Heritage Subaru Catonsville

Special shout outs to Maurice for his help through the entire process. Wouldn’t have been able to do it without him. entire process. Wouldn’t have been able to do it without him. More

Excellent customer service, a very smooth purchase experience. We’d definitely come back again for a future purchase. experience. We’d definitely come back again for a future purchase. More

I had a horrible experience with the manager Caroline and the salesperson Moussa. I had an appointment to see Farooq, who now is gone. I had purchased a car previously from him, and was scheduled to see him. the salesperson Moussa. I had an appointment to see Farooq, who now is gone. I had purchased a car previously from him, and was scheduled to see him. I went online to look at cars, preparing myself for my appointment. I entered my email address, and was contacted by the manager Caroline. She went out of her way to change my appointment with Farooq to Moussa. I called up Farooq and asked him what was going on, and he said Caroline is known to steal his customers and give them to Moussa. I cancelled my appointment with Moussa, and then received a million phone calls from Moussa and Caroline about the cancelled appointment. My usual salesman, Farooq, quit, so I walked in as a walk in. The sales manager, smelled like an ashtray, and the salesman Moussa, kept mentioning how much he hates the dealership and how awful his managers are. He even stated that he is about to quit, and told me to buy a car elsewhere. And turns out Caroline is not even a manager, she just answers online inquiries. I walked out and will definitely take my business elsewhere. This dealership is a joke, and avoid it at all costs. More

Great experience with buying my first Subaru! I already knew what vehicle I wanted and sales consultant Moussa Sirleaf simplified the process of trading in my old car and purchasing my new vehic I already knew what vehicle I wanted and sales consultant Moussa Sirleaf simplified the process of trading in my old car and purchasing my new vehicle. It was a pleasure to work with Moussa Sirleaf. The particular vehicle I wanted was not on the dealership’s lot inventory, but sales manager Paris Tato made calls to several other dealerships and finally located the vehicle I was after. I’m grateful to Paris for his extra efforts involved. My thanks to everyone at Catonsville Heritage Subaru, I highly recommend this dealership to all. More

First interaction was the sales general manager, Paris Tato, reaching out from an online inquiry. He answered my questions (which other car dealerships failed to or didn’t answer entirely) fully and reach Tato, reaching out from an online inquiry. He answered my questions (which other car dealerships failed to or didn’t answer entirely) fully and reached back out quickly, making it an easy decision to come in. the sales man, Will Rich, had an easy no-pressure approach, which left us at ease and made the process more enjoyable. At every touch point, the staff were inviting and easy to work with and really made the car-buying experience a great one. More

Great to work with, popped in and they were able to help me pretty quickly. me pretty quickly. More

The dealership is clean and the service department is efficient. It's nice they also provide water, coffee, and snacks while you wait. efficient. It's nice they also provide water, coffee, and snacks while you wait. More

As always I received the best service ever from Heritage Subaru today. I always leave knowing they care. Thank you Mr. Emil and team. Subaru today. I always leave knowing they care. Thank you Mr. Emil and team. More

Pretty easy experience. I already knew what vehicle i wanted. Communicatuon was pretty good. Was worried that the car was sold becuase it was removed from the online ad but I already knew what vehicle i wanted. Communicatuon was pretty good. Was worried that the car was sold becuase it was removed from the online ad but was readvertise a day later. Salesman contacted me and ensured the car was still available so our almost 2 hour drive was worth it. The deal really came down to presentation and what really pushed me to making the purchase was the 12 month warranty. More

Best experience ever! ! First time buying a car, and I loved my experience. Everybody was so patient and understanding. Jessi always cared and was so attentive and nice!!! ! First time buying a car, and I loved my experience. Everybody was so patient and understanding. Jessi always cared and was so attentive and nice!!! LOVE THIS DEALERSHIP!!! LOVED JESSSSSIIIIIII!!!! More