Heritage Hyundai Towson

I recently bought a car from the team at Towson Hyundai, and while the team there was great, my sales rep, Stan, was absolutely phenomenal. I’ve bought a good amount of cars from many companies/dealers, and while the team there was great, my sales rep, Stan, was absolutely phenomenal. I’ve bought a good amount of cars from many companies/dealers, but no dealer ever made me feel as comfortable as Stan did. From beginning to end it felt like he was on my side, helping me get my new dream car, and at the end of the day I drove away in exactly that. Absolutely recommend this Hyundai dealership, and if you find yourself there, ask for Stan! More

Jack did a fantastic job delivering outstanding customer service. He was friendly, transparent and thorough. I'd definitely refer others to him. service. He was friendly, transparent and thorough. I'd definitely refer others to him. More

We visited Heritage after locating a certified pre-owned Hyundai Elantra online and reaching out to the dealership. We made an appointment to come in - driving nearly an hour an a half away - a couple of Hyundai Elantra online and reaching out to the dealership. We made an appointment to come in - driving nearly an hour an a half away - a couple of days later. We met with our sales representative - Fergus, test drove the vehicle, and sat down to complete the sale. We agreed upon a price, and relayed that we had been pre-approved with our bank for financing. This is where the issue began. After relaying numerous times that we wanted to purchase the vehicle, but wanted to use our financing, as well as place an additional down payment on the vehicle, we were told by Fergus that it was dealership policy that they could not "hold" a vehicle. We repeatedly explained that we were not asking for them to hold the vehicle - we were completing a contract and putting money down. We also explained that our credit union would either wire the money, or we could bring back the check the next day and we would take possession of the vehicle at that time. Fergus insisted that this was "holding" the vehicle, and he could not "put the keys in his pocket" until the next day. The only way for us to "purchase" the vehicle was to use dealership financing. We were taken back, as we have used outside financing on nearly all of our vehicles and never had an issue like this - where we have almost been bullied into using dealership financing. We ended up leaving the Heritage Hyundai with no vehicle and completely disappointed about the entire situation. This was by far the worst car buying customer service experience ever. More

  This revies is not about you , its about someone who is working with you. My experience with Heritage Hyundai in Towson on 12/23/22 , is a mix of good and terrible, first off all  Randall (sale associate) working with you. My experience with Heritage Hyundai in Towson on 12/23/22 , is a mix of good and terrible, first off all  Randall (sale associate) and the finance lady was very respectful and attentive, both of them  know how to treat customers. Unfortunately, my great experience with Randall and finance lady was soured by dealing  with Mr. general sale manager ( Walt McDonald),  let me explain, I went to  this dealer to get new car and trade my old one, the  sale associate  asked me about pay off of my auto loan, I was suspicious why he asked about pay off before appraise my trade but I understood later on, first I told  the guy who appraise my trade in that I have a set of 4 new  tires and my car is very clean in  side, outside and run very good with no trouble, then he sked me if I replace the brake ,I  know I have to replace the brake pads upon recommendation from auto tech. (I changed engine oil of my car  on 12/17/22  in local Hyundai dealer service department and it was no recommendation to change the brake pads ) unless it is  one way or other to cut the trade in price, so the sale person told me the appraise value, I  started   negotiate the price with Randall , I asked  him for more  discount as the trade  in price was not fair, he left me and someone came over  to negotiate ( the same  guy who appraised  the trade-in),  I found later on that he is general  sale  manager (Walt McDonald), I ‘m wondering how this guy was rude and aggressive, I said to him I drove to your location two hours, the trade value is unfair and my car worth more than his appraisal, he replies "  you drove two hours to me  because I offer discount", of course I drove to you because you offered  discount and you want to take it back from trade in vale, Mr. (Walt) you don know how to communicate with customers in respectful and smart  way, for example you can reply ” I can not offer any more discount” or “I  gave you the maximum  discount”, it may because you are rude all time, that is why your words are rude like you, also when my sun said to him the trade in price is unfair he replied "go and sell it to someone else",  I respond I wish I can do it but there is a lien on the car, what is bad attitude you have  Mr. (W), I  bought Honda CRV from Heritage Honda in Fall stone two month ago, but those people  in Heritage  Honda Fall stone are completely different,  huge difference like seven heaven and you are  underground,   I hope he go and learn from them how is customer service should be, he should learn how to be smart and select the words when communicate with the customers, I felt that because he give me some  discount , this give you the right be bad and offend the customers, no Mr. (W), my respect worth too much and is not weighted by money, in my job I deal with customers and as I know there is a golden rule in business says "Customer is the king"  but this (W) has no clue about this rule. Really I feel bad for the personal who are working with him how is he treat them, but this Mr. (W) miss any human sense  ????????. Mikhaiel Mikhaiel To More

