Heritage Mazda of Bel Air

Replaced our dashboard. Awesome service extended to us even though it was warranty work. 5 out of 5. Best service ever. Will go back always. even though it was warranty work. 5 out of 5. Best service ever. Will go back always. More

Great experience buying our first Mazda on 2/20/2020! Dave, our sales consultant, was very knowledgeable about the vehicle we were interested in, and was professional and very thorough. He made the buyin Dave, our sales consultant, was very knowledgeable about the vehicle we were interested in, and was professional and very thorough. He made the buying experience so pleasant, from the trade-in of our old vehicle to the purchase of our new Mazda CX-5 GTR. I believe it was Damon who assisted with the trade-in. We were pleased to get a very fair offer for the trade-in from the very start. I also visited the service department on 2/24/2020 and dealt with Michael. He was also a pleasure to deal with. Couldn't be happier with our experience thus far! More

Went to dealership for a chime that wouldn't stop. I had turned the speed warning on while checking out the settings options. Jim, Michael and the service tech were able to correct the issue quickly. 👍 Ser turned the speed warning on while checking out the settings options. Jim, Michael and the service tech were able to correct the issue quickly. 👍 Service @ Heritage Mazda!! More

A dealer that goes above and beyond Had a great experience at Heritage Mazda of Bel Air buying a new Mazda 3. I bought the car from out of state and worked with Steve and Blake. They r Had a great experience at Heritage Mazda of Bel Air buying a new Mazda 3. I bought the car from out of state and worked with Steve and Blake. They really went out of their way to ensure I had a good experience. Steve even picked me up at the airport when I flew in to sign the paperwork and he made sure that I felt welcomed and cared about every step of the way. I was very thankful for all the effort they put in. More

BEST Car Buying Experience - EVER! Rarely would one call buying a new car a pleasurable experience. However, I can honestly say that at Heritage Mazda in Bel Air, that is EXACTLY what Rarely would one call buying a new car a pleasurable experience. However, I can honestly say that at Heritage Mazda in Bel Air, that is EXACTLY what it was . My salesman, Steve Ward, was completely professional and personable. At no time did I feel pressure to buy a car from him. In fact, on my first trip to the dealership, I had not made up my mind exactly which make or model I wanted to purchase. He impressed upon me that the decision was MINE and MINE alone. I needed to find the car that I loved. He helped me do exactly that. He even went so far as to escort me to the neighboring Heritage Honda dealership to check out vehicles at that location. He parked a Honda CRV next to a Mazda CX-5 and pointed out some of the differences and advantages of each car. I came to the conclusion that I definitely wanted the Mazda CX-5! I explained that I would need to get a total of three offers before making a purchase. He welcomed me to do so assuring me that if I came to his dealership for the final offer, they were likely to beat competitors and sell me the car for less. That is EXACTLY what they did! Additionally, Mr. Ward spent extra time to help me understand the technological features on my new car upon delivery. He never pushed any additional purchases, but explained the value of several. I selected what I thought was a great value for future car maintenance planning.. I left Heritage Mazda of Bel Air as a very satisfied customer. I would highly recommend the dealership, and particularly recommend Steve Ward as a sales representative! More

I love my new Mazda I purchased a 2019 Mazda 3 on Saturday, February 8. My experience was exceptional. Paul, our sales consultant was patient and helpful through the en I purchased a 2019 Mazda 3 on Saturday, February 8. My experience was exceptional. Paul, our sales consultant was patient and helpful through the entire process. We never felt pressured or uncomfortable. I love my new car and excited to be part of the Mazda Family. More

No quite area to wait, car up on lift , seems wasted space, clean but not very modern looking, people were pleasant, would prefer away spot for visitors space, clean but not very modern looking, people were pleasant, would prefer away spot for visitors More

Always there for me Wil Wells stayed in contact with me during the time I had my vehicle. When I needed another vehicle, I called him immediately and he took care of me, Wil Wells stayed in contact with me during the time I had my vehicle. When I needed another vehicle, I called him immediately and he took care of me, again, with his usual friendly professionalism. More

Always taken care of when I arrive for service.. all of my concerns are meet with the utmost respect. This is my fourth Mazda and not my last. my concerns are meet with the utmost respect. This is my fourth Mazda and not my last. More

Amazing staff and managers. On the phone and comouter for 3 hours but got me in what i wanted with zero down. Thanks Steve Ward for outstanding service 3 hours but got me in what i wanted with zero down. Thanks Steve Ward for outstanding service More