Heritage Mazda Catonsville

Drove an hour to this dealership for a certain car. When I got there they told me someone was trying to buy that car at the moment. I waited to see if they actually took the vehicle and they did. I sai When I got there they told me someone was trying to buy that car at the moment. I waited to see if they actually took the vehicle and they did. I said thank you and tried to leave. They asked if I was interested in any other vehicle and I said no, my son wants a Veloster. They continued to try and push me into any vehicle they had. I finally had to say I’m leaving. I will never be back to this dealership or any of heritage dealers because of this. I will not be recommending either. I’ll be more likely to tell others to stay away. More

Herb was great to work with and made the process seamless. So happy with my purchase! 10/10 would recommend. seamless. So happy with my purchase! 10/10 would recommend. More

Despite numerous emails and phone calls over the past 5 1/2 weeks, I still have not received the 2nd key fob (it was "lost" or more than likely, false advertising). Initially, Joe & Steve were really good 1/2 weeks, I still have not received the 2nd key fob (it was "lost" or more than likely, false advertising). Initially, Joe & Steve were really good at lip service without follow-through, but now they don't respond at all; the car still stinks of stale cigarette smoke and I continue to drive around with a temporary plate. More

Quick and good customer service from Kalyan Anthony. Really enjoyed shopping at Heritage! Will return for future purchases. Really enjoyed shopping at Heritage! Will return for future purchases. More

The entire staff was courteous, considerate, patient, and exhibited true professionalism throughout the entire purchasing process. and exhibited true professionalism throughout the entire purchasing process. More

Working with Kalyan Anthony Corraya was great - he got me the car I wanted and swiftly helped me make the purchase, this was relieving for someone who doesn’t enjoy the process of shopping for cars. the car I wanted and swiftly helped me make the purchase, this was relieving for someone who doesn’t enjoy the process of shopping for cars. More

Phenomenal service. Jordan was extremely helpful and professional. He was able to answer all of our questions with ease. Jordan was extremely helpful and professional. He was able to answer all of our questions with ease. More

Amazing service as usual. Thank you for your patience and attention with my family and myself Thank you for your patience and attention with my family and myself More

They have great help for me in Heritage Mazda Catonsville for buying new car. Nice working with Kalyan Anthony. for buying new car. Nice working with Kalyan Anthony. More

After expressing my concerns Steve the GM and Andy the service manager that Mile One told me was a cooperate service director after I called cooperate to complain. They literally sent me to the dealership service manager that Mile One told me was a cooperate service director after I called cooperate to complain. They literally sent me to the dealership service manager who is on vacation. DO NOT give this dealer your business. Even worse Steve and Andy called me to attack my complaint and tell me that the outside repair advice that I received from Auto Steam and a Lexus dealer's service findings was not professional advice. They didn't even let me get to the part where I could explain that the advice was given after their "15K guestimate" as Andy described it. He did even offer me the courtesy of explain how he reached 15K as a GUESS! I originally gave Andy 3 stars due to the fact that he offered zero empathy or sympathy for his service departments lack off communication. He simply said he cant speak to the fact of what happened. Just a bit of remorse for a 3 week delay on for diagnostic. He simply said well I'm not sure why that happened and I can speak to that but if you want the car diagnosed, it will be $420 to diagnose by performing a pressure test and $370 for a wire harness test if they cant determine the issue by the pressure test. I spoke with contacts that I have within the car business as I previously sold cars. They ALL told me that I was being gaslight in lamest terms, which I was able to confirm prior to the advice of HMC. More