Heritage Honda Parkville

I’ve been a loyal Honda customer for 13 years — purchased three cars here and serviced my vehicles exclusively at this dealership. In all that time, I’ve never written a negative review for anyone or anythin three cars here and serviced my vehicles exclusively at this dealership. In all that time, I’ve never written a negative review for anyone or anything… until now. My recent $1,700 bill was a slap in the face. I was quoted one price, promised my car would be ready, and then told about “new issues” and higher costs. My time was disregarded, my trust taken for granted, and not even a gesture of appreciation or acknowledgment for over a decade of loyalty. It’s disappointing to see how far customer care has fallen. As Honda dealerships have leaned on technology to gain efficiency, they’ve lost the human side of service. It’s the seesaw principle — the more they automate, the less they seem to value their customers. An interesting dilemma, but a painful one to experience firsthand. After 13 years and three vehicles, this experience made me question everything I thought I knew about this dealership. Efficiency shouldn’t come at the expense of integrity and customer respect. More

This was my first time buying a car and I was very intimidated before coming in. I saw great reviews from Kyshawn and reached out personally to get his service. He was extremely welcoming, patient, he intimidated before coming in. I saw great reviews from Kyshawn and reached out personally to get his service. He was extremely welcoming, patient, helpful, and made sure I got the best deal. He didn’t pressure me into anything and made sure I was confident in the car that I wanted. Kyshawn not only sold me a car, but also created a long lasting relationship that I will absolutely recommend others to him! More

Smooth and easy experience! Kyshawn Cherie helped us purchase my son’s first car. He was kind, professional and patient. Kyshawn Cherie helped us purchase my son’s first car. He was kind, professional and patient. More

I had a great experience with Kyshawn. He was able to get me the car that I wanted for a great deal. He also was very patient while I was juggling two kids during the process. Everyone tha He was able to get me the car that I wanted for a great deal. He also was very patient while I was juggling two kids during the process. Everyone that I encountered was pleasant. I would recommend if you are interested in buying a Honda. More

Of the few Honda dealerships I've visited, this one had a huge selection. The owner made multiple calls to secure the car in the color I wanted (it's apparently so popular it's difficult to keep in stock). huge selection. The owner made multiple calls to secure the car in the color I wanted (it's apparently so popular it's difficult to keep in stock). The sales person (Steve) was fantastic and very patient. More

Branford was outstanding! l made the appointment and made the process smooth for me! Thank you Branford for everything, he was AWESOME!!! l made the appointment and made the process smooth for me! Thank you Branford for everything, he was AWESOME!!! More

Erin did her best to ensure that the features I was looking for were in the trim I was looking at and if possible, in other vehicles or trims. She stayed til everything was done, made sure I knew how t looking for were in the trim I was looking at and if possible, in other vehicles or trims. She stayed til everything was done, made sure I knew how to operate everything before I left, and arranged to get my other car driven back to my house, which was quite a distance away. More

Chris was incredible ! He answered all my questions and made my experience seamless and pleasant ! He answered all my questions and made my experience seamless and pleasant ! More

Erin was fantastic to work with and made the whole process incredibly smooth. The Prologue was fully charged for my longer drive home. process incredibly smooth. The Prologue was fully charged for my longer drive home. More

Chris was phenomenal! This is my 2nd car from him and I will certainly be back , if you want the best deal please go see him This is my 2nd car from him and I will certainly be back , if you want the best deal please go see him More