Heritage Hyundai Towson

My service at the Hyundai heritage Towson was spectacular ! Karl Smith Was My Certified Sales Consultant ! He Was Very Patient With Me , Help Me Out With All My Questions , Did Not pressure me In spectacular ! Karl Smith Was My Certified Sales Consultant ! He Was Very Patient With Me , Help Me Out With All My Questions , Did Not pressure me Into Doing Anything That I Didn’t want to Do ! Broke Down Everything Clearly For Me , … I Definitely Recommend Anyone Coming To This Location To See Him More

Great experience with professional folks. I would buy from this dealership again. Thanks for your help. I would buy from this dealership again. Thanks for your help. More

Jackie Coco was very pleasant and a great sales rep. He made sure I got exactly what I wanted. He made sure I got exactly what I wanted. More

Karl and Keith helped make an amazing deal happen for my Ioniq 5. Highly recommend them for anyone purchasing. Ioniq 5. Highly recommend them for anyone purchasing. More

Even though the dealership is going through a major upgrade, we returned to get a second car from Heritage because of the great service provided by Jack Coco. upgrade, we returned to get a second car from Heritage because of the great service provided by Jack Coco. More

I had the pleasure with working with Karl Smith at Hyundai Heritage here in Towson. He was extremely patient with assisting me purchase my new vehicle. He made sure that I was comfortable and explaine Hyundai Heritage here in Towson. He was extremely patient with assisting me purchase my new vehicle. He made sure that I was comfortable and explained every detail of a concern that I had. I would definitely recommend coming to Karl is you want the best vehicle and experience. More

I am providing my positive feedback for the excellent experience with Mya Williams, her colleagues and associates at the dealership including the finance department made sure my purchase was streamlined experience with Mya Williams, her colleagues and associates at the dealership including the finance department made sure my purchase was streamlined & simplified. All staff were attentive, responsive and engaging from my arrival and I thoroughly appreciated the professionalism & expertise I encountered every step of the way. I will be sure to recommend this dealership to anyone asking me about my recent vehicle purchase. More

Kelly Robinson was fantastic. She made my first experience at a dealership so enjoying. Thank you so much for your hard work!!! She made my first experience at a dealership so enjoying. Thank you so much for your hard work!!! More

Ms. James (Keke) was extremely slow, and I did NOT feel confident that she knew the products she was selling. There were multiple occasions she answered my questions with "I'll have to check on that" or "I confident that she knew the products she was selling. There were multiple occasions she answered my questions with "I'll have to check on that" or "I'm actually not sure about that", and more importantly, she even revealed herself that certain questions I asked were a repeat question from a recent buyer. Any competent salesperson would at least attempt to look up the answers to the questions they were not able to answer during their last sale, so they could be better prepared for the next potential customer. Even to this day, Ms. James has not answered one of my questions, and I ended up doing some online searches to figure out the answer myself. This was AFTER she has failed to reply to an email I sent her to inquire about that question yet again. To make the matters worse, it was very clear that she was going away to eat her lunch when she left us for >30 minutes to see the next person, after she had told us it should take "about 10 minutes." The only reason we still purchased the car that day was because of the shortage of cars in the market currently, and our experience with the financing person made up for the overall experience for Heritage. I would buy from Heritage again, but would really not like to work with Ms. James again. More