Heritage Honda Bel Air

I visited Bel Air Honda after beginning an internet inquiry with Leslie. I thought that Memorial Day would be a very busy day and it was. However, Eric was most helpful and was obviously juggling handl inquiry with Leslie. I thought that Memorial Day would be a very busy day and it was. However, Eric was most helpful and was obviously juggling handling other customers as well. The best part was that he went out of his way to get us the vehicle we wanted. My wife was very specific about what she wanted, and of course the CR-V model was not in stock. Eric assured us he would get us one within 48 hours and he did in less than 24 hours! We picked it up the following day. Kudos to eric and the Bel Air Honda team. More

Joe White is very accommodating and ensures customer satisfaction. I had a very positive experience with Joe and he made sure that all of my inquires were answered. He even offered choices and alternati satisfaction. I had a very positive experience with Joe and he made sure that all of my inquires were answered. He even offered choices and alternative for me to meet my budget and at the same time meet what I want to get. Jonathan McCoy was also very helpful and accommodating. I did not experience any problem in my financial documents. Everything was taken cared of. This is really a positive experience for me. More

Very painless and hasselfree! Got the deal I wanted along with the model and color I was looking for! Great salesman will be recommending this dealership to friends and family definately! along with the model and color I was looking for! Great salesman will be recommending this dealership to friends and family definately! More

Mike Dowdy is an exceptional salesperson. He really made the process go as smoothly as possible and was very helpful. I would highly recommend him! the process go as smoothly as possible and was very helpful. I would highly recommend him! More

Joe knew the car inside and out and was professional and friendly. Best experience buying a new car in 45 years!!!!!!!!!!!!!! thanks Dave and Janet friendly. Best experience buying a new car in 45 years!!!!!!!!!!!!!! thanks Dave and Janet More

My salesman was very personable and very efficient. I was impressed by his knowledge of the car as well as the legal aspects of Maryland law. He helped me understand the intricacies of the new vehicle especi impressed by his knowledge of the car as well as the legal aspects of Maryland law. He helped me understand the intricacies of the new vehicle especially the Blue tooth and the Navigation. He also followed up very well. I would highly recommend him to my friends. He did a great job. More

I am giving this outstanding review because of how I am giving this outstanding review because of how pleased I was with Gus's service. He was friendly, professional,and listened to what I needed in a I am giving this outstanding review because of how pleased I was with Gus's service. He was friendly, professional,and listened to what I needed in a new car. Gus even went up and above what is expected of a salesman. My trade in was at an auto garage broken down. He drove me and my daughter there to pick it up. It broke down on the way back to the dealership and he redirected traffic away from my car and pushed it to the shoulder of the road. I am also pleased with the deal we made. I have been and will be recommending people to bye a car from Gus at Bel Air Honda. Thanks Again. Mary More

We stopped using the service department here a while ago because they sent my wife home with a bolt missing from her brakes. She never felt confident that they were doing the work properly anyway since nob because they sent my wife home with a bolt missing from her brakes. She never felt confident that they were doing the work properly anyway since nobody explained things to her. I took the car back because my favorite local garage could not diagnose/repair the airbag light that had come on. Deciding to try the dealer one more time, I felt they overcharged for the service they gave me. They never took down my name when I called for an appointment, or when I dropped off the car, just phone number scribbled on blank paper. I guess they did have me on record from before as they had my name on the paperwork when I picked it up. I decided against the $700 recommended airbag computer replacement at this time. I'll take it somewhere else for that. They got enough money from me for the maintenance and dirty power steering fluid they found that needed to be replaced. Looking under the hood, my air filter is missing a bolt now. It figures. And there were splashes of oil all around the engine compartment, and no effort made to clean the engine, fluid reservoir caps, or anything. We are about due for a new car. We won't buy a Honda though, entirely because we don't trust this dealership for maintenance. Honda cars are fine. More

I had the worse experience purchasing vehicle for them. They advertise as lifetime warranty experts, they will not show the details of warranty contract even if you stressed the manager to show the complet They advertise as lifetime warranty experts, they will not show the details of warranty contract even if you stressed the manager to show the complete documents, until you pay the deposit, sign all other documents and they desperately delay until midnight. My test driving experience is good, J R Hamilton explained everything except Pandora connection using USB drive( I came to know that this is an Issue in new Honda CRV ). Unless you get your own computer/Smartphone/calculator, everyone in dealership will try to confuse you/ change the numbers and deviate. J.R Hamilton doesn't pick his phone when you want to contact him and need his help. My biggest disappointment is to purchase a new vehicle that has 195 miles driven on it. J R Hamilton did not mentioned that my car will be driven from a dealer at Virginia to Maryland. So, I had to fight for compensating me for the miles driven. I assumed it will be transported in a truck, since they are collecting 810 dollars for destination. Finally after I saw my quote they charged me additional 116 dollars for electronic processing fee, which is additional to 200 dollar processing fee. They are using a software for getting the registration and tags for Delaware, so they are charging that fees on me. I don't know what is 200 dollar processing fees for?? Jonathan who is billing manager, will not show any kindness when the customer is asking general question. Also, very arrogant person, don't want to see him ever. Finally I am doing my own registration and tags. Please don't go just talking to them over phone. More

This is the one of the worst dealer I have come across in life ... These guys kept following with me to get my preowned honda. I knew they would be throwing a very low offer, so I told them I do not want life ... These guys kept following with me to get my preowned honda. I knew they would be throwing a very low offer, so I told them I do not want to waste time and they need to give me ballpark figure. The guy took me to some website and showed value close 9500 and said we will offer + or -10% depending on the offer but all they offered was 7000 ...what a waste of time ... The sales guy was too annoying with asking me to buy another car ... The guy who appraised my car did not appear friendly at all I will never visit this dealer and will never recommend anyone to do so Workign with these guys is simply waste of time and its pretty frustrating. They may be good in new car sales but the unit that I dealt with and the guys that i worked with were not good in customer service More