Heritage Mazda Towson

Bought our 1st Mazda! We gave a 5 star rating because our sales consultant Craig Chappell gave us surberb service during our experience buying our 1st car at Heritage Mazda We gave a 5 star rating because our sales consultant Craig Chappell gave us surberb service during our experience buying our 1st car at Heritage Mazda in Towson. He was very knowledgeable, patient and answered all of our questions thoroughly. He also had a calm demeanor which helped our experience go well. Thanks again for helping us choose the right car for our family. We love our CX 5!! Highly recommended!! More

Satisfied with overall service Everyone is very knowledgeable about Mazda Vehicle / Extended Warranty’s always willing to go the extra mile for the smallest / silliest questions. Everyone is very knowledgeable about Mazda Vehicle / Extended Warranty’s always willing to go the extra mile for the smallest / silliest questions. That. I might have with all the fancy things that come with the cars of today. More

Graig Chappell Very personable and knows his job very well! I would highly recommend Graig! he’s hands on and is willing to take the extra step to make sure things a Very personable and knows his job very well! I would highly recommend Graig! he’s hands on and is willing to take the extra step to make sure things are done perfect More

Great customer service I had recently purchased a 2018 Mazda CX-5 2 months ago. The check engine light came on so I immediately to it to the dealership. The service team was I had recently purchased a 2018 Mazda CX-5 2 months ago. The check engine light came on so I immediately to it to the dealership. The service team was professional and kept me informed and even put me in a loaner vehicle. The service manager Dora was awesome, she listen to my concerns,got the replacement parts ordered. More

Amazing customer service Heritage Mazda Towson service is by far the best I have encountered in this area. Everyone goes out of their way to be helpful and accommodating. Had Heritage Mazda Towson service is by far the best I have encountered in this area. Everyone goes out of their way to be helpful and accommodating. Had a loaner for three weeks! Justin and Jennings are the nicest service advisors and Dora is fantastic. Would highly recommend. More

Best Dealer Service I always had bad experiences with dealer service shops and avoided them but Towson Mazda has changed all that. Great experience and results so far and I always had bad experiences with dealer service shops and avoided them but Towson Mazda has changed all that. Great experience and results so far and I have been loyal customer for 6 years now. More

Excellent Service I have never had the kind of service that I have been getting at Heritage Mazda. They are so friendly. I had my first maintenance and waited for it I have never had the kind of service that I have been getting at Heritage Mazda. They are so friendly. I had my first maintenance and waited for it to be done. They kept checking on my and giving me updates. It was quick and easy and cheap because they sent a coupon! More

2nd great car buying expense. Our visit was the second in less than a month. We ended up leasing and our experience was just as good if not better than the first. Craig was exce Our visit was the second in less than a month. We ended up leasing and our experience was just as good if not better than the first. Craig was excellent and we really appreciated him finding the model we were looking for and making it happen. During our wait Craig always made sure we were comfortable during the whole process. More

Love coming to Mazda dealership to get my car serviced I like coming to get my car service done here amazing people friendly & they will tell u what's really wrong with the car & what can wait I like coming to get my car service done here amazing people friendly & they will tell u what's really wrong with the car & what can wait More

Best Car Purcase Experience!! Working with Sales Consultant Craig Chappell and the rest of the Heritage Mazda Towson team was my best car buying experience. No pressure and they we Working with Sales Consultant Craig Chappell and the rest of the Heritage Mazda Towson team was my best car buying experience. No pressure and they went above and beyond to make the process run smoothly. Highly recommend this dealership team! More