Heritage Honda Bel Air

Do not know the names of service people... our experience was really good and the only negative is upon arrival a service man was getting into another car and said he'd be back and we stood there for about f was really good and the only negative is upon arrival a service man was getting into another car and said he'd be back and we stood there for about five minutes before a woman came out to speak with us. We are very pleased with the performance of our CRV and recommend it to everyone. More

Very pleased with reception received by the drive Thur without an appointment. Very nice waiting area and people who worked there were very pleasant to deal with.would I recommend this dealer to someone? without an appointment. Very nice waiting area and people who worked there were very pleasant to deal with.would I recommend this dealer to someone? YES More

This is the 2nd time I have been to belair honda and I will only see Joe White he has great customer service skills and does everything to make the customer happy. I will send my friends to Joe White. will only see Joe White he has great customer service skills and does everything to make the customer happy. I will send my friends to Joe White. More

On Friday I test drove a Honda Odyssey from Bel Air Honda while they were at the Festival in Bel Air for the new car show and sale. The salesman who helped me took my information down and said he would get while they were at the Festival in Bel Air for the new car show and sale. The salesman who helped me took my information down and said he would get back to me. Monday I stopped by the dealership to see if I could check out both the LX and EX models. The same salesman who took my information from the festival came up to me and said he was busy but he would get back to me and wouldn't show me any of the vehicles on the lot, he just told me to go home and wait to hear from him. I never did so I emailed Bel Air asking for a quote for a Honda Odyssey EX. I received an email from Killie McCoy quoting me $27,905 for a base EX with no dealer options (what I wanted). I went up to the dealership and she was gone for the day so J R Hamilton helped me. He showed me an EX they had on the lot and was very friendly and helpful. I had him look at a Mazda CX-7 we were looking to trade in which he did then he sat us down with a print out which stated the price of the vehicle was over $29,000 with an out the door price of over $32,000. I showed Mr. Hamilton the email from Kellie McCoy quoting $27,905. He then informed me that the EX they had was equipped with wheel locks and mud flaps so that was why the price was so far off from the quote. I told him I didn't want any dealer installed options and I wanted the price that was quoted to me on the email. He informed me that the wheel locks and mud flaps could not be removed and all the EX models they had were equipped with them. I walked out of the dealership frustrated that I had been lured there with a false quote. The next day my husband was contacted by another salesman (I can't remember his name and hubby didn't write it down). He told us he would go over all the numbers and run them past his boss and send us an email with the quote. After three calls he kept assuring us he would send an email and work with us but here it is a week later, no email, no contact. I wouldn't recommend anyone waste their time with this dealership. It should have been a red flag when the first salesman shooed me off the lot because he was to busy to show me the cars I wanted to look at. More

Great experience and would recommend and return again to bel air Honda again. Very clean business center and professional people we had gone to parkville heritage Honda and the place was filthy dirty and bel air Honda again. Very clean business center and professional people we had gone to parkville heritage Honda and the place was filthy dirty and we had to wait a long time for a low offer for our trade in and they advertise Kelly bluebook for trade just horrible so we drove directly to bel air and were so happy I More

Gus made me feel at home from the moment I stepped into the door at Honda. I wasn't at all sure what to expect, but he walked me through the process and eased any doubts I may have had. He's a very persona the door at Honda. I wasn't at all sure what to expect, but he walked me through the process and eased any doubts I may have had. He's a very personable guy, which for me made all the difference in the world! I was a business owner for 10 years, and believe in being personable and having good business ethics. It makes your customers more comfortable and confident in you, and Gus definately fit that bill. Also Terri in the pre-owned sales department also bent over backwards to make sure I was satisfied before I left out that day. Made sure the car was to my satisfaction 100%. When I looked displeased with something, he did something about it until I was completely satisfied. He really went the extra miles for me (pun intended, haha!). I was really astounded at the great service from both of these guys making something happen for me! As a single mother, college student and having a full time job, I needed something I could depend on. I was also leery about being a woman walking into a dealership alone, that I may get ripped off! I felt that fear immediately go away when I was approached by Gus. He didn't seem at all like the kind of guy looking to jerk me around, and I appreciate that more than anything. I've already told alot of people I know about my experience at Honda, and will continue to do so!! Thanks again from a very satisfied customer! Sincerely, Jackie McVicker More

Overall great car buying experience and easy going sales people. I would recommend this dealership to anyone looking to buy a new Honda, although you can do much better trading in your car else where. people. I would recommend this dealership to anyone looking to buy a new Honda, although you can do much better trading in your car else where. More

Had it not been for the wonderful,friendly treatment I Had it not been for the wonderful,friendly treatment I received from the Bel Air Honda team, I probably would never have purchased a Honda! Rick Tass Had it not been for the wonderful,friendly treatment I received from the Bel Air Honda team, I probably would never have purchased a Honda! Rick Tassone was especially helpful in gathering information for me and then allowing me time to process that information without any pressure. That made me feel more confident about my decission! More

Carl Foxwell would be any dealers dream to have. I went to the Memorial Car Show and when I came to the Honda area, Carl new me from when I saw him in February. He asked if I had retired yet, how my husban to the Memorial Car Show and when I came to the Honda area, Carl new me from when I saw him in February. He asked if I had retired yet, how my husband still liked his truck. When someone can still remember me from 3 month ago, that is the person I want to deal with. What a great employee to have on a team, Teresa More

Everything was great with one exception... this was an ALL DAY process. I would not have minded if it was just me, but I had a wife, a 3 year old, and an 18 month old there too. That said, the Honda sta ALL DAY process. I would not have minded if it was just me, but I had a wife, a 3 year old, and an 18 month old there too. That said, the Honda staff did everything they could to help occupy and entertain my kids while we went through the process. Everyone was friendly and upfront and worked well with us to get out of our old car (with negative equity) and into the "new" 2010 Pilot we purchased. More