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Heritage Mazda Towson
Lutherville, MD
1,260 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,260 reviews
January 15, 2020
Karl Cook gave me an excellent customer service experience during my appointment today to fix the transmission problem for my 2016 Mazda CX- 9 at Heritage Mazda dealership. experience during my appointment today to fix the transmission problem for my 2016 Mazda CX- 9 at Heritage Mazda dealership. More
by Alex
Employees Worked With
Karl Cook
Helpful January 14, 2020
Thank you, Gabe Car buying can be confusing and frustrating, but today's experience was neither of those. Gabriel Cunningham is friendly, conscientious and accommod Car buying can be confusing and frustrating, but today's experience was neither of those. Gabriel Cunningham is friendly, conscientious and accommodating. He answered every question I had and helped me to feel comfortable with the whole process. I feel lucky to have had his help to guide me through these steps to getting a car. I love the car and am confident that I made the right choice. More
by ncjocarter
Employees Worked With
Gabe Cunningham
January 09, 2020
I received the good and prompt service I couldn’t get at the location near me. The serviceman was shocked I have to drive miles to that location just for battery change. The price I was quoted for the same the location near me. The serviceman was shocked I have to drive miles to that location just for battery change. The price I was quoted for the same service was higher and there was no same day service available. I needed the car to go to work the next business day , so I took my business somewhere else.See ya next time! More
by eaglebe0
Employees Worked With
Karl Cook
January 09, 2020
Due to emergency flat late in day stopped in for new tire. Dealer quickly responded with tire replacement. Excellent service at fair price. No hassles. tire. Dealer quickly responded with tire replacement. Excellent service at fair price. No hassles. More
by Mazdatim
Employees Worked With
Karl Cook
January 08, 2020
I am totally satisfied with the service dept.Dora was very helpful in arranging lonar car.i will recomend my colleges for buying new car and service very helpful in arranging lonar car.i will recomend my colleges for buying new car and service More
by Smunshi
Employees Worked With
Dora Norman, Bryan Williams
January 07, 2020
This dealership has achieved the near-impossible task of turning an often unpleasant experience into a most-enjoyable visit where the staff is genuinely interested in your comfort and satisfaction!. Justin turning an often unpleasant experience into a most-enjoyable visit where the staff is genuinely interested in your comfort and satisfaction!. Justin Ward is one of the fine examples of the quintessential professional Service Advisors who greet you with a smile, assure your comfort and then set about the task of remediating your issue. More
by ... Steve
Employees Worked With
Justin Ward
January 03, 2020
Great experience with this dealership Just purchased a new Mazda CX30 from Heritage Mazda, York Road. Love this new 2020 model! Gabe Cunningham was an extremely helpful sales person, cou Just purchased a new Mazda CX30 from Heritage Mazda, York Road. Love this new 2020 model! Gabe Cunningham was an extremely helpful sales person, courteous and knowledgeable about the vehicle. I would highly recommend Gabe and the dealership as a whole for a very good, low pressure buying experience. More
by mhk.kendall
Employees Worked With
Gabe Cunningham, Lavon Pratt, Mitchell Giller
December 20, 2019
Gab Cunningham was my sales person. Gab was friendly and in gaging. Very knowledgeable about his products. He basically gave me what I wanted in the CX-5. He never pressured me. It was the best car buying e in gaging. Very knowledgeable about his products. He basically gave me what I wanted in the CX-5. He never pressured me. It was the best car buying experience I have ever had. The other sales folks were friendly also. More
by johncgorsuch
Employees Worked With
Gabe Cunningham, Steven Jakubik
December 12, 2019
The Towson Mazda Service Department is wonderful. They are efficient, courteous and understand what is needed to take care of your car and offer suggestions for future vehicle maintenance. are efficient, courteous and understand what is needed to take care of your car and offer suggestions for future vehicle maintenance. More
by Darlene M
Employees Worked With
Dora Norman, Justin Ward
December 11, 2019
Service was fast and efficient. No wait time and agent was courteous and helpful. Had 35k service and there were no issues. Received a $10 coupon also was courteous and helpful. Had 35k service and there were no issues. Received a $10 coupon also More
by Basil Laslett
Employees Worked With
Karl Cook
