Heritage Mazda of Bel Air - Service Center

Outstanding My wife and I moved to the area not long ago and we were looking for a place to get our vehicles serviced. I took my car here and the advisor, Robert My wife and I moved to the area not long ago and we were looking for a place to get our vehicles serviced. I took my car here and the advisor, Robert Thomas was execellent. He explained everything to me about what they were going to do to the car and why. He then brought me back and had the tech show me on the car what was going on and how they were going to remedy it and why. They didn’t try to bamboozle you by saying “you need xyz, sign on the line and we’ll fix it”. They actually showed it to you and explained it. We then took my wife’s car in a few weeks later for an AC problem. Since we both work, Robert hooked us up with a loaner car on short notice while they looked at her car. He again told us what they were going to do to the car and the how and why behind it. When he called me he gave me the things that were wrong with it and explained each of them and already had a list of alternatives since he knew it was a lot. He answered all questions I had about the repairs and was able to ask others what he didn’t know (trade in values etc) and got back to me promptly. He didn’t even charge us for the diagnosis or loaner car. Overall great experience with a great advisor. We will be back especially since we’re now in the market for a new car. More

Service dept Robert Thomas has been our service advisor for several years now. He is always friendly, professional and respectful. The service technicians are al Robert Thomas has been our service advisor for several years now. He is always friendly, professional and respectful. The service technicians are also very nice and knowledgeable. More

Service i went to the service department to get a new key made for my Mazda. The team here was super helpful. My representative was Jordan and he was amazing. i went to the service department to get a new key made for my Mazda. The team here was super helpful. My representative was Jordan and he was amazing. Very patient and helpful. Answered all my questions. He will be the only person I call from now on when I have a problem with my car. More

Great Service Brought my car in for what I thought might be a major repair. Jordan instantly calmed me and we took the proper steps to see what was wrong. $95 lat Brought my car in for what I thought might be a major repair. Jordan instantly calmed me and we took the proper steps to see what was wrong. $95 later, my car is just fine. He has always been great with me (and my mom!). Really good at what he does. More

BEST EXPERIENCE I HAVE EVER HAD at a car dealership! My husband and I recently purchased a vehicle at last minute due to an accident and the need of having a vehicle that fits our entire family. I knew w My husband and I recently purchased a vehicle at last minute due to an accident and the need of having a vehicle that fits our entire family. I knew we would find a vehicle but I didn't expect to find a vehicle the same day as the accident. God led us to Mr. Andre Coleman who helped my husband select the vehicle we not only wanted but could also afford to make payments on. He included a free alignment and even stayed after hours to make purchasing the vehicle possible. I had the previledge to speak with him for a few minutes. Mr. Coleman is very kind, helpful and respectful. When I came in for the alignment I had my 3 year old and 4 month old. I didn't see where the service lane was so I parked and hauled my children inside. Right away I was greeted with a beautiful smile from Ms. Irene Rausch. She was kind enough to not only show me where the service lane was but to also sit with my children in the waiting room while I pulled the car in and took a moment to speak with Mr. Jordan Skokowski about the service I was receiving. And those of you with children understand how much of a blessing it is to have someone kind enough to help you with multiple children. Just the though alone of getting both of my children back into the vehicle and in their safety chairs or seatbelt had me overwhelmed considering I knew my 3 year old would put up a fight. I was very relieved when she offered to sit with them. When I finally pulled into the service lane I was greeted with a very kind voice from Mr. Skokowski. He allowed me to check on my children and Ms. Rausch had my 3 year old occupied with crayons and a coloring book while my baby was just smiling! So grateful I had her help! I then went into the office with Mr. Skokowski which did not take long at all. He was kind enough to explain in depth the questions I asked him and was even sociable enough to make small talk with me to make things less awkward as we sat and waited for the alignment clearance from Mr. Coleman. Mr. Skokowski said the alignment would take less than an hour and that is exactly what happened. When he announced to me that my vehicle was ready, I asked him where my vehicle was parked so I would not be aimlessly walking around the parking lot with my children. This man went out of his way and pulled my car up, parking it out front for me. Which helped me so much. Overall this was BY FAR THE BEST EXPERIENCE I HAVE EVER HAD at a car dealership. I would have no problem coming back for service again or even recommending them to anyone in need of a vehicle. THANK YOU SO MUCH to all of you at Heritage Mazda Bel Air. Keep up the hard work and may God bless you, your families and all that you do! (P.S- So sorry if I spelled anyone's name wrong!) More

Service A big thanks to Mike for being patient with me and very respectful. Mike turned my whole experience around. I have called around all morning to get a A big thanks to Mike for being patient with me and very respectful. Mike turned my whole experience around. I have called around all morning to get a quote on my valve stem for one of my tires to get replaced. I called the customer service line to see if they could get me in today where the lady was extremely disrespectful to me. So after driving around I decided to stop in. Mike has went above and beyond to make me feel comfortable and leaving happy. Thank you Mike!!! More

Sales and Service Just went in for service. As always Robert is a consummate professional. He represents the dealership well without being too pushy in regard to work t Just went in for service. As always Robert is a consummate professional. He represents the dealership well without being too pushy in regard to work that needs to be done. He's conscientious, courteous, knowledgeable and a true gentleman. That's why I always request him when we bring our vehicles in.. More

Recall service performed with a smile. Robert took good care of me from the moment I stepped into the service department. Genuinely treated me like a friend. I'm pretty jaded and cynical Robert took good care of me from the moment I stepped into the service department. Genuinely treated me like a friend. I'm pretty jaded and cynical about dealerships, but Mazda Bel Air has treated me well over many years for warranty and recall services. They deserve credit for that. More

Robert Thomas Service Robert Thomas has always been there for me. Any issue I have had with ALL of my Mazdas, Robert has been there to ease my concerns and most importantl Robert Thomas has always been there for me. Any issue I have had with ALL of my Mazdas, Robert has been there to ease my concerns and most importantly, fix any issues. He always greats me (and my Mom!) with a warm greeting and explains everything in detail. Then the car is delivered to me with everything explained and any recommendations needed for the future. Always appreciate that! More