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Heritage Honda Parkville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.9
3,304 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,304 reviews

September 28, 2021

Gary is a fantastic and honest sales person. My family and I have bought multiple cars from him. He makes it fun and hassle free. See Gary! More

by Craig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Burlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Heritage Honda Parkville responded

Hi Craig, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Parkville. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 27, 2021

Very helpful in giving me all details about a new car I was interested in. More

by nickrynes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2021 -

Heritage Honda Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

September 26, 2021

The best dealership in baltimore! I am a repeated customer and they always take care of me! Great customer service! They work with you in every aspect! And Erin Natzke was the best! She got me a car More

by eckeard97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Konstantine Kohilas
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Sep 27, 2021 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for choosing Heritage Honda Parkville as your first choice for service!

September 26, 2021

Robert was outstanding! Honestly, he’s the ONLY reason I am willing to give you guys one more chance. My previous experience(s) with Dora were poor and I was finished after this service to complete what she More

by Eaglebeeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wigginton
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Oct 04, 2021 -

Heritage Honda Parkville responded

Thank you for taking the time to review Heritage Honda Parkville. We are glad to hear you had a positive experience with our Service Advisor, Robert; however, we sincerely apologize for any issues you experienced with our Service Department. Our Service Director, Steve Berman, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact Steve directly at sberman@mileone.com or 410.663.7155 to allow us the opportunity to further discuss the situation and rectify any missteps. Again, thank you for your time and we hope to hear from you soon.

September 26, 2021

Rick in service was fantastic! I had a very difficult issue to diagnose with my Honda Civic that he took the time to find and fix with great care and attention to detail! More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gibson
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Sep 27, 2021 -

Heritage Honda Parkville responded

Hi Alex, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2021

Always a pleasant environment- servicing my car for four years. I will always go back! More

by TEH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team- Mark S
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Sep 27, 2021 -

Heritage Honda Parkville responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 23, 2021

You have an awesome team. They go the extra mile to greet you. If you are waiting on your rep, someone may come up and ask how you are doing, offer you a beverage, etc. The dealership is very welcomi More

by Gert
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Pegler, Jason Davis, Oz Khan, Ty Wilkins
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Sep 25, 2021 -

Heritage Honda Parkville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Sep 25, 2021 -

Gert responded

You have an awesome team. They go the extra mile. If you are waiting on your rep, someone else may come up, ask how you're doing and offer you something to drink. They follow up with their customers to ensure your satisfaction. They are all very welcoming, friendly, helpful, etc.

September 22, 2021

Bought a few cars here and it was extremely easy -just the way it should be. Been a customer for a long time here and gotten my service done here multiple times. Don’t plan on going anywhere else. Special More

by Lawrence Laynburd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Giller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yoon
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Sep 25, 2021 -

Heritage Honda Parkville responded

Hi Lawrence, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2021

No wait for appointments. Service explains what should and could be done and expected. Work completed in timely manner and no surprises in the bill. More

by Gaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
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Sep 23, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2021

Have been good working with Dora Norman these past few visits. She’s knowledgeable and helpful. More

by tlkeller102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dora Norman/Parkville
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Sep 23, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Parkville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

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