Heritage Hyundai Towson

They answered all questions allowing myself to feel confident that I was purchasing the right vehicle confident that I was purchasing the right vehicle More

I have been dealing with Heritage Hyundai, Towson for the past decade or so. Over that time, my wife and I have leased at least a half of dozen cars from the dealership and we have always worked with Jack C past decade or so. Over that time, my wife and I have leased at least a half of dozen cars from the dealership and we have always worked with Jack Coco, Sr. in the purchasing of those vehicles. We have found Jackie to be straightforward in our interactions and extremely helpful in "demonstrating all the new features on the new cars we have purchased. The other folks I have interacted with Heritage over the years have ben very pleasant, professional, and helpful. While I cannot remember if I have either personally met Mr. Brad Scammell, he has sent me information about "sales, discounts, etc. that Heritage and Hyundai over the years that has been helpful in making car buying decisions. As I indicated in my responses to the survey questions, I plan on returning to Heritage Hyundai Towson next year when the lease on my wife's car runs out. I will again seek out Jackie Coco, Sr. in the purchase of our next car. More

Made two trips to the dealership after I was told the vehicle I was looking for was there, it was not there either time. I live about 35-45 mins. away from the dealership so each time it was several hour vehicle I was looking for was there, it was not there either time. I live about 35-45 mins. away from the dealership so each time it was several hours wasted. I even made a 3rd trip there when the GM Brad Scammell called and told me for sure the vehicle was there. Made a fair deal on a new car and my salesman Ibrahim was very helpful and all went well until I got to the finance dept., finance manager didn't seem to be prepared ( they were not busy ) and she really didn't seem to interested in getting us out of there in a timely fashion ( was there 5 hours by now ) and due to her delays the credit union was now closed and we couldn't get confirmation of approval from them. Made the deal with another lender and finance manager ( Ms. Jackson )said she would contact the credit union tomorrow to find out about approval as the rate was lower. Next time we heard from her she stated the credit union wanted us to put another 5k down for the deal ( already had 12k equity in the new car with trade and money down ), so we contacted the credit union and they said that was not true that we were approved and it would be best to complete the deal through the dealership so again we contacted Ms. Jackson and had to leave a voicemail, she never called back that day. Called the next day and she was off, called on the 3rd day and spoke with her GM and then we finally got to speak to her again and she stated she " wasn't sure how to proceed now and would have to speak to her supervisor ", well she got back to us the following day and said she couldn't do it as it had to have been done within one day of our deal. Thanks to her delaying getting back to us we now have to go to the credit union and finish everything ourselves and that is being held up waiting for Heritage to mail us the new registration. I have done deals with their GM previously and he was a pleasure to work with, no problem with the salesman even though he told me on the phone the 2nd time that the vehicle was there when it wasn't but the finance manager made the entire process a miserable experience and much more work for us because she didn't do her job and failed to follow up with us in a timely manner. More

Raj was good with all the inquiry I had and was able to get the price I was looking for. get the price I was looking for. More

Raj was very nice, patient, informative, and didn’t pressure me into purchasing features I was positive I didn’t want. pressure me into purchasing features I was positive I didn’t want. More

Everyone worked together to provide a wonderful experience. Mr Coco, Sr know all about the Hyundai Vechicle. experience. Mr Coco, Sr know all about the Hyundai Vechicle. More

My car buying experience was great! Jack Coco Sr. was such a pleasure to work with. He was extremely helpful and detailed throughout the process. Jack Coco Sr. was such a pleasure to work with. He was extremely helpful and detailed throughout the process. More

They only one I deal with Raj is the best showed me everything I need to know everything I need to know More

Carlos was extremely helpful and very knowledgeable. I truly appreciate his approach as he allowed the vehicle to sell itself. He never made me feel pressured. I truly appreciate his approach as he allowed the vehicle to sell itself. He never made me feel pressured. More

It was smooth transaction buying car from this dealership. Made appointment with Ibrahim soon as I got there did the paper work and done. dealership. Made appointment with Ibrahim soon as I got there did the paper work and done. More