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Heritage Honda Parkville

Baltimore, MD

4.9
3,304 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Honda Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9213 Harford Rd

Baltimore, MD

21234

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Showing 3,304 reviews

August 16, 2021

Erin Lober was very efficient and did a great job during a stressful repair! Great customer service! More

by ellencat7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Lober
Aug 17, 2021 -

Heritage Honda Parkville responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

August 15, 2021

Erin Natzke is very professional, friendly and patient. She helped us find a great card that works perfectly within our budget. I highly recommend her and really appreciate her help. More

by Xinyi Shen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yoon
Aug 17, 2021 -

Heritage Honda Parkville responded

Hi Xinyi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

August 13, 2021

August 12,20212022 HR EX Sales Rep. Cesar Castillo August 12,2021 2022 HR EX Sales Rep. Cesar Castillo Today we purchased the suv for my daughter . Mr. Castillo provided us with excellent servic More

by ghazalchughtai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Castillo
Aug 13, 2021 -

ghazalchughtai responded

♥️♥️♥️

August 13, 2021

Lou Persico stepped up to help a co-worker who had left early. My daughter was buying her first car. She knew what car she wanted to buy-- a very inexpensive used Nissan Versa. Lou gave us 4 hours of his More

by jshjguilfoyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Persico
Aug 17, 2021 -

Heritage Honda Parkville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 12, 2021

I had an appointment with them to come in at 7 and I got there and they sold the car right from under me. Drove 50 min to get there and then they said sorry sold?? Why do I have an appointment?? More

by Teresia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erin Natzke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Heritage Honda Parkville responded

Hi Teresia. Thank you for taking the time to review Heritage Honda Parkville. We strive to meet then exceed your expectations and sincerely apologize this did not occur. In an effort to please all of our customers, our policy has been that we are unable to hold cars for any customer. Unfortunately, due to the new vehicle shortage industry wide, it can be even more of a challenge. Our General Manager, Mitch Giller, has attempted to contact you to address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact Mitch directly at mgiller@mileone.com or 410.663.7273 to allow us the opportunity to work toward a resolution and find the perfect vehicle for you. Again, thank you for your time and we hope to hear from you soon.

August 12, 2021

Heritage Honda was friendly and extremely efficient with every aspect of service. I will definitely go back. More

by Jrobid1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Lober
Aug 14, 2021 -

Heritage Honda Parkville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We look forward to your next visit! Take care!

August 10, 2021

Everyone I dealt with at Heritage was wonderful. I did not walk into the dealership intending to buy a car but I ended up doing so! Professional conduct all the way around. More

by arwenann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Natzke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Davis, Oz Khan
Aug 14, 2021 -

Heritage Honda Parkville responded

Hi Arwenann, thank you so much for your positive comments about Heritage Honda Parkville! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 05, 2021

They are good at what they are doing,except for the time you have to wait.I have an appointment and I came in early and yet I waited for almost two hours to replace my side mirror.In the past.with an oil ch More

by EmyC
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Edward Jones
Aug 17, 2021 -

Heritage Honda Parkville responded

Hello Emyc, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 05, 2021

The sevice was prompt and waiting options nice. Rob was polite and informative. Thank you. More

by Racopesong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wiggington
Aug 08, 2021 -

Heritage Honda Parkville responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

August 04, 2021

Easy drop off and completed before request. Easy pick up and Rob and Mark are great professionals. More

by MJS1902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Sowder, Robert Wiggington
Aug 17, 2021 -

Heritage Honda Parkville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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