This review is not about you,   My experience with Heritage Hyundai in Towson on 12/23/22 , is a mix of good and terrible, first off all  Randall (sale associate) and the finance lady was very respect Heritage Hyundai in Towson on 12/23/22 , is a mix of good and terrible, first off all  Randall (sale associate) and the finance lady was very respectful and attentive, both of them  know how to treat customers. Unfortunately, my great experience with Randall and finance lady was soured by dealing  with Mr. general sale manager ( Walt McDonald),  let me explain, I went to  this dealer to get new car and trade my old one, the  sale associate  asked me about pay off of my auto loan, I was suspicious why he asked about pay off before appraise my trade but I understood later on, first I told  the guy who appraise my trade in that I have a set of 4 new  tires and my car is very clean in  side, outside and run very good with no trouble, then he sked me if I replace the brake ,I  know I have to replace the brake pads upon recommendation from auto tech. (I changed engine oil of my car  on 12/17/22  in local Hyundai dealer service department and it was no recommendation to change the brake pads ) unless it is  one way or other to cut the trade in price, so the sale person told me the appraise value, I  started   negotiate the price with Randall , I asked  him for more  discount as the trade  in price was not fair, he left me and someone came over  to negotiate ( the same  guy who appraised  the trade-in),  I found later on that he is general  sale  manager (Walt McDonald), I ‘m wondering how this guy was rude and aggressive, I said to him I drove to your location two hours, the trade value is unfair and my car worth more than his appraisal, he replies "  you drove two hours to me  because I offer discount", of course I drove to you because you offered  discount and you want to take it back from trade in vale, Mr. (Walt) you don know how to communicate with customers in respectful and smart  way, for example you can reply ” I can not offer any more discount” or “I  gave you the maximum  discount”, it may because you are rude all time, that is why your words are rude like you, also when my sun said to him the trade in price is unfair he replied "go and sell it to someone else",  I respond I wish I can do it but there is a lien on the car, what is bad attitude you have  Mr. (W), I  bought Honda CRV from Heritage Honda in Fall stone two month ago, but those people  in Heritage  Honda Fall stone are completely different,  huge difference like seven heaven and you are  underground,   I hope he go and learn from them how is customer service should be, he should learn how to be smart and select the words when communicate with the customers, I felt that because he give me some  discount , this give you the right be bad and offend the customers, no Mr. (W), my respect worth too much and is not weighted by money, in my job I deal with customers and as I know there is a golden rule in business says "Customer is the king"  but this (W) has no clue about this rule. Really I feel bad for the personal who are working with him how is he treat them, but this Mr. (W) miss any human sense  ????????. Mikhaiel Mikhaiel mikhaiel mikhaiel (gmail.com) More

Heritage Hyundai and Stan were fantastic. The Mngt and Sales teams went out of their way to make the purchase of my Santa Fe a most pleasant experience, particularly Stan. He was efficient, p The Mngt and Sales teams went out of their way to make the purchase of my Santa Fe a most pleasant experience, particularly Stan. He was efficient, professional, thorough and most important friendly. His knowledge of the vehicle was amazing and he educated me at length on the many options and accessories and was very patient with me. He also updated and installed many of them, including Bluelink and Siriius stations. I could not have been happier with this experience with Stan and Heritage and recommend them both most highly. More

Stan was an absolutely fantastic salesperson who made the overwhelming process of choosing my first car so much easier for me. He was considerate, answered all my questions with honesty, and was kind enough overwhelming process of choosing my first car so much easier for me. He was considerate, answered all my questions with honesty, and was kind enough to share his own experiences & knowledge to help me make my final decision. He's a friendly and professional person, and is honestly one of the main reasons why I decided to purchase the car I chose (besides loving the car!). Thanks to the whole Hyundai team for a really pleasant experience, it means a lot. More

My agent was Raj Timalsina, he was 100% helpful. Explained all their policies, helped get a good deal and even helped me get a loan servicer. Even when my son was ill, he did not let that be a hinde Explained all their policies, helped get a good deal and even helped me get a loan servicer. Even when my son was ill, he did not let that be a hinderance but went far and beyond to deliver my car. Mr. Raj was one in a million, very professional, compassionate and courteous. The entire staff was very nice too and very patient when I was undecided. They never judged but even their managers contacted me and wanted to help. This is a place you should do business. More

Mya and the team at Heritage were outstanding. Their hard work and professionalism was apparent from the start, they made the difficult task of buying an affordable car easy and helpful. Mya expla Their hard work and professionalism was apparent from the start, they made the difficult task of buying an affordable car easy and helpful. Mya explained all the details of the car buying process, kept us in the loop for all steps, made sure we were comfortable, and was very engaging and friendly. The office was clean and professional, cars were well maintained, test drive was seamless. Finance and admin were helpful, understanding, open and honest. I would recommend this team to someone looking for a good place to buy a car. Thank you Mya and Heritage for all your help. More