Heritage Mazda of Bel Air

Amazing People, Amazing Dealership Heritage Mazda is a full one hour drive from where I live, but I made the drive anyway and I'm glad I did. Everyone from manager to sales to accountin Heritage Mazda is a full one hour drive from where I live, but I made the drive anyway and I'm glad I did. Everyone from manager to sales to accounting were helpful, knowledgeable, friendly but most importantly they knew customer service, even at 12am! Devon and Wil were amazing on the phone before I visited the dealership, so I just had to drive there. Rob, Rodney Shawn and others also made my first car buying experience an excellent one. And as an added bonus, I met the man behind the voice...Wil Wells...I say again, you need your own entire radio station! (as a side gig of course :)) More

Excellent I had a wonderful experience. All of the Sales Representative are warm and welcoming honest and knowledgeable. Special Thanks Paul, Steve, Rob a I had a wonderful experience. All of the Sales Representative are warm and welcoming honest and knowledgeable. Special Thanks Paul, Steve, Rob and All Of The Heritage Mazda Team Fallston MD More

100% All Around This place is the bomb, I walked away feeling satisfied and that's sometimes difficult for me! I really appreciate the work these guys put in with the This place is the bomb, I walked away feeling satisfied and that's sometimes difficult for me! I really appreciate the work these guys put in with their wonderful attitudes, knowledge and expertise. Steve Ward sold me my Mazda 6 and I loved every minute of it (still loving the mazda). Made an appt got in early and he took care of me right away. Took the normal time but it felt like 30 minutes passed with Steve. I hope the higher ups know the gold that is in this dealership although I understand to sell is the job but these guys are golden and don't make you feel like a walking dollar sign. Thanks again and I will recommend and be back!! More

Great Experience and a Great deal on a new Car I went to Heritage Mazda looking for a new Mazda 3, the team was helpful and friendly. The first time I went we were not able to reach an agreement an I went to Heritage Mazda looking for a new Mazda 3, the team was helpful and friendly. The first time I went we were not able to reach an agreement and I appreciated that they were not overly pushy in trying to reach a deal that day. They did contact me multiple times after leaving trying to earn my business and in the end I was able to get a fantastic deal on the car, definitely worth it! Thanks Phil and the rest of the team for a great experience! More

Service Experiences My family currently owns 4 Mazdas (RX8 ,CX3, CX5, CX9) and all are serviced here. Jordan always sees we are taken care of. A very good service profes My family currently owns 4 Mazdas (RX8 ,CX3, CX5, CX9) and all are serviced here. Jordan always sees we are taken care of. A very good service professional More

Caring, and Teamwork for a great experience! Amy goes the extra mile to ensure you are happy, and the deal is fair. She is backed up be a great team that works together to make that a reality. I Amy goes the extra mile to ensure you are happy, and the deal is fair. She is backed up be a great team that works together to make that a reality. I am a person who rarely buys a car... preferring to run them until they die a natural death - so this is a foreign, and a bit scary experience. I was also furloughed during this time, though I needed a functioning car, so went ahead. I was devastated when despite all my research, and test drive - the car Amy sold us was absolutely wrong for us - the seat was so uncomfortable. I had to come back up to the dealership two days later to finalize the deal, and of course they suggested they would 'have a look'. I thought for sure after all the years waiting to buy that new car, I had made a terrible mistake. I feared that I was stuck, and they would just come up with a lame 'fix' or tell me to 'wait and see'... well not Amy, or anyone else there either. I explained the problem, and they accepted it, and began working immediately to solve my problem. Thanks to Amy, Ryan and the rest of the team... I got the right Mazda for me, and could not be happier! I even ended up paying LESS, and my finance rate was also LESS. (I had been pre-approved through my credit union for the first car). This was no small feat, to re-arrange the financing, registrations, etc. to close out the first car... so there was some follow up weeks later, and they've been great. With the furlough, I was not comfortable to get some of the extras I needed right away with all the uncertainty. No problem there - they will honor the deal on that day. These folks bent over backwards for me, and made a stressful purchase, that was more stressful with my car dying right as I was going on furlough... it really couldn't have been a better experience! Thanks AMY and RYAN!! There were several others who helped out too... thanks to the team too. My first Service visit: Coming back to Heritage Belair several weeks later to their new location, I was able to work with the Service Department, and again, Heritage staff took care of me, instead of going for the bigger sale they could easily have gotten. Back in the day - a car should have its oil changed early on in the 'break in' period. They were happy to provide the service, but explained to me, and to my spouse by phone (who was most concerned), that this really was not needed until 5,000 miles. It is an hour drive for me to get to Heritage... and it is well worth the trip!! More

Glorious and friendly! I feel this Mazda dealership in bel air I would highly recommend because I have went there before for my first car. I loved going through then because I feel this Mazda dealership in bel air I would highly recommend because I have went there before for my first car. I loved going through then because they don’t make me feel pressured but try to help me out for a good deal. More

Great Experience!! We had a great experience with Heritage Mazda in Bel Air. We worked with Paul Gallo in the purchase of our CX-5. Paul was very knowledgeable and easy We had a great experience with Heritage Mazda in Bel Air. We worked with Paul Gallo in the purchase of our CX-5. Paul was very knowledgeable and easy to work with and I would not hesitate to buy from Heritage Mazda or with Paul again. I would definitely recommend them to anyone looking for a car. More

Awesome experience I am so glad I chose to go to Heritage Mazda to get my new car! Andre was awesome to work with & definitely got me the best deals possible. Amy and Ry I am so glad I chose to go to Heritage Mazda to get my new car! Andre was awesome to work with & definitely got me the best deals possible. Amy and Ryan were also very friendly and thorough with the whole process. Everyone answered all my questions and unlike other dealers were never pushy or made me feel uncomfortable. I will definitely recommend Heritage Mazda to anyone I talk to. More

purchased new suv I was looking for a new suv over the summer, and stopped in to look and possible test drive a new CX-5. I had driven everything else that was out ther I was looking for a new suv over the summer, and stopped in to look and possible test drive a new CX-5. I had driven everything else that was out there. The salesman who helped me was wonderful, he went over everything and we went for a test drive. I went back a couple of more times trying to decide which suv I liked, he was always patient and welcoming and answered any questions. He probably thought I was crazy coming in so many times. I finally decided to get the Mazda, but I waited until just recently, there were a few too many follow ups from the dealership, but not my salesman, but we just asked them to back off and we would be in touch when we were ready. The sales process went very smoothly and everyone made us feel welcome. More