Heritage Honda Bel Air

Unattentive, unaccountable When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I co When I scheduled my appointment to fix the problem they did not fix the first time, I was told it would take an hour. When I took the vehicle in, I confirmed this info, and further and politely advised that I was crunched for time. She seemed annoyed, but checked me in anyway, not saying anything. I even told them I would bring it back another time if it would take longer than an hour. It then took about 25 minutes just to check me in. After 90 minutes of waiting, and no updates provided, I went over to see the advisor. She was on the phone and did not even acknowledge me standing there. I sat down, still no acknowledgement. When she finally got off the phone, and I requested a status update, she apparently did not know who I was and asked my name. She looked up something on her computer, and said that the car was in the lower service area...that was it. I asked what that meant and reminded her that I was told it would take an hour, and that it was now two hours since my arrival. She said she would check and let me know. Ten minutes later, I went back over to her. Again she was on the phone, and again, she did not acknowledge me. I then grabbed another advisor (the one I had the first time I was there for this issue) who immediately checked on the status. He advised me that my car was not even scheduled to be looked for another hour. So I had been waiting for two hours, for a service that I was told would take one hour, and the car had not been seen, nor was it scheduled to be looked at for another hour, AND that the sevice team were all at a regularly scheduled Tuesday morning meeting. YET, NO ONE bothered to advise me of any of this. Despite the fact that I had repeatedly reminded them of the one hour committment I was given, and that I had a vet appointment, and a funeral viewing, and really needed to get my car back. More

Great Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. Christian and Sheila were great. Everything went smooth. I had no idea what I was doing since I'd never been there. They were very helpful. More

Service center Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 Sheila was great. Came in with indicator lights and truck shaking. Sheila already had idea of issue. Scheduled truck for service and had it done in 1 1/4 days instead of the normal 2-3 days for replacement of piston rings More

Absolutely great staff Just traded in my car for an accord. Our salesman Ed, was excellent. We got a fantastic deal, will buy all my cars here. Scott in financing was great, Just traded in my car for an accord. Our salesman Ed, was excellent. We got a fantastic deal, will buy all my cars here. Scott in financing was great, very professional and friendly. I highly recommend this dealership. More

Excellent decision to shop here! I have purchased many vehicles in m lifetime and this by far surpassed my expectation of the "typical" dealership visit. Jacque was great to work wi I have purchased many vehicles in m lifetime and this by far surpassed my expectation of the "typical" dealership visit. Jacque was great to work with, no pressure tactics and very informative about his product. Answered all my questions and even some I hadn't thought of. I will definitely be recommending him and this location to my friends and family. More

New Odyssey Purchase Everyone we worked with was wonderful. Our salesperson, Dave Testani, was knowledgeable and patient and made us feel comfortable the entire time. The Everyone we worked with was wonderful. Our salesperson, Dave Testani, was knowledgeable and patient and made us feel comfortable the entire time. The sales manager was present but not overbearing and the Finance Manager, Mike, was awesome as well. Overall a very positive experience trading in our old car and purchasing our new one! More

Outstanding buying experience Thanks Mike L, Max and Scott for offering me a deal no one could refuse! Mike.... your professionalism and 'no-haggle' demeanor reeled me into your de Thanks Mike L, Max and Scott for offering me a deal no one could refuse! Mike.... your professionalism and 'no-haggle' demeanor reeled me into your dealership! It was a down hill smoothe ride after that. Mike, You worked your 'butt' off and moved quickly to get me in and out in record time while at the same time being very attentive and patient with me. This is the best ever car buying experience for me and I will most definetly spread the word to friends and co-workers looming for a no haggle, friendly, quick and personal buying experience! You guys show out over there at Heritage-Bel Air!! RRoss More

Another great experience I have been taking my cars to Bel Air Heritage Honda for 15 years. The staff is always friendly knowledgeable and professional. Making appointment was I have been taking my cars to Bel Air Heritage Honda for 15 years. The staff is always friendly knowledgeable and professional. Making appointment was easy. The work done was completed ahead of estimated time. Waiting area is very nice with complimentary coffee tea water and WiFi. Overall great experience. More

Great experience Eric was very helpful and made the transaction pleasant. Was fast even for a busy Saturday and I feel I was listened to as a customer. Eric was very helpful and made the transaction pleasant. Was fast even for a busy Saturday and I feel I was listened to as a customer. More

Purchase Bought a new car and Dennis and Chris made it an easy process. If your in the market for a new car I recommend you to call Dennis. Bought a new car and Dennis and Chris made it an easy process. If your in the market for a new car I recommend you to call Dennis. More