and we would highly recommend her to folks like us who are looking for a new vehicle! More

by sdoulis
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Mattheu, Ciara Saffer
Jan 07, 2021 -

Heritage Honda Bel Air responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 01, 2021

Sales rep was great. However, the trade in ordeal was totally ridiculous. The sales manager was confrontational and pushy. Never mind the fact he insisted my trade in was worth over $5,000 less than it w More

by Disappointed
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacque Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schroeder
Jan 11, 2021 -

Heritage Honda Bel Air responded

At Heritage Honda Bel Air, we work hard to provide all customers with transparent, honest, and reliable service, and we sincerely apologize for your less than positive experience, as this is not our way of doing business at any of our Heritage stores. Our Director of Operations, Andrew Miller, would like to address the issues mentioned in your review but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact Andrew directly at 410.698.0024 or andrewmiller@mileone.com. We look forward to speaking with you soon.

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