Heritage Mazda Towson

Dropped car off for an installment; received a loaner car; job was completed ahead of schedule. Great service. Will continue to bring car to Heritage Mazda - Towson. car; job was completed ahead of schedule. Great service. Will continue to bring car to Heritage Mazda - Towson. More

Friendly people, always give updates about your car while in service, what problems your car having what can wait & what needs to be done now in service, what problems your car having what can wait & what needs to be done now More

I always get great service here. The agent keeps me well informed on what the technicians find, the problems are fixed the first time, routine service is quickly.done, and the process are reasonable. I'm gl informed on what the technicians find, the problems are fixed the first time, routine service is quickly.done, and the process are reasonable. I'm glad I found this service provider when I moved here 2 years ago. More

I would like to thank Bryan for his courtesy and professionalism at my routine maintenance appointment at Heritage Mazda. I've owned 7 Mazdas since the early 70's and really appreciate Heritage. professionalism at my routine maintenance appointment at Heritage Mazda. I've owned 7 Mazdas since the early 70's and really appreciate Heritage. More

Gabe made the process of buying a car easy and smooth. I was able to let Gabe know what I was looking for and payment range with down payment and there was no issues. Gabe has great customer service skills was able to let Gabe know what I was looking for and payment range with down payment and there was no issues. Gabe has great customer service skills and a great person More

Karl gave me A+ service at Mazda Towson. Its was my first time there to get service and it surpassed my expectations. Keep doing a great job. I'll be back soon. time there to get service and it surpassed my expectations. Keep doing a great job. I'll be back soon. More

Outstanding Personalized Attentive Service The dealership itself was pleasant from the beginning of my search for a perfect car to its purchase. Craig was the person I dealt with and he was inc The dealership itself was pleasant from the beginning of my search for a perfect car to its purchase. Craig was the person I dealt with and he was incredibly knowledgeable. In fact, I want to write about the SERVICE, as I just returned yesterday for my first service. Karl was my fellow and he actually LISTENED and made sure that he'd touched all bases. Scott, the Parts and Accessories man was a jewel--he sympathized with me on the cost of adding the navigation system to my car so I could use the chip. He said that until I was ready to do that, he recommended I use the Mazda app. That seemed great except it seemed too detailed for me to handle right then. No problem--the manager asked Craig to come and help and HE DID IT FOR ME!! Teamwork is a seldom used word these days, but it is exactly what describes this dealership. When Karl said he would take care of my car it seemed he was excited FOR me! He sent the video of the service being done to my iPhone--I could then show that to my husband and it left no question as to what and how things were done! I am more than impressed--I am grateful I used this dealer and now their service. Fantastic! More

We have been servicing our 2016 Mazda CX-9 at the dealership since we bought the car. Getting an appointment for service has always been easy on their webpage. Yesterdays service took a little longer dealership since we bought the car. Getting an appointment for service has always been easy on their webpage. Yesterdays service took a little longer than expected because of need to replace the spark plugs, but they provided a brand new Mazda as a loaner car. The staff was very accommodating. More