Heritage Honda Parkville

I HAD AN EXCELLENT EXPERIENCE WITH HERITAGE HONDA AT PARKVILLE. OUR SALESMAN, MOK BSAISO WAS EXTREMELY HELPFUL, INFORMATIVE, AND PROFESSIONAL WITHOUT EVER BEING PUSHY. I APPRECIATED THE CALM MANNER HE PARKVILLE. OUR SALESMAN, MOK BSAISO WAS EXTREMELY HELPFUL, INFORMATIVE, AND PROFESSIONAL WITHOUT EVER BEING PUSHY. I APPRECIATED THE CALM MANNER HE DEALT WITH US, ANSWERING OUR QUESTIONS (I ASK A LOT OF QUESTIONS), AND GIVING US AS MUCH TIME AS WE NEEDED. HE FOCUSED ONLY ON US AND DID NOT RUSH US AT ALL. HE WAS ABLE TO GET THE CRV WE WANTED FOR A VERY GOOD PRICE. HE EXPLAINED ALL THE FEATURES AND COMPONENTS OF THE CRV UPON PICK UP. THE FINANCE GUY, SETH WAS VERY HELPFUL ALSO, HELPING US TO ATTAIN A LOW INTEREST RATE AND GUIDING US THROUGH THE WHOLE FINANCIAL PROCESS. I WOULD NOT HESITATE TO PURCHASE ANOTHER VERHICLE FROM HERE OR TO RECOMMEND PARKVILLE HERITAGE HONDA TO FRIENDS AND FAMILY. More

Our sales representative, Bob Stroud, was very friendly, informative, and helpful. He was low key in his sales approach, and did not use any high pressure sales tactics, which my wife and I appreciate. He b informative, and helpful. He was low key in his sales approach, and did not use any high pressure sales tactics, which my wife and I appreciate. He briefed us on all the features of the car we bought. Before deciding on the model we purchased, Bon answerd all our questions on Honda models, options and colors, etc. and gave us good information on the differences among those choices. Bob made every attempt to show us the features and differences among our choices by showing us various cars in Heritage's inventory, so that we could visualize those differences and our choices. Our experience was positive enough that we would buy another vehicle from Bob. I appreciate the support the sales manager Jim also showed us. More

Dan and Bill made this experience very pleasant for me. They were nice, helpful, professional and very knowledgeable. I would recommend them and this dealer to anyone. I finally found that buying a car doe They were nice, helpful, professional and very knowledgeable. I would recommend them and this dealer to anyone. I finally found that buying a car doesn't have to be a dreaded experience. Thank you so much!!! More

1. Online inventory search was false. They claimed to 1. Online inventory search was false. They claimed to have a significant number of the car we wanted, but then only had 3 and not with the features 1. Online inventory search was false. They claimed to have a significant number of the car we wanted, but then only had 3 and not with the features we wanted. When we asked about the discrepancy between the online inventory and what they actually had, we were told that "many if not all Honda dealers" claimed to have all colors and trim levels of cars to "get the lead." Actually, Heritage and one other dealer out of 12 researched were the only ones to lie about what they had in stock. This process was called "inflating" but, frankly, it's lying. 2. An internet price was given and when we expressed further interest in the car, the internet salesperson passed us on to a new car salesperson. No problem, except the internet guy neglected to tell us that the price quoted was only good until 9 p.m. THAT NIGHT. So began the sales pressure. After a second phone call, we agreed to come in that night to consider the sale and discuss finance options--end of phone call. Suddenly, our phone is ringing again, telling us now that "to make it worth their while to move the car" we now have to give a $500 deposit over the phone. Without the deposit, they would not process a sale (or honor the internet price) that night. The only reason we made the deposit was with a guarantee that if we decided to not take the car, we could have our whole deposit refunded. 3. The sales and appraisal team did not respond well to questions about how they came to their numbers. After an insulting first offer for trade-in, we were given the runaround about how Kelly Blue Book values had not caught up to auction prices, they consulted other sources, etc. We pulled out our notes from the Kelly site, for our specific car in its condition, which the team had to verify. Then, we were told that Kelly Blue Book is only a "guideline." When my husband asked why the discrepancy (we are talking about easily a 1500-2000 difference between Heritage's number and Kelly Blue Book) especially when the Honda site tells consumers to reference Kelly Blue Book for trade-in values, the subject was changed and our 'team' left us to "work out the numbers." Financing was slow and, again, not responsive to questions. We were given financing options well above what Honda has been advertising. We pushed back a bit, as we have excellent credit and minimal debt. When the second round of figures were brought back to us, we were told, "Wow, you must have great credit because normally you cannot get rates like that across the board." We were also told that "we always give the high number first so that IF we have to come back we can come back with a lower number." When my husband and I asked why Honda used 5% as a base rate on the site calculator and Heritage was using 6-7%, our salesperson told us that he "had no control over that and that's how it was." 4. Attention to detail, and to us as customers, was sorely lacking. The salesperson did not know where to find features of the car, the car was given to us with low tire pressure ("if I had known, I might have had them check that out for you"), and there was no effort to make an over four hour process a little easier. Our salesperson juggled multiple customers--which would not have been a problem, but he lacked skill to do this well. At one point, we sat at the desk for over 45 minutes before someone came to speak to us or update us on what was going on. More

