Heritage Mazda of Bel Air - Service Center

Very pleased My visit to Heritage Mazda was pleasant experience. I needed to get two recall notices attended to. It only took a few minutes to get the paperwork do My visit to Heritage Mazda was pleasant experience. I needed to get two recall notices attended to. It only took a few minutes to get the paperwork done when I dropped the car off and I was on my way with a complementary loaner. I received a call from the service manager telling me of some other minor problems with the car that they found during the inspection. They completed all of the work by 12:30 pm. That's only 3 hours from start to finish. Not bad. More

Excellent experience Friendly and courteous service, very professional. All work was done on time according to the appointment I made. Free coffee and very comfortable wai Friendly and courteous service, very professional. All work was done on time according to the appointment I made. Free coffee and very comfortable waiting area. More

Service Experiences My family currently owns 4 Mazdas (RX8 ,CX3, CX5, CX9) and all are serviced here. Jordan always sees we are taken care of. A very good service profes My family currently owns 4 Mazdas (RX8 ,CX3, CX5, CX9) and all are serviced here. Jordan always sees we are taken care of. A very good service professional More

Fantastic Service! I am newer to the Maryland area and I drive a Chevy Equniox, however I know someone in the service department here so I bring my car here to be servic I am newer to the Maryland area and I drive a Chevy Equniox, however I know someone in the service department here so I bring my car here to be serviced (other than recall work which requires a Chevy dealer). It’s hard to find a trustworthy mechanic and/or automotive shop and when you do, you hold on to them. The level of customer service here at Mazda is like no other. They treat every customer with dignity, respect and like family. The waiting room is always clean and well stocked and everyone is friendly. Whenever I’m ready to upgrade, I will definitely be buying a Mazda from here! Thanks guys! 😃 More

Problem resolution I had an issue with a service I received and I contacted the dealership multiple times and never received a follow up phone call. I purchased my car I had an issue with a service I received and I contacted the dealership multiple times and never received a follow up phone call. I purchased my car at this dealership and have had both of my vehicles serviced here multiple times. Very disappointied. More

Never the runaround I never have to worry about being charged for things I don't need. Robert and the rest of the team treat me well! Unlike other car dealerships,this s I never have to worry about being charged for things I don't need. Robert and the rest of the team treat me well! Unlike other car dealerships,this service department is trustworthy. More

Great service with quick turn around. Always thorough. Always keeps the customer in mind. Flexible hours, with the ability to accept emergency/walk in appointments with quick turn around. Always thorough. Always keeps the customer in mind. Flexible hours, with the ability to accept emergency/walk in appointments. More

Service Visit By far this is the best service department I have ever used. I would recommend this dealership to anyone looking for a new Mazda. Truly a class act By far this is the best service department I have ever used. I would recommend this dealership to anyone looking for a new Mazda. Truly a class act!!!! More

Amazing quick service! The service was amazing and quick! They worked with me and my schedule. I am very impressed with the service I received at Mazda and I didn’t even buy The service was amazing and quick! They worked with me and my schedule. I am very impressed with the service I received at Mazda and I didn’t even buy the car from them. More

Best car service experience My service Advisor, Robert Thomas, was not only very professional but friendly and polite. Mr. Thomas listened to my concerns and immediately got me My service Advisor, Robert Thomas, was not only very professional but friendly and polite. Mr. Thomas listened to my concerns and immediately got me a technician to personally teach me how to use the CD player in my car. I really appreciated the one on one lesson. Plus the free oil change was an added benefit. Thank You Heritage Mazda. More