I live in DC but found Heritage (north side of Baltimore) through an excellent price quote over the internet. After a long unhappy experience with another Honda dealer closer to home (ourisman), I got out t through an excellent price quote over the internet. After a long unhappy experience with another Honda dealer closer to home (ourisman), I got out to Heritage late in the day last Saturday. There were just no negative surprises: they had the car we discussed; quickly had it ready to test drive; not even a hint of bargaining or add-ons to price -- their internet bid was good and that was it; very efficient moving the paperwork knowing I needed to get back to DC; and overall were friendly and straight about the whole transaction. I dealt mostly with Dan Alban and Dan O'Neil, but a couple others (including Mike in finance) were also friendly and efficient. I'll make the drive again when my spouse needs a new Honda. More

I visited the place to purchase new Accord EX - L .The sales person I worked with Micael(Mike) Ademiluyi is super .Mike knows what exactly we are looking for and I came home with my new Accord EX- L .A sales person I worked with Micael(Mike) Ademiluyi is super .Mike knows what exactly we are looking for and I came home with my new Accord EX- L .Awesome Mike !! Great people and I will give my five stars to the people I worked with --the Finance Mgr Mr Jared was not at all pushing things and I can say from my buying car experience Heritage Honda deserves to be the best !!! Kiran Gudiwada Sirisha Paruchuri More

I was given one price over the internet. Showed up to test drive it and even got a worksheet with the same price on it. Left expecting to pick up the car the next day and got a call from the salesperson test drive it and even got a worksheet with the same price on it. Left expecting to pick up the car the next day and got a call from the salesperson telling me that they could not honor the price and that it was now going to cost me over $2,000 more because they "made a mistake". They did not disagree that they had provided me the quote or that they had promised that price when I was in the store. This reminds me of the bait and switches that had been outlawed long ago. More

The exeperience I had here was wonderful. The 3 guys that helped me were nice, Patient and took good care of me they couldn't find the car I wanted and took the time to locate it on the lot it was behin that helped me were nice, Patient and took good care of me they couldn't find the car I wanted and took the time to locate it on the lot it was behind 4 other cars. I got a great deal and love my new car. I would recommend all of my family and friends to go here. 100% the best!! More

excellent salesman gary burlage. Gary was competent, knowledgeable and friendly. He is the best! excellent customer service was treated w/respect and kindness 2nd car purchased in 3 years from knowledgeable and friendly. He is the best! excellent customer service was treated w/respect and kindness 2nd car purchased in 3 years from this dealer. you sell a hard working reliable product tht lasts More

I had a very positive experience at Heritage Honda. The salesman I worked with, Jamie Caslinwas informative and helpful without being pushy. He went out of his way to make sure I was finding the best car p salesman I worked with, Jamie Caslinwas informative and helpful without being pushy. He went out of his way to make sure I was finding the best car possible for me, including my lifestyle and budget. I felt I was given a good price on the vehicle. They worked hard to find the exact car I wanted. The man I worked with to go through the financing options was a bit pushy and was somewhat rude. But that was a small portion of my overall experience. I was very pleased with the service I received, how I was treated, the deal I got on the car, and most importantly the car itself. More